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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Search: subject_exact:"Customer satisfaction"
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Customer satisfaction
241
Kundenzufriedenheit
241
Dienstleistungsqualität
147
Service quality
147
Beziehungsmarketing
88
Relationship marketing
88
Quality management
68
Qualitätsmanagement
68
Consumer behaviour
50
Konsumentenverhalten
50
Lieferantenmanagement
45
Supplier relationship management
45
service quality
34
customer satisfaction
28
B-to-B-Marketing
23
Business-to-business marketing
23
Taiwan
23
Arbeitszufriedenheit
22
Job satisfaction
22
Measurement
20
Messung
20
Product quality
19
Produktqualität
19
Higher education institution
13
Hochschule
13
Customer service
12
E-commerce
12
Electronic Commerce
12
Kundenservice
12
Dienstleistungssektor
11
Emotion
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Service industry
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Hospital
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Kano model
10
Krankenhaus
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Satisfaction
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USA
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higher education
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satisfaction
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Article
238
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242
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242
Conference paper
11
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English
242
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Dahlgaard, Jens Jörn
5
Yang, Ching-chow
4
Baković, Tomislav
3
Chen, Kuen-Suan
3
Dahlgaard-Park, Su Mi
3
Dužević, Ines
3
Dwivedi, Yogesh Kumar
3
Marimon, Frederic
3
Santouridis, Ilias
3
Agnihotri, Raj
2
Casadesús, Martí
2
Chang, Hsin Hsin
2
Chang, Tsang-Chuan
2
Cheng, Ching-Chan
2
Christodoulides, George
2
Dingus, Rebecca
2
He, Zhen
2
Hossain, Mohammad Alamgir
2
Hu, Michael Y.
2
Hyŏn, Chae-hun
2
Khan, M. Sajid
2
Krush, Michael T.
2
Kuo, Tsuang
2
Lin, Shu-ping
2
Löfgren, Martin
2
Mikulić, Josip
2
Mugion, Roberta Guglielmetti
2
Naumann, Earl
2
Pai, Fan-Yun
2
Pakdil, Fatma
2
Petnji Yaya, Luc Honore
2
Raharjo, Hendry
2
Shahin, Arash
2
Silveira, Amélia
2
Tontini, Gerson
2
Trivellas, Panagiotis
2
Wang, Kung-Jeng
2
Williams, Paul
2
Yang, Zhilin
2
Yeh, Tsu-Ming
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Industrial marketing management : the international journal for industrial and high-tech firms
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
301
The journal of services marketing
191
Journal of Services Marketing
184
The service industries journal
173
Tourism management : research, policies, practice
170
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
European Journal of Marketing
108
International Journal of Bank Marketing
106
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
Cogent business & management
103
Services marketing quarterly
101
Journal of air transport management
88
Journal of service research : JSR
88
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
International Journal of Contemporary Hospitality Management
79
Psychology & marketing
79
International journal of productivity and quality management : IJPQM
78
Journal of the Academy of Marketing Science
72
Journal of service management
70
Journal of strategic marketing
68
Total quality management & business excellence
67
The international journal of bank marketing : IJBM
66
International journal of quality and service sciences
64
SpringerLink / Bücher
64
International Journal of Quality & Reliability Management
63
International journal of services and operations management
63
The TQM Magazine
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
International journal of quality & reliability management
59
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ECONIS (ZBW)
242
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242
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1
Boosting app-based mobile financial services engagement in B2B subsistence marketplaces : the roles of marketing strategy and app design
Ferdous, Ahmed Shahriar
;
Akareem, Husain Salilul
; …
- In:
Industrial marketing management : the international …
119
(
2024
),
pp. 147-161
Persistent link: https://www.econbiz.de/10014555726
Saved in:
2
Incorporating direct customers' customer needs in a multi-dimensional B2B market segmentation approach
Tang, Yihui
;
Mantrala, Murali K.
- In:
Industrial marketing management : the international …
119
(
2024
),
pp. 252-263
Persistent link: https://www.econbiz.de/10014555812
Saved in:
3
Contract length and buyer satisfaction with the supplier in B2B partnerships : evidence from an experiment
Mukherjee, Sourjo
;
Musarra, Giuseppe
;
Banerjee, Sourindra
- In:
Industrial marketing management : the international …
112
(
2023
),
pp. 40-50
Persistent link: https://www.econbiz.de/10014334346
Saved in:
4
We are not on the same page : the effects of salesperson trust overestimation on customer satisfaction and relationship performance
Mangus, Stephanie M.
;
Jones, Eli
;
Folse, Judith Anne …
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 58-70
Persistent link: https://www.econbiz.de/10014282226
Saved in:
5
Unethical use of information access and analytics in B2B service organisations : the dark side of behavioural loyalty
Behera, Rajat Kumar
;
Bala, Pradip Kumar
- In:
Industrial marketing management : the international …
109
(
2023
),
pp. 14-31
Persistent link: https://www.econbiz.de/10014282238
Saved in:
6
Improving brand performance through environmental reputation : the roles of ethical behaviorand brand satisfaction
Opoku, Robert A.
;
Adomako, Samuel
;
Mai Dong Tran
- In:
Industrial marketing management : the international …
108
(
2023
),
pp. 165-177
Persistent link: https://www.econbiz.de/10014227550
Saved in:
7
Is it enough to be market-oriented? : how coopetition and industry experience affect the relationship between a market orientation and customer satisfaction performance
Crick, James M.
;
Karami, Masoud
;
Crick, Dave
- In:
Industrial marketing management : the international …
100
(
2022
),
pp. 62-75
Persistent link: https://www.econbiz.de/10013206397
Saved in:
8
What drives the implementation of customer success management? : antecedents of customer success management from suppliers' and customers' perspectives
Kleinaltenkamp, Michael
;
Prohl-Schwenke, Katharina
; …
- In:
Industrial marketing management : the international …
102
(
2022
),
pp. 338-350
Persistent link: https://www.econbiz.de/10013259095
Saved in:
9
CSR orientation and firm performance in the Middle Eastern and African B2B markets : the role of customer satisfaction and customer loyalty
Salam, Mohammad Asif
;
Jahed, Mohammed Abu
;
Palmer, Todd
- In:
Industrial marketing management : the international …
107
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014230629
Saved in:
10
Empathy and EGO-drive in the B2B salesforce : Impacts on job satisfaction
Treen, Emily
;
Yu, Yunzhijun
- In:
Industrial marketing management : the international …
106
(
2022
),
pp. 270-278
Persistent link: https://www.econbiz.de/10014226512
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