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~isPartOf:"Information systems and e-business management : ISeB"
~isPartOf:"International journal of electronic marketing and retailing : IJEMR"
~subject:"Dienstleistungsqualität"
~type_genre:"Article in journal"
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Dienstleistungsqualität
Electronic Commerce
192
E-commerce
191
Online retailing
69
Online-Handel
69
Consumer behaviour
65
Konsumentenverhalten
65
Internet marketing
39
Online-Marketing
39
Customer satisfaction
25
Einzelhandel
25
Kundenzufriedenheit
25
Retail trade
25
Beziehungsmarketing
24
Confidence
24
Relationship marketing
24
Vertrauen
24
Social Web
22
Social web
22
e-commerce
20
Website
18
Internet
17
Service quality
17
Lieferkette
14
Supply chain
14
consumer behaviour
11
Data Mining
10
Data mining
10
Information system
10
Lieferantenmanagement
10
Supplier relationship management
10
Viral marketing
10
Virales Marketing
10
online shopping
10
Digitale Dienste
9
Distribution channel
9
India
9
Indien
9
Informationssystem
9
Management information system
9
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Undetermined
10
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Article
17
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Article in journal
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17
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English
17
Author
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Acharyulu, G. V. R. K.
1
Anh Chi Phan
1
Assimakopoulos, Costas
1
Bateman, Patrick J.
1
Becker, Jörg
1
Beverungen, Daniel F.
1
Chang, Kuo-Chien
1
Di Fatta, Davide
1
Freitas, André Luís Policani
1
Gudergan, Siegfried
1
Ha Thu Nguyen
1
Jiménez, Fernando R.
1
Kamble, Aakash
1
Ke, Dan
1
Keillor, Bruce D.
1
Kim, Donghui
1
Kiran, Ravi
1
Knackstedt, Ralf
1
Lings, Ian
1
Mahdzan, Nurul Shahnaz
1
Mason, Michela Cesarina
1
Moghadam, Farzaneh Ghorbani
1
Mohd-Any, Amrul Asraf
1
Moretti, Andrea
1
Muthukrishnan, Priyadharshini
1
Oh, Jungsuk
1
Papaioannou, Eugenia
1
Park, Sangwook
1
Phuong Hien Nguyen
1
Ramachandran, Baskaran
1
Ranjan, Priyadarshi
1
Saghih, Amir Mohammad Fakoor
1
Sah, Ash N.
1
Sakthivel, V.
1
Santos, Ana Carla de Souza Gomes dos
1
Sarmaniotis, Christos
1
Shin, Nina
1
Srihari, K.
1
Tandon, Urvashi
1
Tu, Yanbin
1
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Published in...
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Information systems and e-business management : ISeB
International journal of electronic marketing and retailing : IJEMR
Journal of retailing and consumer services
25
Journal of internet commerce
17
The service industries journal
13
International journal of hospitality management
11
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
International journal of electronic customer relationship management : IJECRM
9
International journal of business information systems : IJBIS
8
International journal of e-business research : an official publication of the Information Resources Management Association
8
International journal of production economics
8
Journal of travel and tourism marketing
8
Electronic commerce research and applications
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
International journal of retail and distribution management
7
Cogent business & management
6
International journal of quality & reliability management
6
Journal of electronic commerce research : JECR
6
Journal of service research : JSR
6
The journal of services marketing
6
International journal of quality and service sciences
5
International journal of services, economics and management
5
Journal of Contemporary Issues in Business and Government
5
Service business
5
The TQM journal : the international review of organizational improvement
5
Asia Pacific journal of marketing and logistics
4
Electronic commerce research
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of business excellence : IJBEX
4
International journal of electronic business
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of retail & distribution management
4
International journal of services and operations management
4
International journal of services and operations management : IJSOM
4
International journal of services technology and management : IJSTM
4
Journal of business research : JBR
4
Journal of hospitality marketing & management
4
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
4
Journal of strategic marketing
4
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ECONIS (ZBW)
17
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1
Electronic service recovery strategies and satisfaction with electronic service recovery : moderating role of value co-creation
Moghadam, Farzaneh Ghorbani
;
Saghih, Amir Mohammad Fakoor
- In:
International journal of electronic marketing and …
14
(
2023
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10014309993
Saved in:
2
How e-service quality influence post-purchase behaviour : the mediating role of perceived value and the moderating of perceived risk
Ha Thu Nguyen
;
Anh Chi Phan
;
Phuong Hien Nguyen
- In:
International journal of electronic marketing and …
14
(
2023
)
3
,
pp. 257-274
Persistent link: https://www.econbiz.de/10014310029
Saved in:
3
The effect of country of origin on the perceived quality of e-services
Zhang, Zhuofan
;
Jiménez, Fernando R.
;
Yang, Shuang
- In:
International journal of electronic marketing and …
13
(
2022
)
4
,
pp. 411-424
Persistent link: https://www.econbiz.de/10014309988
Saved in:
4
An exploration of online marketplace quality dimension and relationship with purchase intention : the mediating roles of trust and e-WOM
Ranjan, Priyadarshi
;
Acharyulu, G. V. R. K.
- In:
International journal of electronic marketing and …
13
(
2022
)
4
,
pp. 490-512
Persistent link: https://www.econbiz.de/10014309992
Saved in:
5
Who will stay with the brand after posting non-5/5 rating of purchase? : an empirical study of online consumer repurchase behavior
Ke, Dan
;
Zhang, Heci
;
Yu, Ning
;
Tu, Yanbin
- In:
Information systems and e-business management : ISeB
19
(
2021
)
2
,
pp. 405-437
Persistent link: https://www.econbiz.de/10012616912
Saved in:
6
Technical analysis on security realization in web services for e-business management
Muthukrishnan, Priyadharshini
;
Sakthivel, V.
; …
- In:
Information systems and e-business management : ISeB
18
(
2020
)
3
,
pp. 427-438
Persistent link: https://www.econbiz.de/10012416438
Saved in:
7
Using a multicriteria approach to identify factors that influence e-tailing service quality
Freitas, André Luís Policani
;
Santos, Ana Carla de …
- In:
International journal of electronic marketing and …
10
(
2019
)
1
,
pp. 1-25
Persistent link: https://www.econbiz.de/10012036978
Saved in:
8
Customer satisfaction, loyalty and switching intent in retail service settings
Kamble, Aakash
;
Walvekar, Shubhangi
- In:
International journal of electronic marketing and …
10
(
2019
)
4
,
pp. 389-405
Persistent link: https://www.econbiz.de/10012168816
Saved in:
9
Service quality of online transactions : the PayPal case
Assimakopoulos, Costas
;
Papaioannou, Eugenia
; …
- In:
International journal of electronic marketing and …
9
(
2018
)
4
,
pp. 378-397
Persistent link: https://www.econbiz.de/10011975074
Saved in:
10
The moderation effects of mobile technology advancement and system barrier on m-commerce channel preference behavior
Shin, Nina
;
Kim, Donghui
;
Park, Sangwook
;
Oh, Jungsuk
- In:
Information systems and e-business management : ISeB
16
(
2018
)
1
,
pp. 125-154
Persistent link: https://www.econbiz.de/10011849781
Saved in:
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