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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~isPartOf:"SpringerLink / Bücher"
~subject:"Dienstleistungsqualität"
~subject:"Kundenwert"
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Dienstleistungsqualität
Kundenwert
Customer integration
70
Kundenintegration
70
Beziehungsmarketing
29
Relationship marketing
29
Betriebliche Wertschöpfung
19
Innovation management
19
Innovationsmanagement
19
Value creation
19
Kundenorientierung
17
Produktentwicklung
15
Deutschland
11
Dienstleistung
11
New product development
11
Germany
10
Innovation
10
Service-Dominant Logic
10
Service-dominant logic
10
Social Web
9
Social web
9
Consumer behaviour
8
Customer value
8
Konsumentenverhalten
8
Services
7
Value co-creation
7
Brand management
6
Dienstleistungsinnovation
6
Dienstleistungsmarketing
6
Kundenmanagement
6
Markenführung
6
Service innovation
6
Service quality
6
Services marketing
6
Dienstleistungsmanagement
5
Gastgewerbe
5
Hospitality industry
5
Service management
5
Theorie
5
Theory
5
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11
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1
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12
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12
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English
13
Author
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Alasker, Thamir Hamad
1
Alves, Helena
1
Aziz, Mariam Ashraf
1
Balaji, M. S.
1
Carvalho, Pedro Miguel Fonseca Moreira de
1
Chen, Sandy C.
1
Chen, Yee-Chen
1
Dalli, Daniele
1
Elsotouhy, Mohamed
1
Galvagno, Marco
1
Ghonim, Mohamed A.
1
Grönroos, Christian
1
Gu, Huimin
1
Gummerus, Johanna
1
Hampson, Daniel P.
1
Han, Tien-Cheng
1
Hsiao, Chan
1
Jiang, Yangyang
1
Johnson, Abbie-Gayle
1
Khashan, Mohamed A.
1
Kwan, Ho Yan
1
Kwon, Wooseok
1
Lee, Yi-Hsuan
1
Ma, Shuang
1
Neuhofer, Barbara
1
Raab, Carola
1
Siu, Noel Yee-Man
1
Tanford, Sarah
1
Teng, Hsiu-Yu
1
Thallmaier, Stefan R.
1
Tsaur, Sheng-Hshiung
1
Tu, Jin-Hua
1
Wang, Yonggui
1
Zhang, Tracy Junfeng
1
Zhang, Xiya
1
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International journal of contemporary hospitality management
Managing service quality : MSQ ; an international journal
SpringerLink / Bücher
Journal of business research : JBR
36
Journal of retailing and consumer services
27
Industrial marketing management : the international journal for industrial and high-tech firms
20
Journal of service management
19
The journal of services marketing
16
International journal of hospitality management
15
The service industries journal
15
Service business
13
The journal of business & industrial marketing
9
Journal of service research
8
Journal of the Academy of Marketing Science
8
Technological forecasting & social change : an international journal
8
Tourism management : research, policies, practice
8
Journal of service research : JSR
7
Public management review
7
Services marketing quarterly
7
European journal of marketing
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Cogent business & management
5
European journal of marketing : EJM
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of service theory and practice : JSTP
5
Marketing intelligence & planning
5
Marketing theory
5
AMS review : official publication of the Academy of Marketing Science
4
Interaktive Wertschöpfung durch Dienstleistungen : strategische Ausrichtung von Kundeninteraktionen, Geschäftsmodellen und sozialen Netzwerken
4
International journal of quality and service sciences
4
International journal of services and operations management
4
Australasian marketing journal
3
European Sport management quarterly : ESMQ
3
International journal of bank marketing
3
International journal of consumer studies
3
International journal of retail & distribution management
3
Journal of global marketing
3
Journal of health organization and management
3
Journal of hospitality marketing & management
3
Journal of marketing management : MM
3
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
3
Journal of service theory and practice
3
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ECONIS (ZBW)
13
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1
Mediating customer engagement in the relationship between fast-food restaurants' innovativeness and brand evangelism during COVID-19 : evidence from emergent markets
Khashan, Mohamed A.
;
Elsotouhy, Mohamed
;
Aziz, Mariam Ashraf
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1353-1374
Persistent link: https://www.econbiz.de/10014483845
Saved in:
2
Can perceived coolness enhance memorable customer experience? : the role of customer engagement
Tsaur, Sheng-Hshiung
;
Teng, Hsiu-Yu
;
Han, Tien-Cheng
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4468-4485
Persistent link: https://www.econbiz.de/10014430129
Saved in:
3
A co-created value scale for the hospitality service : applying a text mining approach
Kwon, Wooseok
- In:
International journal of contemporary hospitality management
35
(
2023
)
7
,
pp. 2352-2373
Persistent link: https://www.econbiz.de/10014314776
Saved in:
4
Customer value co-creation in the hospitality and tourism industry : a systematic literature review
Carvalho, Pedro Miguel Fonseca Moreira de
;
Alves, Helena
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 250-273
Persistent link: https://www.econbiz.de/10013546045
Saved in:
5
Reference effects and customer engagement in a museum visit
Siu, Noel Yee-Man
;
Zhang, Tracy Junfeng
;
Kwan, Ho Yan
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 482-508
Persistent link: https://www.econbiz.de/10013164473
Saved in:
6
Robots at your service : value facilitation and value co-creation in restaurants
Zhang, Xiya
;
Balaji, M. S.
;
Jiang, Yangyang
- In:
International journal of contemporary hospitality management
34
(
2022
)
5
,
pp. 2004-2025
Persistent link: https://www.econbiz.de/10013412133
Saved in:
7
Linking positive psychological capital with customer value co-creation
Lee, Yi-Hsuan
;
Hsiao, Chan
;
Chen, Yee-Chen
- In:
International journal of contemporary hospitality management
29
(
2017
)
4
,
pp. 1235-1255
Persistent link: https://www.econbiz.de/10011708025
Saved in:
8
Airbnb - an exploration of value co-creation experiences in Jamaica
Johnson, Abbie-Gayle
;
Neuhofer, Barbara
- In:
International journal of contemporary hospitality management
29
(
2017
)
9
,
pp. 2361-2376
Persistent link: https://www.econbiz.de/10011761813
Saved in:
9
Opportunities and challenges of value co-creation : the role of customer involvement in hotel service development
Ma, Shuang
;
Gu, Huimin
;
Wang, Yonggui
;
Hampson, Daniel P.
- In:
International journal of contemporary hospitality management
29
(
2017
)
12
,
pp. 3023-3043
Persistent link: https://www.econbiz.de/10011804911
Saved in:
10
Segmenting customers by participation : an innovative path to service excellence
Chen, Sandy C.
;
Raab, Carola
;
Tanford, Sarah
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1468-1485
Persistent link: https://www.econbiz.de/10011732155
Saved in:
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