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Search: subject:"Customer loyalty"
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Customer loyalty
8
Customer retention
8
Kundenbindung
8
Beziehungsmarketing
7
Customer satisfaction
7
Kundenzufriedenheit
7
Relationship marketing
7
Consumer behaviour
6
Dienstleistungsqualität
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Konsumentenverhalten
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Lieferantenmanagement
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Affective commitment
1
Angst
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B-to-B-Marketing
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1
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Call centre
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Cancer
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Competitive advantage
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Concept mapping
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Consumers
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Customer closeness
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Customer contact centre quality
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Customer service
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Customer switching
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Customer value
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Customer-perceived value
1
Dienstleistungsmanagement
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E-Service quality
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Almquist, Eric
2
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Balaji, M. S.
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Berry, Leonard L.
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Bloemer, Johanna M.
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Cleghorn, Jamie
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Gil-Pechuán, Ignacio
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Lafley, A . G.
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Lorgnier, Nicolas G. A.
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Ma, Zecong
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Markey, Rob
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O'Rourke, Shawn M.
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Shen, Pengyi
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Harvard business review : HBR
Service business
Journal of retailing and consumer services
51
Journal of business research : JBR
26
SpringerLink / Bücher
20
The service industries journal
18
Cogent business & management
16
Journal of hospitality marketing & management
16
Springer eBook Collection
14
Cogent Business & Management
13
International journal of contemporary hospitality management
13
International journal of hospitality management
12
Psychology & marketing
12
Research
12
The international journal of bank marketing : IJBM
12
Journal of the Academy of Marketing Science
11
Asia Pacific journal of marketing and logistics
10
Journal of marketing theory and practice
10
Munich Business School - Publications
10
Services marketing quarterly
10
The TQM journal : the international review of organizational improvement
10
Munich Business School Working Paper
9
The journal of services marketing
9
International journal of electronic customer relationship management : IJECRM
8
Journal of strategic marketing
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Australasian marketing journal
7
How to succeed in the digital age : strategies from 17 top managers
7
Industrial marketing management : the international journal for industrial and high-tech firms
7
International journal of quality & reliability management
7
Journal of Asian finance, economics and business : JAFEB
7
Journal of consumer behaviour : an international research review
7
Marketing intelligence & planning
7
European journal of marketing : EJM
6
Harvard-Business-Manager : das Wissen der Besten
6
International journal of quality and service sciences
6
Inventi impact: retailing & consumer services
6
Journal of Islamic marketing
6
Journal of open innovation : technology, market, and complexity
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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ECONIS (ZBW)
15
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1
Brands' perceived sustainable development goals : index development and applications with professional sport teams and fast-food brands
Lorgnier, Nicolas G. A.
;
Su, Che-Jen
;
O'Rourke, Shawn M.
- In:
Service business
16
(
2022
)
1
,
pp. 125-157
Persistent link: https://www.econbiz.de/10013172569
Saved in:
2
The quality of physical-electronic hybrid services and its impact on
customer
loyalty
Shen, Pengyi
;
Ma, Zecong
- In:
Service business
16
(
2022
)
4
,
pp. 1065-1080
Persistent link: https://www.econbiz.de/10013459532
Saved in:
3
Why
customer
loyalty
programs can backfire
Robertson, Thomas S.
;
Courtney, Paula
- In:
Harvard business review : HBR
99
(
2021
)
3
,
pp. 21-24
Persistent link: https://www.econbiz.de/10012627112
Saved in:
4
"If you violate emotional trust, you might lose ther customer forever"
Whiteside, Janey
(
interviewee
)
- In:
Harvard business review : HBR
99
(
2021
)
3
,
pp. 24-25
Persistent link: https://www.econbiz.de/10012627113
Saved in:
5
Are you undervaluing your customers? : it's time to start measuring and managing their worth
Markey, Rob
- In:
Harvard business review : HBR
98
(
2020
)
1
,
pp. 42-55
Persistent link: https://www.econbiz.de/10012163231
Saved in:
6
The B2B elements of value : how to measure : and deliver : what business customers want
Almquist, Eric
;
Cleghorn, Jamie
;
Sherer, Lori
- In:
Harvard business review : HBR
96
(
2018
)
2
,
pp. 72-81
Persistent link: https://www.econbiz.de/10011879544
Saved in:
7
The effect of service providers' facial hair on restaurant customers' perceptions
Kim, Sung-Bum
;
Lee, Seunghwan
;
Kim, Dae-Young
- In:
Service business
12
(
2018
)
2
,
pp. 277-303
Persistent link: https://www.econbiz.de/10011915053
Saved in:
8
Impact of operational innovations on
customer
loyalty
in the healthcare sector
Hong, Kwan Soo
;
Lee, Donhee
- In:
Service business
12
(
2018
)
3
,
pp. 575-600
Persistent link: https://www.econbiz.de/10011915159
Saved in:
9
Customer
loyalty
is overrated
Lafley, A . G.
;
Martin, Roger L.
- In:
Harvard business review : HBR
95
(
2017
)
1
,
pp. 47-54
Persistent link: https://www.econbiz.de/10011632644
Saved in:
10
The elements of value : measuring-and delivering- what consumers really want
Almquist, Eric
;
Senior, John
;
Block, Nicholas
- In:
Harvard business review : HBR
94
(
2016
)
9
,
pp. 47-53
Persistent link: https://www.econbiz.de/10011550434
Saved in:
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