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~isPartOf:"Electronic commerce research and applications"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association"
~isPartOf:"Journal of retailing"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Online retailing
403
Online-Handel
403
Consumer behaviour
310
Konsumentenverhalten
310
E-commerce
176
Electronic Commerce
176
Internet marketing
111
Online-Marketing
111
International marketing
107
Internationales Marketing
107
Einzelhandel
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Retail trade
88
Beziehungsmarketing
72
Relationship marketing
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Viral marketing
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Virales Marketing
66
Social Web
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Social web
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Customer satisfaction
53
Kundenzufriedenheit
53
Distribution channel
44
Vertriebsweg
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Brand management
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Markenführung
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Internet
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Service quality
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Confidence
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Marketingmanagement
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Vertrauen
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Website
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China
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Ha, Sejin
2
Minor, Michael
2
Wang, Yong Jian
2
Acquila-Natale, Emiliano
1
Akroush, Mamoun N.
1
Al Mdanat, Metri Fayez
1
Al Qeisi, Kholoud
1
Alamanos, Eleftherios
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Benedicktus, Ray L.
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Blut, Markus
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Bolton, Ruth N.
1
Braun, Corina
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Carlson, Jamie
1
Cebi, Selcuk
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Chung, HoEun
1
Deng, Xiangming
1
Dennis, Charles
1
Ding, David Xin
1
Donthu, Naveen
1
Dutta, Abhisek
1
Eroglu, Sevgin
1
Fan, Chang
1
Fu, Xiaorong
1
Galliers, Robert
1
Ganguli, Shirshendu
1
Gopalakrishna B. V.
1
Goutam, Doddahulugappa
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Grewal, Dhruv
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Gudergan, Siegfried
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Gursoy, Dogan
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Hadwich, Karsten
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Hu, Paul Jen-Hwa
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Huang, Qiuping
1
Huang, Ran
1
Hutzinger, Clemens
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Iglesias-Pradas, Santiago
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Electronic commerce research and applications
Journal of business research : JBR
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
Journal of retailing
Journal of retailing and consumer services
42
International journal of electronic marketing and retailing : IJEMR
17
Journal of internet commerce
16
International journal of hospitality management
14
Cogent business & management
11
The service industries journal
11
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
8
International journal of business information systems : IJBIS
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
International journal of electronic customer relationship management : IJECRM
7
International journal of retail and distribution management
7
The journal of services marketing
7
International journal of e-business research : an official publication of the Information Resources Management Association
6
International journal of contemporary hospitality management
5
International journal of quality & reliability management
5
International journal of retail & distribution management
5
International journal of services, economics and management
5
Journal of Contemporary Issues in Business and Government
5
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
5
Journal of service research : JSR
5
Journal of strategic marketing
5
Managing service quality : MSQ ; an international journal
5
The quarterly review of economics and finance : journal of the Midwest Economics Association ; journal of the Midwest Finance Association
5
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of business excellence : IJBEX
4
International journal of electronic business : IJEB
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of production economics
4
International journal of services and operations management
4
International journal of services and operations management : IJSOM
4
Journal of electronic commerce research : JECR
4
Journal of hospitality marketing & management
4
Journal of service management
4
Production and operations management : the flagship research journal of the Production and Operations Management Society
4
Service business
4
The TQM journal : the international review of organizational improvement
4
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ECONIS (ZBW)
32
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1
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
2
How to measure quality in multi-channel retailing and not die trying
Acquila-Natale, Emiliano
;
Iglesias-Pradas, Santiago
- In:
Journal of business research : JBR
109
(
2020
),
pp. 38-48
Persistent link: https://www.econbiz.de/10012238022
Saved in:
3
Effects of online commercial friendships on customer revenge following a service failure
Fu, Xiaorong
;
Pang, Jing
;
Gursoy, Dogan
- In:
Journal of business research : JBR
153
(
2022
),
pp. 102-114
Persistent link: https://www.econbiz.de/10013533975
Saved in:
4
Managing a global retail brand in different markets : meta-analyses of customer responses to service encounters
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of retailing
98
(
2022
)
2
,
pp. 294-314
Persistent link: https://www.econbiz.de/10013364286
Saved in:
5
Drivers of e-loyalty in e-recruitment : the role of e-service quality, e-satisfaction, and e-trust in Jordan, an emerging market
Akroush, Mamoun N.
;
Zuriekat, Majey I.
;
Mahadin, Bushra K.
- In:
Journal of electronic commerce in organizations : the …
19
(
2021
)
2
,
pp. 17-33
Persistent link: https://www.econbiz.de/10012519974
Saved in:
6
Determinants of customer loyalty dimensions : e-commerce context in emerging economy perspective
Goutam, Doddahulugappa
;
Gopalakrishna B. V.
;
Ganguli, …
- In:
Journal of electronic commerce in organizations : the …
19
(
2021
)
1
,
pp. 1-23
Persistent link: https://www.econbiz.de/10012494922
Saved in:
7
Examining an asymmetric effect between online customer reviews emphasis and overall satisfaction determinants
Xu, Xun
- In:
Journal of business research : JBR
106
(
2020
),
pp. 196-210
Persistent link: https://www.econbiz.de/10012158349
Saved in:
8
The effects of warmth-oriented and competence-oriented service recovery messages on observers on online platforms
Huang, Ran
;
Ha, Sejin
- In:
Journal of business research : JBR
121
(
2020
),
pp. 616-627
Persistent link: https://www.econbiz.de/10012417382
Saved in:
9
Impact of electronic servicescape of online gaming on customer engagement
Dutta, Abhisek
- In:
Journal of electronic commerce in organizations : the …
18
(
2020
)
2
,
pp. 49-63
Persistent link: https://www.econbiz.de/10012292160
Saved in:
10
Influence factors of online shopping food quality performance considering the relationship quality
Li, Xiaoping
;
Xie, Lijuan
;
Xu, Lan
- In:
Journal of electronic commerce in organizations : the …
17
(
2019
)
2
,
pp. 69-78
Persistent link: https://www.econbiz.de/10012036053
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