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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~isPartOf:"International journal of internet marketing and advertising : IJIMA"
~subject:"Marketing management"
~subject:"customer satisfaction"
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Marketing management
customer satisfaction
E-commerce
99
Electronic Commerce
99
Online retailing
86
Online-Handel
86
Consumer behaviour
80
Konsumentenverhalten
80
Beziehungsmarketing
66
Relationship marketing
66
Internet marketing
60
Online-Marketing
60
Website
27
Customer satisfaction
26
Kundenzufriedenheit
26
Social Web
23
Social web
23
Confidence
19
Vertrauen
19
Internet
14
Viral marketing
14
Virales Marketing
14
Dienstleistungsqualität
13
Service quality
13
e-commerce
13
KMU
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SME
12
Advertising effects
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10
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Marketingmanagement
9
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Markenführung
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Structural equation model
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Strukturgleichungsmodell
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social media
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Advertising
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7
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7
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Arsalan Najmi
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Bolat, Elvira
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Bình Nghiêm-Phú
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Couto, João Pedro Almeida
1
Ghose, Sanjoy
1
Guimaraes, Tor
1
Kanagaraj, D. Jayaprakash
1
Katsonis, Nikolaos
1
Khoshfetrat, Atefeh
1
Kumar, Satinder
1
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1
Mehmood, Syeda Marium
1
Myloni, Barbara
1
Ndasi, Wilson
1
Nurlida Ismail
1
Paranjape, Ketan
1
Roushan, Gelareh
1
Seify, Mohsen
1
Sfakianakis, Michael
1
Sudhahar, J. Clement
1
Svensson, Göran
1
Tabaeeian, Reihaneh Alsadat
1
Theoharis, Dimitrios
1
Tiago, Flávio Borges
1
Tiago, Maria Teresa Borges
1
Tsekouropoulos, Georgios
1
Vieira, José António Cabral
1
Wang, John
1
Wood, Greg
1
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Yoong Ruey Yap
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International journal of electronic customer relationship management : IJECRM
International journal of internet marketing and advertising : IJIMA
International journal of business information systems : IJBIS
10
Journal of business research : JBR
10
Industrial marketing management : the international journal for industrial and high-tech firms
8
Journal of the Academy of Marketing Science
8
International journal of electronic marketing and retailing : IJEMR
7
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
The journal of business & industrial marketing
6
Contemporary research in e-branding
5
Customer relationship management in electronic markets
5
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
5
Journal of internet commerce
5
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
5
Journal of strategic marketing
5
International journal of electronic business
4
Jahrbuch der Absatz- und Verbrauchsforschung
4
Journal of international business and economics : JIBE
4
Administrative Sciences : open access journal
3
Cogent business & management
3
Developing digital marketing : relationship perspectives
3
Digital strategies in a global market : navigating the Fourth Industrial Revolution
3
Electronic commerce research
3
Information systems and e-business management : ISeB
3
International journal of business environment : IJBE
3
International journal of e-business research : an official publication of the Information Resources Management Association
3
Journal of Contemporary Issues in Business and Government
3
Journal of open innovation : technology, market, and complexity
3
Journal of retailing
3
Qualitative market research : an international journal
3
The international review of retail, distribution and consumer research
3
Advances in electronic marketing
2
Arbeitspapier / HHL, Leipzig Graduate School of Management
2
Business horizons
2
Decision sciences : DS
2
E-marketing ; Vol. 3
2
European research studies
2
Facta Universitatis / Series economics and organization / University of Niš
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
2
Gabler Edition Wissenschaft
2
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ECONIS (ZBW)
13
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1
A comparative impact of cause-related marketing and sponsorship leveraged internet display advertising
Ndasi, Wilson
;
Bolat, Elvira
;
Roushan, Gelareh
- In:
International journal of internet marketing and …
16
(
2022
)
1/2
,
pp. 1-18
Persistent link: https://www.econbiz.de/10013041197
Saved in:
2
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
3
Customers' perspectives on marketing mix elements in social media-based purchases
Bình Nghiêm-Phú
- In:
International journal of internet marketing and …
16
(
2022
)
1/2
,
pp. 81-97
Persistent link: https://www.econbiz.de/10013041201
Saved in:
4
Factors of virtual influencer marketing influencing Generation Y consumers' purchase intention in Malaysia
Yoong Ruey Yap
;
Nurlida Ismail
- In:
International journal of internet marketing and …
17
(
2022
)
3/4
,
pp. 437-458
Persistent link: https://www.econbiz.de/10014318238
Saved in:
5
Understanding the impact of service convenience on customer satisfaction in home delivery : evidence from Pakistan
Mehmood, Syeda Marium
;
Arsalan Najmi
- In:
International journal of electronic customer …
11
(
2017/2018
)
1
,
pp. 23-43
Persistent link: https://www.econbiz.de/10011889860
Saved in:
6
Investigating factors in implementation of electronic customer relationship management and its consequences in private hospitals in Isfahan city
Seify, Mohsen
;
Tabaeeian, Reihaneh Alsadat
; …
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 225-245
Persistent link: https://www.econbiz.de/10012509228
Saved in:
7
E-marketing and BPA coordination on business strategy
Katsonis, Nikolaos
;
Sfakianakis, Michael
;
Myloni, Barbara
; …
- In:
International journal of internet marketing and …
13
(
2019
)
2
,
pp. 155-169
Persistent link: https://www.econbiz.de/10012105486
Saved in:
8
Testing cloud computing for customer satisfaction and loyalty
Guimaraes, Tor
;
Paranjape, Ketan
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 72-86
Persistent link: https://www.econbiz.de/10011471138
Saved in:
9
Special issue: innovative e-marketing products and management : customer behaviour and service
Tsekouropoulos, Georgios
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011687984
Saved in:
10
Website quality : imperatives for effective industrial marketing through websites' usage intensity augmentation
Kanagaraj, D. Jayaprakash
;
Sudhahar, J. Clement
- In:
International journal of electronic customer …
9
(
2015
)
4
,
pp. 203-219
Persistent link: https://www.econbiz.de/10011606917
Saved in:
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