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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"Service business"
~subject:"Beziehungsmarketing"
~subject:"Konsumentenverhalten"
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Beziehungsmarketing
Konsumentenverhalten
Dienstleistungsqualität
164
Service quality
164
Relationship marketing
125
Lieferantenmanagement
119
Supplier relationship management
119
Bundling strategy
113
Leistungsbündel
113
Dienstleistungssektor
110
Service industry
110
Customer satisfaction
95
Kundenzufriedenheit
95
Business services
74
Unternehmensdienstleistung
73
B-to-B-Marketing
71
Business-to-business marketing
71
Innovation
68
Consumer behaviour
65
Betriebliche Wertschöpfung
59
Value creation
59
Servitization
51
Innovation management
44
Innovationsmanagement
44
Customer integration
41
Kundenintegration
41
Services
41
Service-Dominant Logic
39
Service-dominant logic
39
Business model
37
Business network
37
Geschäftsmodell
37
Industrie
37
Manufacturing industries
37
Unternehmensnetzwerk
37
Dienstleistung
35
USA
32
United States
32
Customer value
29
Kundenwert
29
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Undetermined
126
Free
4
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Article
157
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Article in journal
157
Aufsatz in Zeitschrift
157
Conference paper
2
Konferenzbeitrag
2
Case study
1
Fallstudie
1
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English
157
Author
All
Le Nguyen Hau
4
Lee, Donhee
3
Pham Ngoc Thuy
3
Prior, Daniel D.
3
Arslanagic-Kalajdzic, Maja
2
Cadeaux, Jack
2
Casidy, Riza
2
Eggert, Andreas
2
Frow, Pennie
2
Haas, Alexander
2
Lee, Sang M.
2
Melero-Polo, Iguácel
2
Payne, Adrian
2
Rajala, Risto
2
Santos, Juliana Bonomi
2
Sharma, Arun
2
Song, Hua
2
To, W. M.
2
Ulaga, Wolfgang
2
Yagil, Dana
2
Yi, Youjae
2
Yu, Kangkang
2
Aa, Zanna van der
1
Aarikka-Stenroos, Leena
1
Abualqumboz, Moheeb
1
Afudo-Peregrina, Angel F.
1
Ahn, Jinwoo
1
Akter, Shahriar
1
Alan, Alev Kocak
1
Allwood, Jens
1
Ambroise, Laure
1
Anaya-Sánchez, Rafael
1
Andrews, Daniel
1
Ayala, Néstor Fabián
1
Baines, Tim
1
Bala, Pradip Kumar
1
Balaji, M. S.
1
Baldwin, James
1
Bali, Zsofia
1
Ballantyne, David
1
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Published in...
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Industrial marketing management : the international journal for industrial and high-tech firms
Service business
Journal of retailing and consumer services
343
International journal of hospitality management
274
The journal of services marketing
228
Journal of business research : JBR
221
The service industries journal
157
International journal of contemporary hospitality management
108
Journal of service research : JSR
108
Services marketing quarterly
107
Journal of hospitality marketing & management
103
Journal of service management
99
Journal of travel and tourism marketing
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
81
SpringerLink / Bücher
70
The international journal of bank marketing : IJBM
65
Cogent business & management
61
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
58
Journal of financial services marketing : JFSM
57
Tourism management : research, policies, practice
57
Managing service quality : MSQ ; an international journal
56
Journal of strategic marketing
52
Psychology & marketing
52
European journal of marketing : EJM
49
Journal of service research
49
Journal of the Academy of Marketing Science
49
Asia Pacific journal of marketing and logistics
48
International journal of quality and service sciences
44
International journal of services and operations management
42
Journal of air transport management
41
International journal of services, economics and management
40
The TQM journal : the international review of organizational improvement
40
Technological forecasting & social change : an international journal
39
Journal of marketing
37
Journal of retailing
37
International journal of electronic customer relationship management : IJECRM
36
International journal of business information systems : IJBIS
35
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
35
The journal of business & industrial marketing
35
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
34
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ECONIS (ZBW)
157
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1
Customer comfort during
service
robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
2
Towards becoming a
service
-dominant enterprise : an actor engagement perspective
Chou, Hsin-Hui
;
Huang, Chao-Chin
;
Tu, Pei-Yun
- In:
Service business
17
(
2023
)
2
,
pp. 607-632
Persistent link: https://www.econbiz.de/10014333845
Saved in:
3
Technology- or human-related
service
innovation? : enhancing customer satisfaction, delight, and loyalty in the hospitality industry
Tai, Yang-Fei
;
Wang, Yi-Chieh
;
Luo, Ching-Ching
- In:
Service business
15
(
2021
)
4
,
pp. 667-694
Persistent link: https://www.econbiz.de/10012794106
Saved in:
4
Exploring the antecedents of customers' willingness to use
service
robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
5
Knowledge intensive business
service
(KIBS) firms' use of visualization for customer participation and knowledge sharing during the
service
process
Clarke, Ann Højbjerg
;
Mortensen, Bo
;
Freytag, Per V.
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 32-43
Persistent link: https://www.econbiz.de/10014282225
Saved in:
6
Buffering B2B
service
failure : the role of customer engagement
Sands, Sean
;
Campbell, Colin L.
;
Ferraro, Carla
; …
- In:
Industrial marketing management : the international …
103
(
2022
),
pp. 47-60
Persistent link: https://www.econbiz.de/10013255667
Saved in:
7
Dual focus :
service
-product orientation to manage the change paradox following servitization strategy
Zighan, Saad
;
Abualqumboz, Moheeb
- In:
Service business
16
(
2022
)
1
,
pp. 29-55
Persistent link: https://www.econbiz.de/10013172548
Saved in:
8
The impact of customer characteristics on exploitation and exploration capabilities : an empirical study of outsourcing
service
companies
Kanani-Moghadam, Venus
;
Zarghami, Seyed Ashkan
- In:
Industrial marketing management : the international …
104
(
2022
),
pp. 340-351
Persistent link: https://www.econbiz.de/10013326861
Saved in:
9
Service
customization in turbulent environments :
service
business models and knowledge integration to create capability-based switching costs
Frank, Alejandro Germán
;
Mendes, Glauco H. de Souza
; …
- In:
Industrial marketing management : the international …
100
(
2022
),
pp. 1-18
Persistent link: https://www.econbiz.de/10013206396
Saved in:
10
A configurational approach to understanding relationship characteristics in differing levels of servitization
Kramer, Victoria
;
Krafft, Manfred
;
Storbacka, Kaj
- In:
Industrial marketing management : the international …
117
(
2024
),
pp. 42-65
Persistent link: https://www.econbiz.de/10014531452
Saved in:
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