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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of business research : JBR"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Self-service"
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Selbstbedienung
19
Self-service
19
Consumer behaviour
12
Konsumentenverhalten
12
Dienstleistungsqualität
9
Service quality
9
Customer satisfaction
8
Kundenzufriedenheit
8
Self-service technology
6
Innovation adoption
5
Innovationsakzeptanz
5
Hotel industry
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Hotellerie
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Beschwerdemanagement
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Beziehungsmarketing
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Complaint management
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Customer value
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Kundenwert
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Online-Handel
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Anthropomorphism
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Artificial conversational entities
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Betriebliche Wertschöpfung
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Chatbots
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Compatibility
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Conditional value
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Consumer acceptance
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Consumer attitudes
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Convenience
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Aufsatz in Zeitschrift
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Collier, Joel E.
2
Baloglu, Seyhmus
1
Barnes, Donald C.
1
Bloemer, Johanna M.
1
Cho, Wonae
1
Cranage, David A.
1
Ding, David Xin
1
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Frambach, Rudolf T.
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Gottlieb, Udo
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Jin, Hyun Seung
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Kaushik, Arun Kumar
1
Kim, Heewon
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Kleijnen, Mirella
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Kokkinou, Alinda
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Leeflang, Peter
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Lings, Ian N.
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Moore, Melissa L.
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Moore, Robert S.
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Qu, Hailin
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Riel, Allard C. R. van
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Ro, Heejung Cheyenne
1
Rosenbaum, Mark S.
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European journal of marketing : EJM
International journal of contemporary hospitality management
Journal of business research : JBR
The journal of services marketing
15
Journal of retailing and consumer services
14
The service industries journal
14
International journal of hospitality management
10
Services marketing quarterly
10
Journal of hospitality marketing & management
8
Journal of service management
8
Journal of service research : JSR
7
Managing service quality : MSQ ; an international journal
7
Journal of travel and tourism marketing
5
Service business
5
The international review of retail, distribution and consumer research
5
International journal of services and operations management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of retailing
4
Psychology & marketing
4
Betriebs-Berater : BB
3
Economie et statistique
3
HMD : Praxis der Wirtschaftsinformatik
3
History of retailing and consumption
3
Information systems management
3
Journal of air transport management
3
Journal of decision systems
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
Technological forecasting & social change : an international journal
3
Business history
2
Cogent business & management
2
European retail research
2
Food marketing
2
Harvard-Business-Manager : das Wissen der Besten
2
Human systems management : HSM
2
Information systems and e-business management : ISeB
2
Information systems research : ISR
2
International journal of business information systems : IJBIS
2
International journal of quality and service sciences
2
International journal of retail & distribution management
2
International journal of retail and distribution management
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ECONIS (ZBW)
19
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1
Wanted! : investigating how elements from the personal usage context affect Gen Z consumers' value-in-use experience and engagement with mobile service
Zou, Yi
;
Riel, Allard C. R. van
;
Streukens, Sandra
; …
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014299325
Saved in:
2
Does social class matter in recovering self-service technology failures?
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1135-1153
Persistent link: https://www.econbiz.de/10013164531
Saved in:
3
Self-construals as the locus of paradoxical consumer empowerment in self-service retail technology environments
Schweitzer, Virginie
;
Simon, Françoise
- In:
Journal of business research : JBR
126
(
2021
),
pp. 291-306
Persistent link: https://www.econbiz.de/10012494254
Saved in:
4
Customer service chatbots : anthromorphism and adoption
Sheehan, Ben
;
Jin, Hyun Seung
;
Gottlieb, Udo
- In:
Journal of business research : JBR
115
(
2020
),
pp. 14-24
Persistent link: https://www.econbiz.de/10012270802
Saved in:
5
Explicating the resource integration process during self-service socialisation : conceptual framework and research propositions
Van Tonder, Estelle
;
Saunders, Stephen Graham
; …
- In:
Journal of business research : JBR
121
(
2020
),
pp. 516-523
Persistent link: https://www.econbiz.de/10012417373
Saved in:
6
What's in the parcel locker? : exploring customer value in e-commerce last mile delivery
Vakulenko, Yulia
;
Hellström, Daniel
;
Hjort, Klas
- In:
Journal of business research : JBR
88
(
2018
),
pp. 421-427
Persistent link: https://www.econbiz.de/10011869863
Saved in:
7
An empirical investigation of tourist’s choice of service delivery options : SSTs vs service employees
Kaushik, Arun Kumar
;
Rahman, Zillur
- In:
International journal of contemporary hospitality management
29
(
2017
)
7
,
pp. 1892-1913
Persistent link: https://www.econbiz.de/10011777026
Saved in:
8
The power of self-service technologies in creating transcendent service experiences : the paradox of extrinsic attributes
Wei, Wei
;
Torres, Edwin N.
;
Hua, Nan
- In:
International journal of contemporary hospitality management
29
(
2017
)
6
,
pp. 1599-1618
Persistent link: https://www.econbiz.de/10011732197
Saved in:
9
Self-service delight : exploring the hedonic aspects of self-service
Collier, Joel E.
;
Barnes, Donald C.
- In:
Journal of business research : JBR
68
(
2015
)
5
,
pp. 986-993
Persistent link: https://www.econbiz.de/10010516639
Saved in:
10
Mandatory use of technology-based self-service : does expertise help or hurt?
Reinders, Machiel
;
Frambach, Rudolf T.
;
Kleijnen, Mirella
- In:
European journal of marketing : EJM
49
(
2015
)
1/2
,
pp. 190-211
Persistent link: https://www.econbiz.de/10010519471
Saved in:
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