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~isPartOf:"Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group"
~subject:"Customer satisfaction"
~subject:"E-business"
~subject:"Einzelhandel"
~subject:"Online-Marketing"
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Customer satisfaction
E-business
Einzelhandel
Online-Marketing
Consumer behaviour
218
Konsumentenverhalten
218
Social Web
76
Social web
76
Online retailing
75
Online-Handel
75
Internet marketing
49
Beziehungsmarketing
35
Relationship marketing
35
E-commerce
30
Electronic Commerce
30
Viral marketing
29
Virales Marketing
29
Confidence
24
Innovation adoption
24
Innovationsakzeptanz
24
Vertrauen
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Website
24
Experiment
23
Dienstleistungsqualität
20
Service quality
20
Kundenzufriedenheit
19
Emotion
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Social network
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Soziales Netzwerk
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Brand management
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Markenführung
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Personalization
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Data protection
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Datenschutz
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Personalisierung
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Hua, Zhongsheng
2
Krasonikolakis, Ioannis
2
Li, Dahui
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Warkentin, Merrill
2
Wu, Ji
2
Wu, Yi
2
Yu, Jie
2
Zheng, Chundong
2
Ahn, Tony
1
Akrout, Houcine
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Alonso-Almeida, María del Mar
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Ba, Sulin
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Balaji, M. S.
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1
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1
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1
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
Journal of retailing and consumer services
821
Journal of business research : JBR
425
International journal of hospitality management
229
Journal of retailing
161
International journal of retail & distribution management
136
The international review of retail, distribution and consumer research
136
International journal of internet marketing and advertising : IJIMA
133
Cogent business & management
120
The journal of services marketing
118
International journal of electronic marketing and retailing : IJEMR
109
Journal of hospitality marketing & management
108
Journal of travel and tourism marketing
105
International journal of contemporary hospitality management
102
Psychology & marketing
98
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
94
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
93
International journal of retail and distribution management
85
Journal of marketing communications
84
Asia Pacific journal of marketing and logistics
83
Tourism management : research, policies, practice
83
International journal of advertising : the review of marketing communications
76
Journal of internet commerce
75
Marketing intelligence & planning
73
The journal of product & brand management
73
European journal of marketing : EJM
72
Journal of promotion management : innovations in planning and applied research
69
The service industries journal
69
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
68
Journal of strategic marketing
66
Journal of the Academy of Marketing Science
66
Services marketing quarterly
66
International journal of consumer studies
64
Journal of marketing
63
Management science : journal of the Institute for Operations Research and the Management Sciences
63
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
61
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
58
The journal of brand management : an international journal
54
Electronic commerce research
52
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
52
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ECONIS (ZBW)
73
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1
Effect of linguistic disfluency on consumer satisfaction : evidence from an online knowledge payment platform
Zhang, Jin
;
Li, Xinrui
;
Zhang, Jilong
;
Wang, Liye
- In:
Information & management : the internat. journal of …
60
(
2023
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10013534499
Saved in:
2
Do women and men click differently? : mobile devices mitigate gender differences in online dating
Fink, Lior
;
Ilany-Tzur, Naama
;
Yam, Hadar
;
Sokhina, Svetlana
- In:
Information & management : the internat. journal of …
60
(
2023
)
2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10014303269
Saved in:
3
Do virtual goods entice more online donations? : perspectives of mental imagery and project appeal
Zheng, Chundong
;
Cao, Yanan
;
Wu, Yi
;
Yu, Jie
- In:
Information & management : the internat. journal of …
60
(
2023
)
2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10014303333
Saved in:
4
Behind the scenes : the role of writing guideline design in online charitable crowdfunding market
Zhang, Xiaorong
;
Huang, Hailiang
;
Xiao, Shengsheng
- In:
Information & management : the internat. journal of …
60
(
2023
)
7
,
pp. 1-20
Persistent link: https://www.econbiz.de/10014434720
Saved in:
5
The effects of social media posts' characteristics on customer engagement : evidence from WeChat
Xu, Yue
;
Chen, Weiping
;
Ow, Terence T.
- In:
Information & management : the internat. journal of …
60
(
2023
)
7
,
pp. 1-19
Persistent link: https://www.econbiz.de/10014434728
Saved in:
6
Unraveling the behavioral influence of social media on phishing susceptibility : a Personality-Habit-Information Processing model
Frauenstein, Edwin Donald
;
Flowerday, Stephen
;
Mishi, Syden
- In:
Information & management : the internat. journal of …
60
(
2023
)
7
,
pp. 1-28
Persistent link: https://www.econbiz.de/10014434741
Saved in:
7
The "holiday effect" in consumer satisfaction : evidence from review ratings
Deng, Lingfei
;
Ye, Qiang
;
Xu, DaPeng
;
Sun, Fangfang
- In:
Information & management : the internat. journal of …
60
(
2023
)
7
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014434743
Saved in:
8
Beyond a bunch of reviews : the quality and quantity of electronic word-of-mouth
Hung, Shiu-Wan
;
Chang, Che-Wei
;
Chen, Ssu-Yu
- In:
Information & management : the internat. journal of …
60
(
2023
)
3
,
pp. 1-12
Persistent link: https://www.econbiz.de/10014305753
Saved in:
9
Emotion-regulatory chatbots for enhancing consumer servicing : an interpersonal emotion management approach
Luo, Bei
;
Lau, Raymond Yiu Keung
;
Li, Chunping
- In:
Information & management : the internat. journal of …
60
(
2023
)
5
,
pp. 1-17
Persistent link: https://www.econbiz.de/10014466169
Saved in:
10
Design shopping as an experience : exploring the effect of the live-streaming shopping characteristics on consumers' participation intention and memorable experience
Gu, Yu
;
Cheng, Xusen
;
Shen, Jia
- In:
Information & management : the internat. journal of …
60
(
2023
)
5
,
pp. 1-14
Persistent link: https://www.econbiz.de/10014466174
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