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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"The journal of services marketing"
~isPartOf:"Tourism management perspectives : TMP"
~subject:"Service quality"
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Search: subject:"experience"
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Service quality
Beziehungsmarketing
383
Relationship marketing
383
Consumer behaviour
246
Konsumentenverhalten
246
Customer satisfaction
207
Kundenzufriedenheit
207
Dienstleistungsqualität
168
Holiday behaviour
87
Urlaubsverhalten
87
Tourism
80
Tourismus
80
Hotel industry
70
Hotellerie
69
Tourism industry
56
Tourismuswirtschaft
56
Customer service
55
Kundenservice
55
Tourism marketing
49
Tourismusmarketing
49
Emotion
48
Brand management
47
Markenführung
47
Customer integration
46
Kundenintegration
46
Dienstleistungssektor
41
Service industry
41
Brand image
37
Markenimage
37
Gastronomie
36
Restaurant industry
36
Social Web
36
Social web
36
Customer experience
35
Satisfaction
33
Beschwerdemanagement
31
Complaint management
31
Event marketing
31
Event-Marketing
31
Dienstleistungsmarketing
30
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168
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168
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English
168
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Klaus, Philipp
5
Johnson, Lester W.
3
Palmer, Adrian
3
Aksoy, Lerzan
2
Alnawas, Ibrahim
2
Basso, Kenny
2
Benoit, Sabine
2
Bruce, Helen L.
2
Chen, Yong
2
Choi, Beom Joon
2
Gursoy, Dogan
2
Gustafsson, Anders
2
Han, Heesup
2
Hollebeek, Linda D.
2
Holloway, Betsy Bugg
2
Hyun, Sunghyup Sean
2
Kim, Soyeon
2
Leisen Pollack, Birgit
2
Liu, Qing
2
McColl-Kennedy, Janet R.
2
Ramanathan, Usha
2
Swanson, Scott R.
2
Wu, Luorong
2
Abney, Alexandra K.
1
Abu Farha, Allam K.
1
Aguilar-Rojas, Oscar
1
Ahmad, Hassan
1
Akamavi, Raphaël K.
1
Al Khateeb, Amr
1
Al-Baity, Mohamed
1
Alasker, Thamir Hamad
1
Albayrak, Tahir
1
Alexandrov, Aliosha
1
Ali, Fayaz
1
Alkire, Linda
1
Anaya, Gerardo Joel
1
Anderson, Sidney
1
Aparicio-Valverde, Mireia
1
Arteaga-Moreno, Francisco
1
Ashill, Nicholas J.
1
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Published in...
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International journal of contemporary hospitality management
The journal of services marketing
Tourism management perspectives : TMP
Journal of retailing and consumer services
191
International journal of hospitality management
131
Journal of business research : JBR
106
The service industries journal
79
Journal of hospitality marketing & management
68
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of travel and tourism marketing
55
Journal of service research : JSR
51
Services marketing quarterly
51
Service business
44
Journal of service management
42
Cogent business & management
34
The TQM journal : the international review of organizational improvement
32
Tourism management : research, policies, practice
32
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
31
International journal of quality and service sciences
27
Journal of service research
27
Journal of strategic marketing
27
Asia Pacific journal of marketing and logistics
25
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of services and operations management
24
Journal of air transport management
22
Journal of the Academy of Marketing Science
22
Managing service quality : MSQ ; an international journal
22
International journal of quality & reliability management
21
International journal of services, economics and management
21
Marketing intelligence & planning
21
Total quality management & business excellence
21
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
Journal of service theory and practice : JSTP
17
European journal of marketing : EJM
16
Journal of marketing
16
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
16
Journal of Asian finance, economics and business : JAFEB
15
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
15
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ECONIS (ZBW)
168
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Date (oldest first)
1
Can perceived coolness enhance memorable customer
experience
? : the role of customer engagement
Tsaur, Sheng-Hshiung
;
Teng, Hsiu-Yu
;
Han, Tien-Cheng
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4468-4485
Persistent link: https://www.econbiz.de/10014430129
Saved in:
2
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
3
Mediating customer engagement in the relationship between fast-food restaurants' innovativeness and brand evangelism during COVID-19 : evidence from emergent markets
Khashan, Mohamed A.
;
Elsotouhy, Mohamed
;
Aziz, Mariam Ashraf
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1353-1374
Persistent link: https://www.econbiz.de/10014483845
Saved in:
4
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
5
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
6
Guest editorial: investigating the effect of the physical context on customer
experience
Bruce, Helen L.
;
Krolikowska, Ewa
;
Rooney, Tara
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 689-699
Persistent link: https://www.econbiz.de/10014314391
Saved in:
7
Where is customer
experience
(CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
8
Exploring servicescape experiences across museum types
Erdoğan, Hasan Hüseyin
;
Enginkaya, Ebru
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 706-718
Persistent link: https://www.econbiz.de/10014314393
Saved in:
9
The interplay between physical and social servicescape : investigating negative CCI
Furrer, Olivier
;
Landry, Mikèle
;
Baillod, Chloé
; …
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 732-745
Persistent link: https://www.econbiz.de/10014314405
Saved in:
10
Robot chefs in gastronomy tourism : what's on the menu?
Fusté-Forné, Francesc
- In:
Tourism management perspectives : TMP
37
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012502577
Saved in:
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