//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~isPartOf:"The international journal of bank marketing : IJBM"
~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~subject:"Dienstleistungsqualität"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Beziehungsmarketing"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Beziehungsmarketing
320
Relationship marketing
311
Customer satisfaction
116
Kundenzufriedenheit
116
Konsumentenverhalten
107
Consumer behaviour
105
Service quality
99
Bank
51
E-commerce
46
Electronic Commerce
46
Quality management
29
Qualitätsmanagement
29
customer relationship management
26
Confidence
25
Vertrauen
25
Personal banking
23
Privatkundengeschäft
23
Taiwan
21
CRM
20
Electronic Banking
20
Electronic banking
20
Kundenwert
20
customer satisfaction
20
Customer value
19
Online-Handel
18
Online retailing
17
Indien
16
Marketing management
16
Marketingmanagement
16
Social Web
16
Social web
16
Brand image
15
India
15
Lieferantenmanagement
15
Markenimage
15
Supplier relationship management
15
Wissensmanagement
14
service quality
14
Data Mining
13
more ...
less ...
Online availability
All
Undetermined
43
Type of publication
All
Article
98
Book / Working Paper
3
Type of publication (narrower categories)
All
Article in journal
99
Aufsatz in Zeitschrift
99
Collection of articles of several authors
3
Conference paper
3
Konferenzbeitrag
3
Sammelwerk
3
Case study
1
Fallstudie
1
more ...
less ...
Language
All
English
101
Author
All
Marimon, Frederic
4
Casadesús, Martí
3
Petnji Yaya, Luc Honore
3
Al-Hawari, Mohd Ahmad
2
Brun, Isabelle
2
Dahlgaard, Jens Jörn
2
Dahlgaard-Park, Su Mi
2
Gupta, Ashish
2
Rajaobelina, Lova
2
Sahu, G. P.
2
Shahin, Arash
2
Abdullateef, Aliyu Olayemi
1
Agrawal, Shiv Ratan
1
Ahmed, Waqar
1
Al-Hawari, Mohammad Ahmad
1
Al-Wugayan, Adel A. A.
1
Al-dweeri, Rami M. O. O.
1
Al-jazzazi, Akram
1
Al-nassar, Bilal Ali Yaseen
1
Alonso-Almeida, M. Mar
1
Amin, Muslim
1
Amorim, Marlene
1
Arcand, Manon
1
Arsalan Najmi
1
Ažman, Slavko
1
Babakus, Emin
1
Bahar, Reyhan
1
Bak, Randall
1
Bang, Nguyen
1
Bapat, Dhananjay
1
Başgöze, Pınar
1
Bellamkonda, Raja Shekhar
1
Bernardo, Merce
1
Bhardwaj, Renu
1
Bhat, Suhail Ahmad
1
Boakye, Kwabena G.
1
Bravi, Laura
1
Buonamassa, Daniela
1
Butt, Muhammad Mohsin
1
Bäckström, Ingela
1
more ...
less ...
Published in...
All
International journal of electronic customer relationship management : IJECRM
The international journal of bank marketing : IJBM
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
Journal of retailing and consumer services
180
International journal of hospitality management
116
Journal of business research : JBR
103
The journal of services marketing
96
The service industries journal
74
Journal of hospitality marketing & management
54
Services marketing quarterly
50
Journal of service research : JSR
47
International journal of contemporary hospitality management
46
Service business
44
Journal of travel and tourism marketing
43
Journal of service management
37
Cogent business & management
29
The TQM journal : the international review of organizational improvement
29
Tourism management : research, policies, practice
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of service research
26
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
International journal of quality and service sciences
23
Asia Pacific journal of marketing and logistics
22
Journal of the Academy of Marketing Science
22
International journal of services and operations management
21
Journal of air transport management
21
Managing service quality : MSQ ; an international journal
21
Marketing intelligence & planning
20
Total quality management & business excellence
20
International journal of services, economics and management
19
International journal of productivity and quality management : IJPQM
18
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of marketing
16
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of Asian finance, economics and business : JAFEB
15
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
15
more ...
less ...
Source
All
ECONIS (ZBW)
99
OLC EcoSci
2
Showing
1
-
10
of
101
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Determinants of customer satisfaction in Kabul : evidence from the restaurant industry
Hamidy, Hamidullah
;
Walker, Dale
;
Claver, Jimbo H.
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 203-247
Persistent link: https://www.econbiz.de/10014309477
Saved in:
2
The role of customer experience in the formation of customer engagement in the retail banking industry : mediation and moderation analysis
Chepur, Jyothi
;
Bellamkonda, Raja Shekhar
- In:
International journal of electronic customer …
13
(
2022
)
4
,
pp. 357-387
Persistent link: https://www.econbiz.de/10014309491
Saved in:
3
Transparency in SERVQUAL model to deal with information-enabled customers
Agrawal, Shiv Ratan
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 117-145
Persistent link: https://www.econbiz.de/10012939796
Saved in:
4
The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
Saved in:
5
Do customer equity drivers affect customer relationship quality and customer relational outcomes in banking?
Al-Wugayan, Adel A. A.
- In:
International journal of electronic customer …
13
(
2021
)
1
,
pp. 1-29
Persistent link: https://www.econbiz.de/10012598021
Saved in:
6
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
7
Examining the dynamics of customer adoption of retail loyalty programmes in India
Bhardwaj, Renu
;
Soni, Pavleen
- In:
International journal of electronic customer …
12
(
2020
)
4
,
pp. 357-372
Persistent link: https://www.econbiz.de/10012509251
Saved in:
8
Evaluating the satisfaction index using automated interaction service and customer knowledgebase : a big data approach to CRM
Chiranjeevi, H. S.
;
Shenoy, Manjula K.
;
Diwakaruni, Syam S.
- In:
International journal of electronic customer …
12
(
2019
)
1
,
pp. 21-39
Persistent link: https://www.econbiz.de/10012253350
Saved in:
9
How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin
;
Chen, Mu-Chen
;
Kumar, Vikas
- In:
Total quality management & business excellence : an …
29
(
2018
)
2
,
pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
Saved in:
10
A multilevel analysis of customer engagement, its antecedents, and the effects on service innovation
Chen, Ja-Shen
;
Weng, Hua-Hung Robin
;
Huang, Chio-Lun
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 410-428
Persistent link: https://www.econbiz.de/10011854070
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->