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~isPartOf:"Electronic commerce research"
~isPartOf:"International journal of electronic marketing and retailing : IJEMR"
~subject:"Customer satisfaction"
~subject:"India"
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Customer satisfaction
India
E-commerce
255
Electronic Commerce
251
Online retailing
142
Online-Handel
142
Consumer behaviour
113
Konsumentenverhalten
113
Internet marketing
54
Online-Marketing
54
Social Web
50
Social web
50
Einzelhandel
35
Retail trade
35
Internet
33
Beziehungsmarketing
32
Confidence
32
Relationship marketing
32
Vertrauen
32
Mobile Business
24
Mobile business
24
Kundenzufriedenheit
23
e-commerce
23
Website
22
Viral marketing
20
Virales Marketing
20
China
17
Dienstleistungsqualität
17
Personalization
17
Service quality
17
Data security
15
Datensicherheit
15
Innovation adoption
15
Innovationsakzeptanz
15
Personalisierung
15
Data Mining
14
Data mining
14
Data protection
14
Datenschutz
14
Mobile communications
14
Mobilkommunikation
14
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33
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33
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33
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English
33
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Acharyulu, G. V. R. K.
1
Agrawal, Vivek
1
Aham-Anyanwu, Nnanyelugo
1
Akrimi, Yosra
1
Al-Adwan, Ahmad Samed
1
Alhorani, Alaa
1
Anh Chi Phan
1
Assimakopoulos, Costas
1
Bateman, Patrick J.
1
Cardoso, Margarida
1
Chandra, Bibhas
1
Cui, Celine
1
Dionísio, Pedro
1
Dixit, Jitendra Kumar
1
Freitas, André Luís Policani
1
Gera, Navneet
1
Gide, Ergun
1
Gudergan, Siegfried
1
Guo, Haiyan
1
Ha Thu Nguyen
1
Jacob, Jayanth
1
Jensen, Ricard W.
1
Jewell, Rod
1
Jiménez, Fernando R.
1
Kamble, Aakash
1
Kautish, Pradeep
1
Keillor, Bruce D.
1
Kiran, Ravi
1
Klein, Katharina
1
Kokash, Husam
1
Kolhe, S. R.
1
Kumar, Sumit
1
Kumar, Uma
1
Kumar, Vinod
1
Lam, Lubanski
1
Law, Monica
1
Li, Honglei
1
Limbu, Yam B.
1
Lings, Ian
1
Luo, Xin
1
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Published in...
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Electronic commerce research
International journal of electronic marketing and retailing : IJEMR
Journal of retailing and consumer services
56
Journal of internet commerce
23
International journal of business information systems : IJBIS
22
International journal of electronic customer relationship management : IJECRM
21
A decade of WTO and Indian economy
17
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
16
WTO and Indian economy
16
International journal of e-business research : an official publication of the Information Resources Management Association
14
Asia Pacific journal of marketing and logistics
12
Journal of business research : JBR
11
Information systems and e-business management : ISeB
10
The service industries journal
10
China, India and the international economic order
9
Cogent business & management
9
India, the European Union, and the WTO
9
International journal of Indian culture and business management
9
International journal of electronic business
8
International journal of hospitality management
8
International journal of public sector performance management : IJPSPM
8
International journal of retail and distribution management
8
Journal of electronic commerce research : JECR
8
Service business
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Electronic commerce research and applications
7
Electronic markets : the international journal on networked business
7
Global business review
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
International journal of quality & reliability management
7
International journal of technology marketing : IJTMkt
7
Journal of travel and tourism marketing
7
International journal of Indian culture and business management : IJICBM
6
International journal of internet marketing and advertising : IJIMA
6
International journal of quality and service sciences
6
International journal of services and operations management : IJSOM
6
Journal of customer behaviour
6
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
6
Manthan : journal of commerce and management
6
Paradigm : the journal of Institute of Management Technology
6
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ECONIS (ZBW)
33
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1
The impact of anthropomorphism on customer satisfaction in chatbot
commerce
: an experimental study in the food sector
Klein, Katharina
;
Martinez, Luis F.
- In:
Electronic commerce research
23
(
2023
)
4
,
pp. 2789-2825
Persistent link: https://www.econbiz.de/10014418214
Saved in:
2
How e-service quality influence post-purchase behaviour : the mediating role of perceived value and the moderating of perceived risk
Ha Thu Nguyen
;
Anh Chi Phan
;
Phuong Hien Nguyen
- In:
International journal of electronic marketing and …
14
(
2023
)
3
,
pp. 257-274
Persistent link: https://www.econbiz.de/10014310029
Saved in:
3
Electronic service recovery strategies and satisfaction with electronic service recovery : moderating role of value co-creation
Moghadam, Farzaneh Ghorbani
;
Saghih, Amir Mohammad Fakoor
- In:
International journal of electronic marketing and …
14
(
2023
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10014309993
Saved in:
4
Shopping orientations and its influence on online purchase intention : a study of young adults
Meppurath, Daly Paulose
;
Varghese, Roshna
- In:
International journal of electronic marketing and …
13
(
2022
)
1
,
pp. 105-135
Persistent link: https://www.econbiz.de/10012695462
Saved in:
5
A combined AHP-TOPSIS-DEMATEL approach for evaluating success factors of e-service quality : an experience from Indian banking industry
Agrawal, Vivek
;
Seth, Nitin
;
Dixit, Jitendra Kumar
- In:
Electronic commerce research
22
(
2022
)
3
,
pp. 715-747
Persistent link: https://www.econbiz.de/10013431204
Saved in:
6
The effect of country of origin on the perceived quality of e-services
Zhang, Zhuofan
;
Jiménez, Fernando R.
;
Yang, Shuang
- In:
International journal of electronic marketing and …
13
(
2022
)
4
,
pp. 411-424
Persistent link: https://www.econbiz.de/10014309988
Saved in:
7
An exploration of online marketplace quality dimension and relationship with purchase intention : the mediating roles of trust and e-WOM
Ranjan, Priyadarshi
;
Acharyulu, G. V. R. K.
- In:
International journal of electronic marketing and …
13
(
2022
)
4
,
pp. 490-512
Persistent link: https://www.econbiz.de/10014309992
Saved in:
8
Building customer loyalty in online shopping : the role of online trust, online satisfaction and electronic word of mouth
Al-Adwan, Ahmad Samed
;
Kokash, Husam
;
Al-Adwan, Ahmad Samed
- In:
International journal of electronic marketing and …
11
(
2020
)
3
,
pp. 278-306
Persistent link: https://www.econbiz.de/10012251138
Saved in:
9
How to satisfy him and her, and get loyalty in mobile
commerce
shopping application
Panitharn Juntongjin
- In:
International journal of electronic marketing and …
12
(
2021
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10012509359
Saved in:
10
An empirical study on facilitators and inhibitors of adoption of mobile banking in India
Saxena, Noopur
;
Gera, Navneet
;
Taneja, Mayur
- In:
Electronic commerce research
23
(
2023
)
4
,
pp. 2573-2604
Persistent link: https://www.econbiz.de/10014418184
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