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~isPartOf:"International journal of contemporary hospitality management"
~subject:"Dienstleistungssektor"
~subject:"Emotion"
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Dienstleistungssektor
Emotion
Customer service
23
Kundenservice
23
Dienstleistungsqualität
19
Service quality
19
Customer satisfaction
13
Kundenzufriedenheit
13
Consumer behaviour
11
Konsumentenverhalten
11
Beziehungsmarketing
10
Relationship marketing
10
Beschwerdemanagement
5
Complaint management
5
Hotel industry
5
Hotellerie
5
Tourism employees
5
Tourismusberufe
5
Arbeitsverhalten
4
Proactive customer service performance
4
Service industry
4
Service recovery
4
Work behaviour
4
Emotional exhaustion
3
Gastronomie
3
Hospital
3
Krankenhaus
3
Performance measurement
3
Performance-Messung
3
Restaurant industry
3
Salespeople
3
Stress
3
Verkaufspersonal
3
Work stress
3
Airline
2
Arbeitszufriedenheit
2
Creativity
2
Customer delight
2
Customer services quality
2
Dienstleistungsmarketing
2
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9
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Bennett, Keri
1
Bonn, Mark Andrew
1
Cho, Meehee
1
Feng, Jie
1
Fong, Lawrence Hoc Nang
1
Geng, Zizhen
1
Han, Su-Jin
1
Hon, Alice H. Y.
1
Hu, Hsin-Hui
1
Hu, Hsin-Yi
1
Hwang, Joyce Hyunjoo
1
Høgevold, Nils
1
Karatepe, Osman M.
1
King, Brian
1
Lai, John
1
Lee, Hye Eun
1
Lee, Kyung Hee
1
Liu, Chao
1
Liu, Xinmei
1
Lui, Steven S.
1
Otero-Neira, Carmen
1
Padin, Carmen
1
So, Amy Siu Ian
1
Svensson, Göran
1
Tai, Yang-Fei
1
Tang, Xiangjie
1
Wang, Jen Chun
1
Wang, Yi-Chieh
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International journal of contemporary hospitality management
The journal of services marketing
29
International journal of hospitality management
20
Journal of retailing and consumer services
20
Journal of business research : JBR
14
Journal of service research
12
Journal of service management
11
Journal of service research : JSR
10
The service industries journal
10
Journal of service theory and practice : JSTP
7
Psychology & marketing
7
Academy of Management journal : AMJ
5
Journal of service theory and practice
4
Australasian marketing journal
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of quality and service sciences
3
Journal of air transport management
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of hospitality marketing & management
3
Journal of management : JOM
3
Journal of the Academy of Marketing Science
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Personnel psychology : a journal of applied research
3
A Research Agenda for Service Marketing
2
Advances in business and management forecasting
2
Business horizons
2
Business process management journal
2
Cogent business & management
2
European journal of marketing
2
European journal of marketing : EJM
2
Human resource management review
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
Interaktionen im Dienstleistungsbereich
2
International journal of services and operations management
2
International journal of services and standards
2
International journal of services, economics and management
2
Journal of consumer marketing
2
Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Journal of marketing
2
Managing service quality : MSQ ; an international journal
2
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ECONIS (ZBW)
9
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Date (oldest first)
1
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
2
Impacts of misbehaving air passengers on frontline employees : role stress and emotional labor
Hu, Hsin-Hui
;
Hu, Hsin-Yi
;
King, Brian
- In:
International journal of contemporary hospitality management
29
(
2017
)
7
,
pp. 1793-1813
Persistent link: https://www.econbiz.de/10011776992
Saved in:
3
Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Cho, Meehee
;
Bonn, Mark Andrew
;
Han, Su-Jin
;
Lee, Kyung Hee
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032
Saved in:
4
Systematic review of the elements and service standards of delightful service
Wang, Jen Chun
;
Wang, Yi-Chieh
;
Tai, Yang-Fei
- In:
International journal of contemporary hospitality management
28
(
2016
)
7
,
pp. 1310-1337
Persistent link: https://www.econbiz.de/10011596010
Saved in:
5
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
6
Do personal resources mediate the effect of perceived organizational support on emotional exhaustion and job outcomes?
Karatepe, Osman M.
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 4-26
Persistent link: https://www.econbiz.de/10010516553
Saved in:
7
Understanding culture on the effectiveness of restaurant servers' check-back style
Lee, Hye Eun
;
Hwang, Joyce Hyunjoo
;
Bennett, Keri
- In:
International journal of contemporary hospitality management
27
(
2015
)
8
,
pp. 1905-1926
Persistent link: https://www.econbiz.de/10011447588
Saved in:
8
The effects of emotional labor on frontline employee creativity
Geng, Zizhen
;
Liu, Chao
;
Liu, Xinmei
;
Feng, Jie
- In:
International journal of contemporary hospitality management
26
(
2014
)
7
,
pp. 1046-1064
Persistent link: https://www.econbiz.de/10010426096
Saved in:
9
Does standardized service fit all? : novel service encounter in frontline employee-customer interface
Lai, John
;
Lui, Steven S.
;
Hon, Alice H. Y.
- In:
International journal of contemporary hospitality management
26
(
2014
)
8
,
pp. 1341-1363
Persistent link: https://www.econbiz.de/10010467877
Saved in:
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