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~isPartOf:"Journal of retailing and consumer services"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Marketingmanagement
Beziehungsmarketing
13
Relationship marketing
13
Customer participation
11
Customer integration
9
Kundenintegration
9
Consumer behaviour
7
Konsumentenverhalten
7
Betriebliche Wertschöpfung
5
Customer satisfaction
5
Value creation
5
Dienstleistungsqualität
4
Service quality
4
Marketing management
3
Value co-creation
3
Beschwerdemanagement
2
Brand management
2
Complaint management
2
Customer service
2
Customer value
2
Innovation
2
Innovation management
2
Innovationsmanagement
2
Kundenservice
2
Kundenwert
2
Markenführung
2
Service failure
2
Social Web
2
Social web
2
Affective commitment
1
Appreciating digital affordances
1
Arbeitsverhalten
1
Basic needs satisfaction
1
Brand
1
Brand equity
1
Brand image
1
Brand love
1
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Chatbot
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Amenuvor, Fortune Edem
1
Anokhin, Sergey Alexander
1
Arpasri Sothonvit
1
Bagherzadeh, Ramin
1
Boateng, Henry
1
Bu, Yi
1
Carlson, Jamie
1
Dootson, Paula
1
Fu, Mingqiu
1
Guo, Honggui
1
Hong, EunPyo
1
Huang, Yu-Shan
1
Kampanat Siriyota
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Lee, Jeoung Yul
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Morgan, Todd
1
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1
Parkinson, Joy
1
Pensri Jaroenwanit
1
Rahman, Mohammad M.
1
Rawal, Monika
1
Saavedra Torres, Jose Luis
1
Su, Jiafu
1
Thaichon, Park
1
Voola, Ranjit
1
Wei, Shuqin
1
Wincent, Joakim
1
Wyllie, Jessica
1
Xiao, Yan
1
Yeo, Chankoo
1
Yi, Ho Taek
1
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Industry and innovation
Journal of retailing and consumer services
Journal of business research : JBR
7
The journal of services marketing
6
The service industries journal
4
Journal of service management
3
Journal of service research : JSR
3
Journal of service theory and practice
3
Service business
3
International journal of hospitality management
2
Journal of service research
2
Marketing letters : a journal of research in marketing
2
Tourism management : research, policies, practice
2
Asia Pacific business review
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Economies : open access journal
1
European management journal
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of bank marketing
1
International journal of business information systems : IJBIS
1
International journal of consumer studies
1
International journal of contemporary hospitality management
1
International journal of emerging markets
1
International journal of productivity and quality management : IJPQM
1
International journal of quality and service sciences
1
International journal of services, economics and management
1
Inventi impact: retailing & consumer services
1
Journal of business ethics : JOBE
1
Journal of business market management : JBM
1
Journal of economic development
1
Journal of global marketing
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of international marketing
1
Journal of marketing research
1
Journal of promotion management : innovations in planning and applied research
1
Journal of the Academy of Marketing Science
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
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ECONIS (ZBW)
8
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1
Examining the relationship between customer bonding,
customer
participation
, and customer satisfaction
Yi, Ho Taek
;
Yeo, Chankoo
;
Amenuvor, Fortune Edem
; …
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012648843
Saved in:
2
The effect of customer ethnocentrism and
customer
participation
on global brand attitude : the perspective of Chinese customer
Hong, EunPyo
;
Park, Jungkun
;
Pensri Jaroenwanit
; …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014240277
Saved in:
3
Chatbots and service failure : when does it lead to customer aggression
Huang, Yu-Shan
;
Dootson, Paula
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366333
Saved in:
4
Influencer marketing : homophily, customer value co-creation behaviour and purchase intention
Bu, Yi
;
Parkinson, Joy
;
Thaichon, Park
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013209657
Saved in:
5
Transformative value co-creation with older customers in e-services : exploring the influence of
customer
participation
on appreciation of digital affordances and well-being
Zhang, Yu
;
Su, Jiafu
;
Guo, Honggui
;
Lee, Jeoung Yul
; …
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013364473
Saved in:
6
The journey from
customer
participation
in service failure to co-creation in service recovery
Bagherzadeh, Ramin
;
Rawal, Monika
;
Wei, Shuqin
; …
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012238366
Saved in:
7
Enhancing brand relationship performance through
customer
participation
and value creation in social media brand communities
Carlson, Jamie
;
Wyllie, Jessica
;
Rahman, Mohammad M.
; …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 333-341
Persistent link: https://www.econbiz.de/10012114174
Saved in:
8
Influence of market orientation on performance : the moderating roles of
customer
participation
breadth and depth in new product development
Morgan, Todd
;
Anokhin, Sergey Alexander
;
Wincent, Joakim
- In:
Industry and innovation
26
(
2019
)
9
,
pp. 1103-1120
Persistent link: https://www.econbiz.de/10012266245
Saved in:
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