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~isPartOf:"International journal of business information systems : IJBIS"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Research"
~subject:"Beziehungsmarketing"
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Search: subject:"Communication"
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Beziehungsmarketing
Informationstechnik
118
Information technology
116
Mobile communications
111
Mobilkommunikation
111
Consumer behaviour
99
Konsumentenverhalten
99
Kommunikation
79
Communication
50
Relationship marketing
44
Öffentlichkeitsarbeit
40
Customer satisfaction
39
Innovation adoption
39
Innovationsakzeptanz
39
Kundenzufriedenheit
39
Mobile Business
37
Mobile business
37
Public relations
36
Deutschland
35
Social Web
34
Social web
34
Dienstleistungsqualität
31
Germany
31
Service quality
31
Mobile phone
29
Mobiltelefon
29
Unternehmen
28
Betriebliches Informationssystem
27
Business intelligence system
27
Internal communication
26
Interne Kommunikation
26
Einzelhandel
24
Innovation diffusion
24
Innovationsdiffusion
24
Mobile application
24
Retail trade
24
information technology
24
Mobile Anwendung
23
Internet marketing
20
KMU
20
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Undetermined
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39
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5
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39
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39
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3
Collection of articles of several authors
2
Hochschulschrift
2
Sammelwerk
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Case study
1
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English
41
German
4
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Bilgihan, Anil
2
Rahul, T.
2
Aboagye, Michael Osei
1
Amendola, Carlo
1
Ammari, Nedra Bahri
1
Antwi, Collins Opoku
1
Apel, Juliane
1
Azamela, John Coffie
1
Azemi, Yllka
1
Baier, Daniel
1
Bataoui, Soffien
1
Baul, Utpal
1
Bicho, Marta
1
Bigné Alcañiz, J. Enrique
1
Boch, Emmanuelle
1
Bougoure, Ursula Sigrid
1
Butcher, Ken
1
Calabrese, Mario
1
Cankat, Ece
1
Caputo, Francesco
1
Carlson, Jamie
1
Casidy, Riza
1
Chan, Haksin
1
Chan, Hing Kai
1
Chen, Tiao
1
Cho, Youngju
1
Chomvilailuk, Rojanasak
1
Chuah, Stephanie Hui-wen
1
De Villiers, Rouxelle
1
Deepika
1
Dirsehan, Taşkın
1
Ebrahimi, Leili
1
Fabrizio, D’Ascenzo
1
Fan, Chong-jun
1
Fazal-e-Hasan, Syed
1
Ganesh, Srikanth
1
Ganster, Lena
1
Harun, Ahasan
1
Hobson, Ana
1
Hoffmann, Edgar
1
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Springer Fachmedien Wiesbaden
4
ICORIA <17., 2018, Valencia>
1
Interdisziplinäre Tagung des Forschungsnetzwerkes Europäische Kulturen in der Wirtschaftskommunikation <17., 2017, Frankfurt am Main>
1
Internationale und Interdisziplinäre Jahrestagung des Forschungsnetzwerks Europäische Kulturen in der Wirtschaftskommunikation <19., 2019, Wien>
1
Technische Universität Chemnitz
1
Published in...
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International journal of business information systems : IJBIS
Journal of retailing and consumer services
Research
Journal of business research : JBR
23
SpringerLink / Bücher
17
Industrial marketing management : the international journal for industrial and high-tech firms
14
The journal of business & industrial marketing
13
International journal of electronic customer relationship management : IJECRM
12
The journal of services marketing
12
Business process management journal
10
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
10
Cogent business & management
9
Gabler Edition Wissenschaft
9
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
9
Telecommunications policy : the international journal of digital economy, data sciences and new media
9
European journal of marketing : EJM
8
Journal of marketing communications
8
Corporate communications : an international journal
7
International journal of hospitality management
7
International journal of technology marketing : IJTMkt
7
Journal of communication management : an international journal
7
Journal of service management
7
Journal of service research : JSR
7
Tourism management : research, policies, practice
7
Asia Pacific journal of marketing and logistics
6
International journal of contemporary hospitality management
6
Journal of global information management : an official publication of the Information Resources Management Association
6
Journal of strategic marketing
6
Journal of travel and tourism marketing
6
Marketing intelligence & planning
6
Mobile Kommunikation : Wertschöpfung, Technologien, neue Dienste
6
Springer eBook Collection / Business and Economics
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
International journal of business communication : IJBC ; a publication of the Association of Business Communication
5
International journal of business innovation and research
5
International journal of electronic marketing and retailing : IJEMR
5
International journal of internet marketing and advertising : IJIMA
5
International journal of services, economics and management
5
Journal of financial services marketing : JFSM
5
Journal of marketing research : JMR
5
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ECONIS (ZBW)
44
Showing
1
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10
of
44
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date (newest first)
date (oldest first)
1
Examining the impact of service robot
communication
styles on customer intimacy following service failure
Park, Junsung
;
Yoo, Joon Woo
;
Cho, Youngju
;
Park, Heejun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014372639
Saved in:
2
How frontline employees'
communication
styles affect consumers' willingness to interact : the boundary condition of emotional ability similarity
Yao, Qi
;
Kuai, Ling
;
Wang, Cheng Lu
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013366403
Saved in:
3
Do airport staff helpfulness and
communication
generate behavioral loyalty in transfer passengers? : a conditional mediation analysis
Antwi, Collins Opoku
;
Fan, Chong-jun
;
Nataliia, …
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012238323
Saved in:
4
Do myriad e-channels always create value for customers? : a dynamic analysis of the perceived value of a digital information product during the usage phase
Mencarelli, Rémi
;
Rivière, Arnaud
;
Lombart, Cindy
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012665834
Saved in:
5
Managing loyalty program communications in the digital era : does culture matter?
Yang, Morgan X.
;
Zeng, Kevin J.
;
Chan, Haksin
;
Yu, Irina Y.
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012502701
Saved in:
6
Mobilität - Wirtschaft - Kommunikation : wie die Mobilität von Unternehmen, Personen, Kapital, Waren und Dienstleistungen die Kommunikation verändert
Matrisciano, Sara
(
ed.
);
Hoffmann, Edgar
(
ed.
); …
-
Internationale und Interdisziplinäre Jahrestagung des …
-
2021
Persistent link: https://www.econbiz.de/10012304140
Saved in:
7
Exploring customer concerns on service quality under the COVID-19 crisis : a social media analytics study from the retail industry
Li, Xinwei
;
Xu, Mao
;
Zeng, Wenjuan
;
Tse, Ying Kei
; …
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014239860
Saved in:
8
Antecedents of mobile payment loyalty : an extended perspective of perceived value and information system success model
Zhong, Junying
;
Chen, Tiao
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014252740
Saved in:
9
Would you try it again? : dual effects of customer mindfulness on service recovery
Martinez, Luisa M.
;
Pacheco, Natália Araújo
;
Ramos, …
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014364668
Saved in:
10
The role of socially rich photos in generating favorable donation behavior on charity websites
Bataoui, Soffien
;
Boch, Emmanuelle
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014364672
Saved in:
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