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~isPartOf:"Health care management review : HCM review"
~isPartOf:"Total quality management & business excellence"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"QFD (Quality function deployment)"
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Kundenzufriedenheit
Quality management
290
Qualitätsmanagement
290
Dienstleistungsqualität
60
Service quality
60
Gesundheitsversorgung
42
Health care
42
Lean Management
38
Lean management
38
Firm performance
37
Unternehmenserfolg
37
Standardisierung
36
Standardization
36
quality management
36
Hospital
34
Krankenhaus
34
Bibliometrics
30
Bibliometrie
30
Performance measurement
29
Performance-Messung
29
Product quality
28
Produktqualität
28
Gesundheitswesen
27
Health care system
27
Lean Production
27
Lean production
27
Customer satisfaction
24
Six Sigma
22
Industrie
21
Manufacturing industries
21
total quality management
21
Business process management
20
Prozessmanagement
20
quality improvement
20
Einführung
19
Implementation
19
USA
18
United States
18
ISO 9001
16
KMU
16
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24
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24
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English
24
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Park, Sang-June
3
Yi, Youjae
3
Cudney, Elizabeth A.
2
Lee, Yeong-Ran
2
Marimon, Frederic
2
Materla, Tejaswi
2
Abebe, Birhanu Beshah
1
Ahn, Jongchang
1
Albuquerque, André Philippi Gonzaga de
1
Altuntas, Serkan
1
Amat-Lefort, Natalia
1
Anil, Anu P.
1
Antony, Jiju
1
Azad, Mohsen Farzaneh
1
Bastida, Ramon
1
Beheshtinia, Mohammad Ali
1
Birch-Jensen, A.
1
Birch-Jensen, Andrea
1
Boerstler, Heidi
1
Boslaugh, Sarah
1
Carman, James M.
1
Carvalho, Raíssa Souto Maior Corrêa de
1
Chi, Hui-Ru
1
Chiu, Wen-Hong
1
Dereli, Türkay
1
Ding, Yong
1
Dvivedi, Akshay
1
Eberl, Christoph
1
Filketu, Sisay
1
Foster, Richard W.
1
Gemar, German
1
Gil-Doménech, Dolors
1
Gremyr, I.
1
Gremyr, Ida
1
Halldórsson, Árni
1
Hallencreutz, Jacob
1
Hughes, Edward F. X.
1
Inguanzo, Joe M.
1
Jiang, Cuiqing
1
Jutz, Günther
1
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Health care management review : HCM review
Total quality management & business excellence
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
60
International journal of productivity and quality management : IJPQM
43
The TQM journal : the international review of organizational improvement
32
International journal of quality & reliability management
17
International journal of services and operations management
16
International journal of contemporary hospitality management
13
International journal of quality and service sciences
12
Quality management journal : QMJ
12
International journal of hospitality management
11
Journal of air transport management
10
Journal of retailing and consumer services
10
The service industries journal
10
Managing service quality : MSQ ; an international journal
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services, economics and management
8
International journal of business information systems : IJBIS
7
International journal of six sigma and competitive advantage : IJSSCA
7
Journal of hospitality marketing & management
7
The journal of services marketing
7
Cogent business & management
6
Amfiteatru economic : an economic and business research periodical
5
Benchmarking : an international journal
5
Business process management journal
5
International journal of production research
5
International journal of services and operations management : IJSOM
5
International journal of services technology and management
5
Journal of industrial engineering and management : JIEM
5
Tourism management : research, policies, practice
5
Benchmarking : an international journal ; BIJ
4
International journal of business excellence
4
International journal of electronic customer relationship management : IJECRM
4
International journal of production economics
4
Journal of business research : JBR
4
Journal of internet commerce
4
Journal of open innovation : technology, market, and complexity
4
Journal of strategic marketing
4
Problems and perspectives in management : PPM ; international research journal
4
Asia Pacific journal of marketing and logistics
3
Economic research
3
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ECONIS (ZBW)
24
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1
Absorptive capacity as enabler for service improvements : the role of customer satisfaction information usage
Birch-Jensen, Andrea
;
Gremyr, Ida
;
Halldórsson, Árni
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1651-1665
Persistent link: https://www.econbiz.de/10012694175
Saved in:
2
Exploring driver and user perspectives of service quality in sharing economy transport platforms
Amat-Lefort, Natalia
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1315-1333
Persistent link: https://www.econbiz.de/10014320290
Saved in:
3
Assessment of six alternative models of service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
34
(
2023
)
3
,
pp. 364-396
Persistent link: https://www.econbiz.de/10013550177
Saved in:
4
Assessing recommendation on a combination analysis of SERVPERF (or SERVQUAL) and IPA
Park, Sang-June
;
Yi, Youjae
- In:
Total quality management & business excellence
33
(
2022
)
15
,
pp. 1777-1798
Persistent link: https://www.econbiz.de/10013482814
Saved in:
5
How can a quantitative analysis of Kano's model be improved further for better understanding of customer needs?
Kirgizov, Ulugbek Abdumalikovich
;
Kwak, Choonjong
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1605-1624
Persistent link: https://www.econbiz.de/10013415859
Saved in:
6
The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry
Tarí, Juan José
;
Pereira-Moliner, Jorge
;
Molina …
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1656-1673
Persistent link: https://www.econbiz.de/10013415861
Saved in:
7
Regression approaches for Kano classification : an empirical analysis of the classification of quality attributes according to Kano
Reichenbach, Rebecca
;
Jutz, Günther
;
Eberl, Christoph
; …
- In:
Total quality management & business excellence
33
(
2022
)
8
,
pp. 884-906
Persistent link: https://www.econbiz.de/10013352629
Saved in:
8
The linkages between alternative models measuring service quality
Park, Sang-June
;
Yi, Youjae
;
Lee, Yeong-Ran
- In:
Total quality management & business excellence
33
(
2022
)
11
,
pp. 1264-1294
Persistent link: https://www.econbiz.de/10013352668
Saved in:
9
What determines patient loyalty in health services? : an analysis to assist service quality management
Oliveira, Lucas Ambrósio Bezerra de
;
Albuquerque, …
- In:
Total quality management & business excellence
33
(
2022
)
12
,
pp. 1403-1421
Persistent link: https://www.econbiz.de/10013352681
Saved in:
10
Use of customer satisfaction measurements to drive improvements
Birch-Jensen, A.
;
Gremyr, I.
;
Hallencreutz, Jacob
; …
- In:
Total quality management & business excellence
31
(
2020
)
5
,
pp. 569-582
Persistent link: https://www.econbiz.de/10012256633
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