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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~isPartOf:"International journal of services and operations management : IJSOM"
~subject:"Lieferantenmanagement"
~subject:"Service quality"
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Search: subject_exact:"Electronic market"
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Lieferantenmanagement
Service quality
E-commerce
58
Electronic Commerce
58
Beziehungsmarketing
44
Relationship marketing
44
Online retailing
28
Online-Handel
28
Customer satisfaction
24
Kundenzufriedenheit
24
Consumer behaviour
23
Konsumentenverhalten
23
Dienstleistungsqualität
16
Internet marketing
12
Online-Marketing
12
Confidence
8
Vertrauen
8
Website
7
customer satisfaction
6
Customer service
5
Einzelhandel
5
Internet
5
KMU
5
Kundenservice
5
Retail trade
5
SME
5
Social Web
5
Social web
5
e-CRM
5
e-commerce
5
Data Mining
4
Data mining
4
India
4
Indien
4
Marketing management
4
Marketingmanagement
4
Mobile communications
4
Mobilkommunikation
4
Supplier relationship management
4
online shopping
4
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English
20
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Arsalan Najmi
2
Ahmed, Waqar
1
Al-Salaiti, Alaa Ahmad
1
Al-nassar, Bilal Ali Yaseen
1
Albuquerque, André Philippi Gonzaga de
1
Bajpai, V. N.
1
Chang, Younghoon
1
Corbitt, Brian
1
Fan, Ying
1
Feng, Cheng-min
1
Ford, John B.
1
Hejazi, Seyed Reza
1
Hodges, Nancy
1
Huang, Yu-kai
1
Jafari, Hamed
1
Joukar, A.
1
Kanagaraj, D. Jayaprakash
1
Kaur, Baljit
1
Kim, Yaeeun
1
Kumar, Satinder
1
Kumari, Parveen
1
Lee, Zui Chih
1
Liu, Ran
1
Medeiros, Denise Dumke de
1
Mehmood, Syeda Marium
1
Melo, Fagner José Coutinho de melo
1
Nameghi, Ehsaneh Nejad Mohammad
1
Nawafleh, Sahem
1
Niu, Run H.
1
Oliveira, Lucas Ambrósio Bezerra de
1
Park, Myeong-cheol
1
Raajpoot, Nusser
1
Rasti-Barzoki, Morteza
1
Saadat, Niloofar
1
Sandhu, Kamaljeet
1
Sardana, Shivani
1
Seify, M.
1
Shadnoush, Nosratoollah
1
Siew Fan Wong
1
Smith, Alan D.
1
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Published in...
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International journal of electronic customer relationship management : IJECRM
International journal of services and operations management : IJSOM
Industrial marketing management : the international journal for industrial and high-tech firms
68
Journal of retailing and consumer services
48
The journal of business & industrial marketing
33
Journal of business research : JBR
31
Journal of internet commerce
23
International journal of electronic marketing and retailing : IJEMR
21
International journal of production economics
21
The service industries journal
19
International journal of hospitality management
18
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
17
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
16
Information systems and e-business management : ISeB
15
Electronic commerce research
14
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
14
International journal of business information systems : IJBIS
13
Transportation research / E : an international journal
13
Cogent business & management
12
International journal of e-business research : an official publication of the Information Resources Management Association
12
International journal of electronic business
12
Electronic commerce research and applications
11
Journal of electronic commerce research : JECR
11
Business to business electronic commerce : challenges and solutions
10
International journal of procurement management
10
The journal of services marketing
10
Information systems research : ISR
9
International journal of production research
9
Journal of service research : JSR
9
Journal of the Academy of Marketing Science
9
Journal of travel and tourism marketing
9
Electronic Services
8
European journal of operational research : EJOR
8
International journal of electronic commerce : IJEC
8
International journal of networking and virtual organisations : IJNVO
8
International journal of quality & reliability management
8
International journal of retail and distribution management
8
Journal of global information management : an official publication of the Information Resources Management Association
8
Journal of organizational computing and electronic commerce
8
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
8
Modelle im E-Business
8
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ECONIS (ZBW)
20
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1
A comparative study of online review management in hospitality services
Niu, Run H.
;
Fan, Ying
- In:
International journal of services and operations …
38
(
2021
)
1
,
pp. 22-39
Persistent link: https://www.econbiz.de/10012522294
Saved in:
2
Determinants of service quality in the COVID-19 times : an analysis of online shopping in Brazil
Albuquerque, André Philippi Gonzaga de
;
Melo, Fagner …
- In:
International journal of services and operations …
46
(
2023
)
3
,
pp. 429-447
Persistent link: https://www.econbiz.de/10014430316
Saved in:
3
Supply chain considerations in digital strategies, e-procurement and CRM
Smith, Alan D.
- In:
International journal of services and operations …
44
(
2023
)
2
,
pp. 173-195
Persistent link: https://www.econbiz.de/10014226978
Saved in:
4
E-banking service quality and customer satisfaction : an exploratory study on India
Sardana, Shivani
;
Bajpai, V. N.
- In:
International journal of services and operations …
35
(
2020
)
2
,
pp. 223-247
Persistent link: https://www.econbiz.de/10012178796
Saved in:
5
Game theoretical approach to price a product under two-echelon supply chain containing e-tail selling channel
Jafari, Hamed
;
Hejazi, Seyed Reza
;
Rasti-Barzoki, Morteza
- In:
International journal of services and operations …
36
(
2020
)
2
,
pp. 131-160
Persistent link: https://www.econbiz.de/10012256761
Saved in:
6
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
7
Role of e-service quality in articulating e-WOM : a serial mediation approach
Kaur, Baljit
- In:
International journal of electronic customer …
12
(
2020
)
4
,
pp. 309-325
Persistent link: https://www.econbiz.de/10012509247
Saved in:
8
Effect of customer satisfaction, costs, knowledge and awareness, infrastructure and service quality on e-commerce success
Saadat, Niloofar
;
Shadnoush, Nosratoollah
;
Nameghi, …
- In:
International journal of services and operations …
42
(
2022
)
1
,
pp. 32-51
Persistent link: https://www.econbiz.de/10013257562
Saved in:
9
E-government use and rebuilding trust : satisfaction with e-services as a mediator
Nawafleh, Sahem
;
Al-Salaiti, Alaa Ahmad
- In:
International journal of services and operations …
43
(
2022
)
4
,
pp. 440-459
Persistent link: https://www.econbiz.de/10014226774
Saved in:
10
Theoretical investigation of the antecedent role of review valence in building electronic customer relationships
Liu, Ran
;
Ford, John B.
;
Raajpoot, Nusser
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 187-202
Persistent link: https://www.econbiz.de/10014309474
Saved in:
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