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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~isPartOf:"International journal of services and operations management : IJSOM"
~subject:"Retail trade"
~subject:"Service quality"
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Retail trade
Service quality
E-commerce
58
Electronic Commerce
58
Beziehungsmarketing
44
Relationship marketing
44
Online retailing
28
Online-Handel
28
Customer satisfaction
24
Kundenzufriedenheit
24
Consumer behaviour
23
Konsumentenverhalten
23
Dienstleistungsqualität
16
Internet marketing
12
Online-Marketing
12
Confidence
8
Vertrauen
8
Website
7
customer satisfaction
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Customer service
5
Einzelhandel
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Internet
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KMU
5
Kundenservice
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SME
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Social web
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e-CRM
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e-commerce
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Data Mining
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India
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Indien
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Lieferantenmanagement
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Marketing management
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Marketingmanagement
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Mobile communications
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Mobilkommunikation
4
Supplier relationship management
4
online shopping
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20
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Arsalan Najmi
2
Ahmed, Waqar
1
Al-Salaiti, Alaa Ahmad
1
Al-nassar, Bilal Ali Yaseen
1
Albuquerque, André Philippi Gonzaga de
1
Ayodeji, Ogunmola Gabriel
1
Bajpai, V. N.
1
Chang, Younghoon
1
Corbitt, Brian
1
Fan, Ying
1
Feng, Cheng-min
1
Heiens, Richard A.
1
Hejazi, Seyed Reza
1
Hodges, Nancy
1
Huang, Yu-kai
1
Jafari, Hamed
1
Joia, Luiz Antonio
1
Joukar, A.
1
Kaur, Baljit
1
Kim, Yaeeun
1
Kumar, Satinder
1
Kumar, Vikas
1
Kumari, Parveen
1
Lee, Zui Chih
1
Medeiros, Denise Dumke de
1
Mehmood, Syeda Marium
1
Melo, Fagner José Coutinho de melo
1
Nameghi, Ehsaneh Nejad Mohammad
1
Narayanaswamy, Ravi
1
Nawafleh, Sahem
1
Niu, Run H.
1
Oliveira, Lucas Ambrósio Bezerra de
1
Park, Myeong-cheol
1
Rasti-Barzoki, Morteza
1
Saadat, Niloofar
1
Sandhu, Kamaljeet
1
Sanz, Paulo Sérgio da Silva
1
Sardana, Shivani
1
Seify, M.
1
Shadnoush, Nosratoollah
1
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Published in...
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International journal of electronic customer relationship management : IJECRM
International journal of services and operations management : IJSOM
Journal of retailing and consumer services
162
Journal of business research : JBR
59
Journal of retailing
47
International journal of electronic marketing and retailing : IJEMR
46
International journal of retail & distribution management
35
International journal of retail and distribution management
32
European journal of operational research : EJOR
28
International journal of production economics
27
Management science : journal of the Institute for Operations Research and the Management Sciences
26
Journal of internet commerce
25
The international review of retail, distribution and consumer research
23
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
19
Information systems research : ISR
18
International journal of business information systems : IJBIS
18
International journal of hospitality management
18
The service industries journal
18
International journal of electronic commerce : IJEC
17
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
17
Transportation research / E : an international journal
17
Electronic commerce research
16
Electronic commerce research and applications
16
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
16
Manufacturing & service operations management : M & SOM
16
Omega : the international journal of management science
16
Cogent business & management
15
International journal of e-business research : an official publication of the Information Resources Management Association
15
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
14
International journal of production research
13
International journal of electronic business
12
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
11
Journal of marketing
11
NBER working paper series
11
The journal of services marketing
11
Asia Pacific journal of marketing and logistics
10
Journal of operations management
10
Journal of strategic marketing
10
Production and operations management : the flagship research journal of the Production and Operations Management Society
10
Psychology & marketing
10
Technological forecasting & social change : an international journal
10
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ECONIS (ZBW)
20
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1
Web analytics applications, opportunities and challenges to online retail in India
Kumar, Vikas
;
Ayodeji, Ogunmola Gabriel
- In:
International journal of services and operations …
41
(
2022
)
4
,
pp. 463-485
Persistent link: https://www.econbiz.de/10013257550
Saved in:
2
A comparative study of online review management in hospitality services
Niu, Run H.
;
Fan, Ying
- In:
International journal of services and operations …
38
(
2021
)
1
,
pp. 22-39
Persistent link: https://www.econbiz.de/10012522294
Saved in:
3
Determinants of service quality in the COVID-19 times : an analysis of online shopping in Brazil
Albuquerque, André Philippi Gonzaga de
;
Melo, Fagner …
- In:
International journal of services and operations …
46
(
2023
)
3
,
pp. 429-447
Persistent link: https://www.econbiz.de/10014430316
Saved in:
4
E-banking service quality and customer satisfaction : an exploratory study on India
Sardana, Shivani
;
Bajpai, V. N.
- In:
International journal of services and operations …
35
(
2020
)
2
,
pp. 223-247
Persistent link: https://www.econbiz.de/10012178796
Saved in:
5
Game theoretical approach to price a product under two-echelon supply chain containing e-tail selling channel
Jafari, Hamed
;
Hejazi, Seyed Reza
;
Rasti-Barzoki, Morteza
- In:
International journal of services and operations …
36
(
2020
)
2
,
pp. 131-160
Persistent link: https://www.econbiz.de/10012256761
Saved in:
6
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
7
Role of e-service quality in articulating e-WOM : a serial mediation approach
Kaur, Baljit
- In:
International journal of electronic customer …
12
(
2020
)
4
,
pp. 309-325
Persistent link: https://www.econbiz.de/10012509247
Saved in:
8
Effect of customer satisfaction, costs, knowledge and awareness, infrastructure and service quality on e-commerce success
Saadat, Niloofar
;
Shadnoush, Nosratoollah
;
Nameghi, …
- In:
International journal of services and operations …
42
(
2022
)
1
,
pp. 32-51
Persistent link: https://www.econbiz.de/10013257562
Saved in:
9
E-government use and rebuilding trust : satisfaction with e-services as a mediator
Nawafleh, Sahem
;
Al-Salaiti, Alaa Ahmad
- In:
International journal of services and operations …
43
(
2022
)
4
,
pp. 440-459
Persistent link: https://www.econbiz.de/10014226774
Saved in:
10
Assessing channel quality to measure customers' outcome in online purchasing
Arsalan Najmi
;
Ahmed, Waqar
- In:
International journal of electronic customer …
11
(
2017/2018
)
2
,
pp. 179-201
Persistent link: https://www.econbiz.de/10011966928
Saved in:
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