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~isPartOf:"European journal of marketing : EJM"
~isPartOf:"International journal of productivity and quality management : IJPQM"
~subject:"Customer satisfaction"
~subject:"United Kingdom"
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Customer satisfaction
United Kingdom
Dienstleistungsqualität
148
Service quality
148
Quality management
73
Qualitätsmanagement
73
Kundenzufriedenheit
71
Beziehungsmarketing
33
Relationship marketing
33
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service quality
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Produktqualität
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customer satisfaction
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Shahin, Arash
4
Ha Thu Nguyen
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Adil, Mohd
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Aghdaie, Fathollah Amiri
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Al-Hawary, Sulieman Ibraheem Shelash
2
Anh Thi Tu Le
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Balaji, M. S.
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Boon-Cheong Chew
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Lay Hong Tan
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1
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1
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1
Choi, Beom-jin
1
Choung, Eun-Mi
1
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European journal of marketing : EJM
International journal of productivity and quality management : IJPQM
Journal of retailing and consumer services
214
International journal of hospitality management
213
Journal of business research : JBR
145
The journal of services marketing
130
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
128
The service industries journal
110
Journal of hospitality marketing & management
96
International journal of contemporary hospitality management
91
Journal of travel and tourism marketing
84
Services marketing quarterly
80
Journal of air transport management
65
The TQM journal : the international review of organizational improvement
63
Tourism management : research, policies, practice
63
Service business
60
International journal of quality and service sciences
57
Cogent business & management
55
International journal of services and operations management
55
Journal of service research : JSR
53
Total quality management & business excellence
52
International journal of quality & reliability management
50
Asia Pacific journal of marketing and logistics
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Journal of service management
45
International journal of services, economics and management
44
Managing service quality : MSQ ; an international journal
42
The international journal of bank marketing : IJBM
38
International journal of services and operations management : IJSOM
36
Quality management journal : QMJ
36
Journal of Asian finance, economics and business : JAFEB
34
International journal of electronic marketing and retailing : IJEMR
30
Journal of strategic marketing
30
Journal of service research
29
Journal of the Academy of Marketing Science
28
International journal of business information systems : IJBIS
25
Journal of service theory and practice : JSTP
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
Psychology & marketing
25
Tourism management perspectives : TMP
25
Journal of hospitality and tourism insights
24
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ECONIS (ZBW)
71
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1
Perspective on services' quality using the SERVPERF
Gonzaga, Marcella Teixeira
;
Fontes, Roberta Emilly Barbosa
- In:
International journal of productivity and quality …
41
(
2024
)
3
,
pp. 368-388
Persistent link: https://www.econbiz.de/10015065481
Saved in:
2
Prioritising the service quality factors affecting customer satisfaction in life insurance industry : an application of fuzzy AHP
Preeti
;
Mittal, Manju
;
Gupta, Sanjay
- In:
International journal of productivity and quality …
42
(
2024
)
4
,
pp. 519-535
Persistent link: https://www.econbiz.de/10015065618
Saved in:
3
Drivers of service productivity in the hospitality industry : a customer perspective
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Truong Trong Hoang
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 464-489
Persistent link: https://www.econbiz.de/10014364110
Saved in:
4
Analysing human and system related barriers of TQM in automobile industries using fuzzy DEMATEL approach
Yadav, Ram Nath
;
Kumar, Devendra
;
Sharma, Ajay Kumar
; …
- In:
International journal of productivity and quality …
35
(
2022
)
2
,
pp. 193-219
Persistent link: https://www.econbiz.de/10013093263
Saved in:
5
Design and validity of a holistic scale for service-quality self-assessments : a case study in service companies
Herrera-de-la-Barrera, Jasmin
;
Narvaez-Zuñiga, Claudio …
- In:
International journal of productivity and quality …
35
(
2022
)
4
,
pp. 494-516
Persistent link: https://www.econbiz.de/10013257181
Saved in:
6
Identifying customer perceived value components and their impact on customer satisfaction using big data analytics
Aghdaie, Fathollah Amiri
;
Mousavi, Mohsen
- In:
International journal of productivity and quality …
37
(
2022
)
3
,
pp. 344-360
Persistent link: https://www.econbiz.de/10013448954
Saved in:
7
Impact of healthcare service quality on patient satisfaction and loyalty in a Jordanian private hospital
Khaleel, Marwan
;
Ilkhanizadeh, Shiva
;
Khrais, Huthaifah
- In:
International journal of productivity and quality …
37
(
2022
)
3
,
pp. 422-434
Persistent link: https://www.econbiz.de/10013448958
Saved in:
8
An empirical investigation into the impact of product quality dimensions on improving the order-winners and customer satisfaction
Alzoubi, Haitham M.
;
Ahmed, Gouher
;
Al Shurideh, Muhammad
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 169-186
Persistent link: https://www.econbiz.de/10013369895
Saved in:
9
Insights into customer online reviews of service quality in hotels : evidence from Vietnam
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Nguyen Hoang
;
Phong Thai Le
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 265-292
Persistent link: https://www.econbiz.de/10013369910
Saved in:
10
Development and validation of instrument for service quality of TQM educational institutions : external customers' perspective
Kwarteng, Albert Justice
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 293-311
Persistent link: https://www.econbiz.de/10013369912
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