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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"SpringerLink / Bücher"
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Search: subject:"Kundenorientierung"
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Subject
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Beziehungsmarketing
376
Relationship marketing
376
Kundenmanagement
141
Consumer behaviour
113
Konsumentenverhalten
113
Deutschland
112
Germany
112
Kundenorientierung
104
Kundenzufriedenheit
75
Customer satisfaction
74
Dienstleistungsqualität
57
Service quality
57
Kundenbindung
51
Theorie
51
Theory
51
Brand management
48
Markenführung
48
Hotel industry
42
Hotellerie
42
Beziehungsmanagement
40
Kundenintegration
36
Customer integration
35
Unternehmen
35
Kundenwert
29
Marketing
28
Marketing management
28
Marketingmanagement
28
Lieferantenmanagement
26
Supplier relationship management
26
Brand image
25
Customer service
25
Kundenservice
25
Markenimage
25
Customer value
24
Beschwerdemanagement
23
Complaint management
22
Social Web
22
Social web
22
Dienstleistung
21
Electronic Commerce
21
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Book / Working Paper
375
Article
120
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120
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120
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80
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33
Ratgeber
4
Collection of articles of several authors
3
Lehrbuch
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Sammelwerk
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Fallstudiensammlung
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Language
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German
300
English
195
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Han, Heesup
5
Bruhn, Manfred
4
Fink, Klaus-J.
4
Hadwich, Karsten
4
Evanschitzky, Heiner
3
Foscht, Thomas
3
Kumar, V.
3
Pompe, Hans-Georg
3
Stauss, Bernd
3
Swoboda, Bernhard
3
Alnawas, Ibrahim
2
Belz, Christian
2
Bilgihan, Anil
2
Dangelmaier, Wilhelm
2
Dannenberg, Holger
2
Ematinger, Reinhard
2
Fischer, Claudia
2
Gebhardt-Seele, Stephan
2
Goldmann, Andreas
2
Gursoy, Dogan
2
Helmke, Stefan
2
Huang, Songshan
2
Hwang, Jinsoo
2
Hyun, Sunghyup Sean
2
Hönle, Jan Helmut
2
Keuper, Frank
2
Kim, Seongseop
2
Kim, Soyeon
2
King, Ceridwyn
2
Lee, Jin-soo
2
Li, Yaoqi
2
Lo, Ada S.
2
Luu Trong Tuan
2
Mattila, Anna
2
Meier, Andreas
2
Piller, Frank T.
2
Raab, Carola
2
Rahimi, Roya
2
Ratajczak, Oliver
2
Reichwald, Ralf
2
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Published in...
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International journal of contemporary hospitality management
SpringerLink / Bücher
Journal of business research : JBR
648
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
187
Journal of the Academy of Marketing Science
171
Journal of strategic marketing
169
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
Journal of travel and tourism marketing
118
Gabler Edition Wissenschaft
117
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
The journal of product & brand management
111
Tourism management : research, policies, practice
111
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Marketing intelligence & planning
105
Journal of retailing
103
Cogent business & management
102
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
European journal of marketing : EJM
95
Services marketing quarterly
94
Springer eBook Collection / Business and Economics
87
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
74
The international review of retail, distribution and consumer research
74
Journal of financial services marketing : JFSM
70
Springer eBook Collection
70
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ECONIS (ZBW)
495
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495
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1
New insights into hotel customer's revisiting intentions, based on big data
Marandi, Aliakbar
;
Tasavori, Misagh
;
Najmi, Manoochehr
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 292-311
Persistent link: https://www.econbiz.de/10014483426
Saved in:
2
Impact of green marketing on peer-to-peer accommodation platform users' repurchase intention and positive word-of-mouth : mediation of trust and consumer identification
Huang, Songshan
;
Qu, Hua
;
Wang, Xuequn
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 691-712
Persistent link: https://www.econbiz.de/10014483762
Saved in:
3
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
4
Knowing how satisfied/dissatisfied is far from enough : a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques
Yang, Tong
;
Wu, Jie
;
Zhang, Junming
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 873-892
Persistent link: https://www.econbiz.de/10014483793
Saved in:
5
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
6
Mediating customer engagement in the relationship between fast-food restaurants' innovativeness and brand evangelism during COVID-19 : evidence from emergent markets
Khashan, Mohamed A.
;
Elsotouhy, Mohamed
;
Aziz, Mariam Ashraf
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1353-1374
Persistent link: https://www.econbiz.de/10014483845
Saved in:
7
Customer preferences for staycation package attributes
King, Brian
;
Tang, Mei Fung Candy
;
Fan, Tina P.
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1327-1352
Persistent link: https://www.econbiz.de/10014483843
Saved in:
8
Can customer participation promote hospitality frontline employees' extra-role service behavior?
Xu, Angela J.
;
Zhu, Ting Ting
;
Loi, Raymond
;
Chow, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 218-234
Persistent link: https://www.econbiz.de/10013546042
Saved in:
9
Tangible and intangible hotel in-room amenities in shaping customer experience and the consequences in the with-corona era
Kim, Jinkyung Jenny
;
Lee, Jin-soo
;
Han, Heesup
- In:
International journal of contemporary hospitality management
35
(
2023
)
2
,
pp. 657-681
Persistent link: https://www.econbiz.de/10013546072
Saved in:
10
Metaverse as a driver for customer experience and value co-creation : implications for hospitality and tourism management and marketing
Buhalis, Dimitrios
;
Lin, Michael S.
;
Leung, Daniel
- In:
International journal of contemporary hospitality management
35
(
2023
)
2
,
pp. 701-716
Persistent link: https://www.econbiz.de/10013546075
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