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~isPartOf:"Games and economic behavior"
~isPartOf:"Journal of retailing and consumer services"
~language:"eng"
~subject:"E-commerce"
~subject:"Service quality"
~type_genre:"Article in journal"
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E-commerce
Service quality
Consumer behaviour
1,957
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1,956
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1,955
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1,954
Game theory
1,497
Spieltheorie
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Einzelhandel
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667
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583
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Dienstleistungsqualität
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Auction theory
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Prentice, Catherine
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Paul, Justin
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Jebarajakirthy, Charles
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Mortimer, Gary
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4
Rokonuzzaman, Md
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3
Baier, Daniel
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Fazal-e-Hasan, Syed
3
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Karande, Kiran
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Conference on Electronic Commerce <11, 2010, Cambridge, Mass.>
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Conference on Electronic Commerce <9, 2008, Chicago, Ill.>
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EC <10, 2009, Stanford, Calif.>
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Games and economic behavior
Journal of retailing and consumer services
International journal of hospitality management
427
Journal of business research : JBR
395
The service industries journal
321
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
225
The journal of services marketing
221
Electronic commerce research
207
Auditing : a journal of practice & theory
175
International journal of contemporary hospitality management
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Journal of hospitality marketing & management
152
Industrial marketing management : the international journal for industrial and high-tech firms
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Management science : journal of the Institute for Operations Research and the Management Sciences
150
Journal of travel and tourism marketing
146
International journal of business information systems : IJBIS
145
European journal of operational research : EJOR
143
Journal of air transport management
143
Services marketing quarterly
143
Tourism management : research, policies, practice
143
Information systems and e-business management : ISeB
142
International journal of production economics
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Cogent business & management
130
The TQM journal : the international review of organizational improvement
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
126
International journal of quality & reliability management
120
Service business
118
International journal of productivity and quality management : IJPQM
116
International journal of quality and service sciences
114
Technological forecasting & social change : an international journal
112
Journal of internet commerce
111
International journal of production research
110
International journal of services and operations management
109
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
106
Journal of service research : JSR
104
Information systems research : ISR
103
Health care management review : HCM review
102
International journal of e-business research : an official publication of the Information Resources Management Association
101
International journal of electronic business
100
International journal of electronic marketing and retailing : IJEMR
100
Journal of service management
99
Total quality management & business excellence
96
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ECONIS (ZBW)
517
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517
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1
Attention marketing in fragmented entertainment : how advertising embedding influences purchase decision in short-form video apps
Yin, Xicheng
;
Li, Jing
;
Si, Hongyun
;
Wu, Peng
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460820
Saved in:
2
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
3
Coupon promotion and inventory strategies of a supplier considering an e-commerce platform's omnichannel coupons
Zhang, Yue
;
Hu, Xiaojian
;
Yao, Gang
;
Xu, Liangcheng
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462174
Saved in:
4
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
5
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
6
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
7
Exploring the effects of value co-creation strategies in event services on attendees' citizenship behaviors : the roles of customer empowerment and psychological ownership
Zhang, Xingyi
;
Singh, Smita
;
Li, Jing
;
Shao, Xiaolong
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460864
Saved in:
8
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
9
Exploring the stimulating role of augmented reality features in e-commerce : a three-staged hybrid approach
Xu, Xiao-Yu
;
Jia, Qing-Dan
;
Tayyab, Syed Muhammad Usman
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014462370
Saved in:
10
Hey boomer, "your ride has arrived" : are you willing to continue using the ride-hailing app?
Akram, Umair
;
Lavuri, Rambabu
;
Mathur, Swati
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462291
Saved in:
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