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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~isPartOf:"International journal of research in marketing : IJRM ; official journal of the European Marketing Academy"
~subject:"Kundenzufriedenheit"
~subject:"Marketingmanagement"
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Kundenzufriedenheit
Marketingmanagement
Consumer behaviour
82
Konsumentenverhalten
82
Beziehungsmarketing
77
Relationship marketing
77
E-commerce
72
Electronic Commerce
72
Internet marketing
69
Online-Marketing
69
Social Web
61
Social web
61
Online retailing
43
Online-Handel
43
Customer satisfaction
23
Advertising effects
22
Brand management
22
Markenführung
22
Viral marketing
22
Virales Marketing
22
Werbewirkung
22
Brand image
19
Internet
19
Markenimage
19
Advertising
18
Werbung
16
Marketing management
15
Dienstleistungsqualität
13
Service quality
13
Website
13
Confidence
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Einzelhandel
12
Retail trade
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Social media
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Social network
12
Soziales Netzwerk
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Vertrauen
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37
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Al-nassar, Bilal Ali Yaseen
2
Arsalan Najmi
2
Agarwal, Amit
1
Ahmed, Waqar
1
Al-Busaidi, Kamla Ali
1
Al-Zadjali, Mohamed
1
Arunachalam S
1
Atchariyachanvanich, Kanokwan
1
Becker, Jan-Michael
1
Bijmolt, Tammo H. A.
1
Chang, Yao-wen
1
Chang, Younghoon
1
Chowdhury, Sanjit Roy
1
Chu, Ko-tsung
1
Corbitt, Brian
1
Couto, João Pedro Almeida
1
Demirci, Ceren
1
Dolatabadi, Hossein Rezaei
1
Edeling, Alexander
1
Fathian, Mohammad
1
Fossen, Beth
1
Gide, E.
1
Goić, Marcel
1
Grewal, Dhruv
1
Guimaraes, Tor
1
Gupta, Shaphali
1
Haenlein, Michael
1
Hodges, Nancy
1
Ilioudi, Stamatia
1
Jerath, Kinshuk
1
Joukar, A.
1
Kalyanam, Kirthi
1
Kanagaraj, D. Jayaprakash
1
Karagür, Zeynep
1
Katsonis, Nikolaos
1
Kaur, Baljit
1
Khodakarami, Farnoosh
1
Khoshfetrat, Atefeh
1
Kim, Yaeeun
1
Klein, Kristina
1
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Published in...
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International journal of electronic customer relationship management : IJECRM
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
Journal of retailing and consumer services
131
Journal of business research : JBR
89
International journal of internet marketing and advertising : IJIMA
48
Journal of internet commerce
48
International journal of electronic marketing and retailing : IJEMR
40
SpringerLink / Bücher
38
Industrial marketing management : the international journal for industrial and high-tech firms
35
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
33
International journal of hospitality management
32
International journal of business information systems : IJBIS
31
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
30
International journal of e-business research : an official publication of the Information Resources Management Association
29
Asia Pacific journal of marketing and logistics
26
Cogent business & management
26
Journal of strategic marketing
26
The service industries journal
25
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
25
Journal of marketing management : MM
23
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
22
Journal of marketing communications
22
Journal of electronic commerce research : JECR
21
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
21
Journal of travel and tourism marketing
21
Tourism management : research, policies, practice
21
Journal of hospitality marketing & management
20
Services marketing quarterly
20
International journal of technology marketing : IJTMkt
19
Springer eBook Collection
19
Information systems and e-business management : ISeB
18
Marketing intelligence & planning
18
Psychology & marketing
18
International journal of contemporary hospitality management
17
Journal of the Academy of Marketing Science
17
Service business
17
International journal of electronic business
16
The journal of business & industrial marketing
16
Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
15
Business horizons
15
Journal of retailing
15
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ECONIS (ZBW)
37
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1
An empirical study of factors affecting customer loyalty in e-business : a predictive study in selected states of India
Mackasare, Swapnil
;
Chowdhury, Sanjit Roy
- In:
International journal of electronic customer …
11
(
2017/2018
)
3
,
pp. 203-236
Persistent link: https://www.econbiz.de/10011966932
Saved in:
2
The customer trust and customer commitment of e-customer relationship management : study at Jordan of mobile phone services
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
9
(
2015
)
1
,
pp. 33-55
Persistent link: https://www.econbiz.de/10011575147
Saved in:
3
Digital marketing communication in global marketplaces : a review of extant research, future directions, and potential approaches
Shankar, Venkatesh
;
Grewal, Dhruv
;
Sunder, Sarang
; …
- In:
International journal of research in marketing : IJRM ; …
39
(
2022
)
2
,
pp. 541-565
Persistent link: https://www.econbiz.de/10013271774
Saved in:
4
The roles of multiple channels in predicting website visits and purchases : engagers versus closers
Goić, Marcel
;
Jerath, Kinshuk
;
Kalyanam, Kirthi
- In:
International journal of research in marketing : IJRM ; …
39
(
2022
)
3
,
pp. 656-677
Persistent link: https://www.econbiz.de/10013399585
Saved in:
5
Internet
banking services as tool of CRM : a study of customer satisfaction in the National Capital Region, Delhi
Singh, Shamsher
;
Sirohi, Naveen J.
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011471152
Saved in:
6
Digital product innovations for the greater good and digital marketing innovations in communications and channels : evolution, emerging issues, and future research directions
Varadarajan, Rajan
;
Welden, Roman B.
;
Arunachalam S
; …
- In:
International journal of research in marketing : IJRM ; …
39
(
2022
)
2
,
pp. 482-501
Persistent link: https://www.econbiz.de/10013271767
Saved in:
7
IT-enabled inter-firm governance model to manage service quality level through customers' feedback
Song, Jae H.
;
Sohn, Changsoo
- In:
International journal of electronic customer …
9
(
2015
)
2/3
,
pp. 122-137
Persistent link: https://www.econbiz.de/10011586443
Saved in:
8
Theoretical model of
internet
shopping : evidence from a survey in Japan
Atchariyachanvanich, Kanokwan
;
Okada, Hitishi
; …
- In:
International journal of electronic customer …
2
(
2008
)
1
,
pp. 16-33
Persistent link: https://www.econbiz.de/10003772079
Saved in:
9
How, why, and when disclosure type matters for influencer marketing
Karagür, Zeynep
;
Becker, Jan-Michael
;
Klein, Kristina
; …
- In:
International journal of research in marketing : IJRM ; …
39
(
2022
)
2
,
pp. 313-335
Persistent link: https://www.econbiz.de/10013271749
Saved in:
10
Internet
Marketing adoption : factors affecting website sophistication
Tiago, Maria Teresa Borges
;
Couto, João Pedro Almeida
; …
- In:
International journal of electronic customer …
1
(
2007/08
)
3
,
pp. 287-306
Persistent link: https://www.econbiz.de/10003754370
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