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~isPartOf:"Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation"
~isPartOf:"Journal of retailing"
~subject:"Beschwerdemanagement"
~subject:"Retail trade"
~subject:"Verkaufspersonal"
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Search: subject_exact:"Kundenbeziehungen"
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Beschwerdemanagement
Retail trade
Verkaufspersonal
Beziehungsmarketing
162
Relationship marketing
162
Consumer behaviour
69
Konsumentenverhalten
69
Einzelhandel
47
Customer satisfaction
25
Kundenzufriedenheit
25
Dienstleistungsqualität
17
Service quality
17
Distribution channel
15
Vertriebsweg
15
Marketing management
13
Marketingmanagement
13
Online retailing
13
Online-Handel
13
E-commerce
12
Electronic Commerce
12
Brand management
10
Markenführung
10
Customer experience
9
Kundenbindungsprogramm
9
Loyalty program
9
Customer data
8
Kundendaten
8
Business process management
7
Complaint management
7
Customer service
7
Kundenservice
7
Ladengestaltung
7
Prozessmanagement
7
Salespeople
7
Store design
7
Brand image
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Data protection
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Datenschutz
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6
Retailing
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Grewal, Dhruv
6
Noble, Stephanie M.
3
Calantone, Roger J.
2
Cronin, J. J.
2
Hult, G. Tomas M.
2
Kumar, V.
2
Neslin, Scott A.
2
Pauwels, Koen
2
Reinartz, Werner J.
2
Ruyter, Ko de
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Zablah, Alex R.
2
Zhang, Yufei
2
Acuti, Diletta
1
Ahlbom, Carl-Philip
1
Aiello, Gaetano
1
Ailawadi, Kusum L.
1
Aiolfi, Simone
1
Alavi, Sascha
1
Algesheimer, René
1
Andrews, Demetra
1
Arnold, Todd J.
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Arroyo, Christian Camilo
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Baldus, Brian
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Bearden, William O.
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Beatty, Sharon E.
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Beauchamp, J. P.
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Bellini, Silvia
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Berg, Bettina
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Bijmolt, Tammo H. A.
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Bilgicer, Tolga
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Biswas, Dipayan
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Blair, Edward A.
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Blut, Markus
1
Bodapati, Anand V.
1
Bolander, Willy
1
Bolton, Lisa E.
1
Bolton, Ruth N.
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Brady, Michael K.
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Brandon, Renee
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Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
Journal of retailing
Journal of retailing and consumer services
212
Journal of business research : JBR
98
Industrial marketing management : the international journal for industrial and high-tech firms
55
The journal of personal selling & sales management : JPSSM
41
The international review of retail, distribution and consumer research
37
The journal of services marketing
37
Journal of the Academy of Marketing Science
36
International journal of retail & distribution management
35
International journal of hospitality management
30
International journal of retail and distribution management
29
The journal of business & industrial marketing
28
The service industries journal
26
Journal of marketing
23
Marketing intelligence & planning
21
Journal of service research : JSR
20
Journal of personal selling & sales management
19
Journal of strategic marketing
19
Service business
18
European journal of marketing : EJM
16
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
16
Journal of hospitality marketing & management
15
Psychology & marketing
15
Services marketing quarterly
15
SpringerLink / Bücher
15
Cogent business & management
14
International journal of production economics
13
Business horizons
12
International journal of contemporary hospitality management
12
Journal of service research
12
Management science : journal of the Institute for Operations Research and the Management Sciences
12
Marketing letters : a journal of research in marketing
12
International journal of electronic marketing and retailing : IJEMR
11
Journal of service management
11
Asia Pacific journal of marketing and logistics
10
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
10
Journal of internet commerce
10
Journal of business economics and management
9
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
9
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
9
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ECONIS (ZBW)
56
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1
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
2
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
3
More than machines : the role of the future retail salesperson in enhancing the customer experience
Pappas, Alec
;
Fumagalli, Elena
;
Rouziou, Maria
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 518-531
Persistent link: https://www.econbiz.de/10014465643
Saved in:
4
Reimagining personalization in the physical store
Scholdra, Thomas P.
;
Wichmann, Julian R. K.
;
Reinartz, …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 563-579
Persistent link: https://www.econbiz.de/10014465653
Saved in:
5
Retailing groundedness : how to improve customer experience, brand perceptions, and customer loyalty through feelings of groundedness
Bruckberger, Gianna
;
Fuchs, Christoph
;
Schreier, Martin
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 594-604
Persistent link: https://www.econbiz.de/10014465661
Saved in:
6
The store of the future : engaging customers through sensory elements, personalized atmospherics, and interpersonal interaction
Szocs, Courtney
;
Kim, Yeseul
;
Lim, Mikyoung
;
Arroyo, …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 605-620
Persistent link: https://www.econbiz.de/10014465663
Saved in:
7
Co-creating affective atmospheres in retail experience
Joy, Annamma
;
Wang, Jeff Jianfeng
;
Orazi, Davide C.
; …
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 297-317
Persistent link: https://www.econbiz.de/10014322019
Saved in:
8
"If you loved our product" : do conditional review requests harm retailer loyalty?
Koukova, Nevena T.
;
Wang, Rebecca Jen-Hui
;
Isaac, Mathew S.
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 85-101
Persistent link: https://www.econbiz.de/10014283363
Saved in:
9
Sustaining shopping momentum in retail malls using real-time messaging
Vakeel, Khadija Ali
;
Fudurić, Morana
;
Viswanathan, Vijay
; …
- In:
Journal of retailing
99
(
2023
)
1
,
pp. 102-114
Persistent link: https://www.econbiz.de/10014283364
Saved in:
10
What drives retailer loyalty? : a meta-analysis of the role of cognitive, affective, and social factors across five decades
Liu-Thompkins, Yuping
;
Khoshghadam, Leila
;
Shoushtari, …
- In:
Journal of retailing
98
(
2022
)
1
,
pp. 92-110
Persistent link: https://www.econbiz.de/10013207543
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