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~isPartOf:"European journal of industrial engineering : EJIE"
~isPartOf:"European journal of operational research : EJOR"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Call centre"
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Search: subject_exact:"Queuing theory"
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Call centre
Queueing theory
312
Warteschlangentheorie
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Queueing
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Emadi, Seyed Morteza
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European journal of industrial engineering : EJIE
European journal of operational research : EJOR
Management science : journal of the Institute for Operations Research and the Management Sciences
Manufacturing & service operations management : M & SOM
8
OR spectrum : quantitative approaches in management
6
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4
International journal of production economics
3
Production and operations management : an international journal of the Production and Operations Management Society
3
Computers & operations research : and their applications to problems of world concern ; an international journal
2
Diskussionspapiere der Wirtschaftswissenschaftlichen Fakultät / Wirtschaftswissenschaftliche Fakultät, Universität Hannover : Hannover economic papers (HEP)
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International journal of production research
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International transactions in operational research : ITOR ; a journal of the International Federation of Operational Research Societies (IFORS)
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Journal of business research : JBR
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Journal of the American Statistical Association : JASA
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Lecture notes in economics and mathematical systems : LNEMS
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MCQT'10 : computational methods and applications in queueing theory
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Omega : the international journal of management science
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Operations research perspectives
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Operations research proceedings 2003 : selected papers of the International Conference on Operations Research (OR 2003), Heidelberg, September 3 - 5, 2003 ; with 51 tables
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Production and operations management : the flagship research journal of the Production and Operations Management Society
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Queueing systems : theory and applications ; affiliated publication of the Institute for Operations Research and the Management Sciences
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Simon Business School working paper
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Supply Chain Management und Logistik : Optimierung, Simulation, Decision Support ; mit 84 Tabellen
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ECONIS (ZBW)
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1
Personalized priority policies in call centers using past customer interaction information
Hathaway, Brett Alan
;
Emadi, Seyed Morteza
;
Deshpande, …
- In:
Management science : journal of the Institute for …
68
(
2022
)
4
,
pp. 2806-2823
Persistent link: https://www.econbiz.de/10013368311
Saved in:
2
Don't call us, we'll call you : an empirical study of caller behavior under a callback option
Hathaway, Brett A.
;
Emadi, Seyed Morteza
;
Deshpande, Vinayak
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1508-1526
Persistent link: https://www.econbiz.de/10012506002
Saved in:
3
On the scheduling of operations in a chat contact center
Legros, Benjamin
;
Jouini, Oualid
- In:
European journal of operational research : EJOR
274
(
2019
)
1
,
pp. 303-316
Persistent link: https://www.econbiz.de/10011990069
Saved in:
4
Does the past predict the future? : the case of delay announcements in service systems
Ibrahim, Rouba
;
Armony, Mor
;
Bassamboo, Achal
- In:
Management science : journal of the Institute for …
63
(
2017
)
6
,
pp. 1762-1780
Persistent link: https://www.econbiz.de/10011707236
Saved in:
5
A logarithmic safety staffing rule for contact centers with call blending
Pang, Guodong
;
Perry, Ohad
- In:
Management science : journal of the Institute for …
61
(
2015
)
1
,
pp. 73-91
Persistent link: https://www.econbiz.de/10010496074
Saved in:
6
On the estimation of the true demand in call centers with redials and reconnects
Ding, Sihan
;
Koole, Ger M.
;
Mei, R. D. van der
- In:
European journal of operational research : EJOR
246
(
2015
)
1
,
pp. 250-262
Persistent link: https://www.econbiz.de/10011341649
Saved in:
7
Call center service process analysis : Bayesian parametric and semi-parametric mixture modeling
Aktekin, Tevfik
- In:
European journal of operational research : EJOR
234
(
2014
)
3
,
pp. 709-719
Persistent link: https://www.econbiz.de/10010360428
Saved in:
8
Structural estimation of callers' delay sensitivity in call centers
Akşin, Zeynep
;
Ata, Barış
;
Emadi, Seyed Morteza
;
Su, …
- In:
Management science : journal of the Institute for …
59
(
2013
)
12
,
pp. 2727-2746
Persistent link: https://www.econbiz.de/10010234717
Saved in:
9
Outsourcing a two-level service process
Lee, Hsiao-hui
;
Pinker, Edieal J.
;
Shumsky, Robert A.
- In:
Management science : journal of the Institute for …
58
(
2012
)
8
,
pp. 1569-1584
Persistent link: https://www.econbiz.de/10009613876
Saved in:
10
Design and analysis of diagnostic service centers
Wang, Xiaofang
;
Debo, Laurens G.
;
Scheller-Wolf, Alan
; …
- In:
Management science : journal of the Institute for …
56
(
2010
)
11
,
pp. 1873-1890
Persistent link: https://www.econbiz.de/10008748164
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