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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Service business"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Self-service"
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Selbstbedienung
22
Self-service
22
Consumer behaviour
14
Konsumentenverhalten
14
Dienstleistungsqualität
11
Service quality
11
Customer satisfaction
10
Kundenzufriedenheit
10
Self-service technology
7
Innovation adoption
6
Innovationsakzeptanz
6
Beschwerdemanagement
4
Complaint management
4
Hotel industry
3
Hotellerie
3
Beziehungsmarketing
2
Customer value
2
Einzelhandel
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Gastronomie
2
Holiday behaviour
2
Kundenwert
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Online retailing
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Online-Handel
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Relationship marketing
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Restaurant industry
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Retail trade
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Satisfaction
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Self-service technologies (SSTs)
2
USA
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United States
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Urlaubsverhalten
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Anthropomorphism
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Artificial conversational entities
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Betriebliche Wertschöpfung
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Chatbots
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China
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Comparison
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Consumer innovativeness (CI)
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Aufsatz in Zeitschrift
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Collier, Joel E.
2
Kaushik, Arun Kumar
2
Rahman, Zillur
2
Baloglu, Seyhmus
1
Barnes, Donald C.
1
Bloemer, Johanna M.
1
Cho, Wonae
1
Cranage, David A.
1
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1
Farquhar, Jillian Dawes
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Fernandes, Teresa
1
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1
Gottlieb, Udo
1
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Hjort, Klas
1
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Hu, Paul Jen-Hwa
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Hua, Nan
1
Jang, Soocheong
1
Jeon, Hyeon Mo
1
Jeong, Miyoung
1
Jin, Hyun Seung
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Kim, Heewon
1
Kim, Hyun Young
1
Kim, Miyoung
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Kokkinou, Alinda
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Leeflang, Peter
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Riel, Allard C. R. van
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1
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International journal of contemporary hospitality management
Journal of business research : JBR
Service business
The journal of services marketing
15
Journal of retailing and consumer services
14
The service industries journal
14
International journal of hospitality management
10
Services marketing quarterly
10
Journal of hospitality marketing & management
8
Journal of service management
8
Journal of service research : JSR
7
Managing service quality : MSQ ; an international journal
7
Journal of travel and tourism marketing
5
The international review of retail, distribution and consumer research
5
International journal of services and operations management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of retailing
4
Psychology & marketing
4
Betriebs-Berater : BB
3
Economie et statistique
3
HMD : Praxis der Wirtschaftsinformatik
3
History of retailing and consumption
3
Information systems management
3
Journal of air transport management
3
Journal of decision systems
3
Management science : journal of the Institute for Operations Research and the Management Sciences
3
Technological forecasting & social change : an international journal
3
Business history
2
Cogent business & management
2
European journal of marketing : EJM
2
European retail research
2
Food marketing
2
Harvard-Business-Manager : das Wissen der Besten
2
Human systems management : HSM
2
Information systems and e-business management : ISeB
2
Information systems research : ISR
2
International journal of business information systems : IJBIS
2
International journal of quality and service sciences
2
International journal of retail & distribution management
2
International journal of retail and distribution management
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ECONIS (ZBW)
22
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1
Wanted! : investigating how elements from the personal usage context affect Gen Z consumers' value-in-use experience and engagement with mobile service
Zou, Yi
;
Riel, Allard C. R. van
;
Streukens, Sandra
; …
- In:
Journal of business research : JBR
160
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014299325
Saved in:
2
Does social class matter in recovering self-service technology failures?
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1135-1153
Persistent link: https://www.econbiz.de/10013164531
Saved in:
3
Self-construals as the locus of paradoxical consumer empowerment in self-service retail technology environments
Schweitzer, Virginie
;
Simon, Françoise
- In:
Journal of business research : JBR
126
(
2021
),
pp. 291-306
Persistent link: https://www.econbiz.de/10012494254
Saved in:
4
Customer service chatbots : anthromorphism and adoption
Sheehan, Ben
;
Jin, Hyun Seung
;
Gottlieb, Udo
- In:
Journal of business research : JBR
115
(
2020
),
pp. 14-24
Persistent link: https://www.econbiz.de/10012270802
Saved in:
5
Explicating the resource integration process during self-service socialisation : conceptual framework and research propositions
Van Tonder, Estelle
;
Saunders, Stephen Graham
; …
- In:
Journal of business research : JBR
121
(
2020
),
pp. 516-523
Persistent link: https://www.econbiz.de/10012417373
Saved in:
6
Customers' acceptance intention of self-service technology of restaurant industry : expanding UTAUT with perceived risk and innovativeness
Jeon, Hyeon Mo
;
Sung, Hye Jin
;
Kim, Hyun Young
- In:
Service business
14
(
2020
)
4
,
pp. 533-551
Persistent link: https://www.econbiz.de/10012417970
Saved in:
7
What's in the parcel locker? : exploring customer value in e-commerce last mile delivery
Vakulenko, Yulia
;
Hellström, Daniel
;
Hjort, Klas
- In:
Journal of business research : JBR
88
(
2018
),
pp. 421-427
Persistent link: https://www.econbiz.de/10011869863
Saved in:
8
The effect of self-checkout quality on customer satisfaction and repatronage in a retail context
Fernandes, Teresa
;
Pedroso, Rui
- In:
Service business
11
(
2017
)
1
,
pp. 69-92
Persistent link: https://www.econbiz.de/10011722450
Saved in:
9
An empirical investigation of tourist’s choice of service delivery options : SSTs vs service employees
Kaushik, Arun Kumar
;
Rahman, Zillur
- In:
International journal of contemporary hospitality management
29
(
2017
)
7
,
pp. 1892-1913
Persistent link: https://www.econbiz.de/10011777026
Saved in:
10
The role of other customers during self-service technology failure
Yi, Youjae
;
Kim, Seo Young
- In:
Service business
11
(
2017
)
4
,
pp. 695-715
Persistent link: https://www.econbiz.de/10011914936
Saved in:
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