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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden"
~subject:"Customer orientation"
~subject:"Persönlichkeitspsychologie"
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Customer orientation
Persönlichkeitspsychologie
Beziehungsmarketing
125
Relationship marketing
125
Consumer behaviour
50
Konsumentenverhalten
50
Customer satisfaction
33
Kundenzufriedenheit
33
Brand management
22
Markenführung
22
Brand image
18
Markenimage
18
Marketing management
18
Marketingmanagement
18
Dienstleistungsqualität
15
Service quality
15
Brand
13
Markenartikel
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Confidence
10
Vertrauen
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Deutschland
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Germany
9
Kundenbindungsprogramm
9
Lieferantenmanagement
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Loyalty program
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Supplier relationship management
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Personality psychology
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Dienstleistungsmarketing
7
Emotion
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Services marketing
7
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6
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Innovation
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Retail trade
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Salespeople
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Verkaufspersonal
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He, Hongwei
2
Zhu, Weichun
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Anaza, Nwamaka A.
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Babakus, Emin
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Baker, Brent L.
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Balaji, M. S.
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Buil, Isabel
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Foroudi, Pantea
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Hung, Kuang-peng
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Jha, Subhash
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Kitchen, Philip J.
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Ko, Wai Wai
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Kolo, Olivia
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Liu, Gordon
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Liu, Matthew Tingchi
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Marín, Longinos
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Melewar, T. C.
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Ngugi, Isaac K.
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Panagopoulos, Nikolaos
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Pekovic, Sanja
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Ruiz de Maya, Salvador
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Takeda, Sachiko
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European journal of marketing : EJM
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
Journal of business research : JBR
37
International journal of hospitality management
14
Industrial marketing management : the international journal for industrial and high-tech firms
12
Journal of retailing and consumer services
11
The journal of business & industrial marketing
9
The journal of services marketing
9
Journal of the Academy of Marketing Science
8
Journal of service management
7
The international journal of bank marketing : IJBM
7
Psychology & marketing
6
The journal of product & brand management
6
Journal of hospitality marketing & management
5
European journal of marketing
4
International marketing review
4
Journal of business ethics : JOBE
4
Marketing letters : a journal of research in marketing
4
Neue betriebswirtschaftliche Forschung : Nbf
4
The journal of brand management : an international journal
4
Asia Pacific journal of marketing and logistics
3
Cogent business & management
3
International journal of contemporary hospitality management
3
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
Journal of marketing research : JMR
3
Journal of service theory and practice : JSTP
3
Review of managerial science : RMS
3
Service business
3
The journal of personal selling & sales management : JPSSM
3
Business horizons
2
Business process management journal
2
Global business review
2
International journal of production economics
2
International journal of retail & distribution management
2
International journal of sports marketing & sponsorship
2
International review on public and non-profit marketing
2
Journal of Asia Business Studies
2
Journal of air transport management
2
Journal of business economics : JBE
2
Journal of consumer marketing
2
Journal of fashion marketing and management
2
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ECONIS (ZBW)
14
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14
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date (oldest first)
1
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
2
Consumers' self-congruence with a "Liked" brand : cognitive network influence and brand outcomes
Wallace, Elaine
;
Buil, Isabel
;
De Chernatony, Leslie
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 367-390
Persistent link: https://www.econbiz.de/10011661710
Saved in:
3
Proactive entrepreneurial behaviour, market orientation, and innovation outcomes : a study of small- and medium-sized manufacturing firms in the UK
Liu, Gordon
;
Ko, Wai Wai
;
Ngugi, Isaac K.
;
Takeda, Sachiko
- In:
European journal of marketing : EJM
51
(
2017
)
11/12
,
pp. 1980-2001
Persistent link: https://www.econbiz.de/10011773814
Saved in:
4
Integrating identity, strategy and communications for trust, loyalty and commitment
Melewar, T. C.
;
Foroudi, Pantea
;
Gupta, Suraksha
; …
- In:
European journal of marketing : EJM
51
(
2017
)
3
,
pp. 572-604
Persistent link: https://www.econbiz.de/10011698245
Saved in:
5
Moral identity centrality and cause-related marketing : the moderating effects of brand social responsibility image and emotional brand attachment
He, Hongwei
;
Zhu, Weichun
;
Gouran, Dennis S.
;
Kolo, Olivia
- In:
European journal of marketing : EJM
50
(
2016
)
1/2
,
pp. 236-259
Persistent link: https://www.econbiz.de/10011459636
Saved in:
6
Staying engaged on the job : the role of emotional labor, job resources, and customer orientation
Anaza, Nwamaka A.
;
Nowlin, Edward L.
;
Wu, Gavin Jiayun
- In:
European journal of marketing : EJM
50
(
2016
)
7/8
,
pp. 1470-1492
Persistent link: https://www.econbiz.de/10011609156
Saved in:
7
Customer orientation and firm's business performance : a moderated mediation model of environmental customer innovation and contextual factors
Pekovic, Sanja
;
Rolland, Sylvie
- In:
European journal of marketing : EJM
50
(
2016
)
12
,
pp. 2162-2191
Persistent link: https://www.econbiz.de/10011629340
Saved in:
8
Integrating Chinese cultural philosophies on the effects of employee friendliness, helpfulness and respectfulness on customer satisfaction
Liu, Matthew Tingchi
;
Yan, Li
;
Phau, Ian
;
Pérez, Andrea
; …
- In:
European journal of marketing : EJM
50
(
2016
)
3/4
,
pp. 464-487
Persistent link: https://www.econbiz.de/10011574451
Saved in:
9
Strategic management of salespeople when promoting new products : moderating effects of sales-related organizational psychological climate
Chen, Annie Huiling
;
Peng, Norman
;
Hung, Kuang-peng
- In:
European journal of marketing : EJM
49
(
2015
)
9/10
,
pp. 1616-1644
Persistent link: https://www.econbiz.de/10011409521
Saved in:
10
Service workers' job performance : the roles of personality traits, organizational identification, and customer orientation
He, Hongwei
;
Wang, Weiyue
;
Zhu, Weichun
;
Harris, Lloyd C.
- In:
European journal of marketing : EJM
49
(
2015
)
11/12
,
pp. 1751-1776
Persistent link: https://www.econbiz.de/10011449315
Saved in:
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