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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~type_genre:"Article in journal"
~type_genre:"Konferenzschrift"
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E-commerce
51
Electronic Commerce
51
Beziehungsmarketing
45
Relationship marketing
45
Customer satisfaction
18
Kundenzufriedenheit
18
Consumer behaviour
17
Konsumentenverhalten
17
Online retailing
14
Online-Handel
14
Dienstleistungsqualität
10
Service quality
10
Internet marketing
9
Mobile Business
9
Mobile business
9
Online-Marketing
9
Confidence
7
Vertrauen
7
Marketing management
6
Marketingmanagement
6
Customer service
5
Kundenservice
5
Mobile communications
5
Mobilkommunikation
5
e-CRM
5
Data Mining
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Data mining
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India
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Indien
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Innovation adoption
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Innovationsakzeptanz
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Internet
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KMU
4
SME
4
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customer satisfaction
4
Bibliometrics
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Bibliometrie
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61
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English
61
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Sohn, Changsoo
3
Al-nassar, Bilal Ali Yaseen
2
Arsalan Najmi
2
Bhatnagar, Vishal
2
Keramati, Abbas
2
Lee, Dong-il
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Lee, Hyejun
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Ranjan, Jayanthi
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Sinisalo, Jaakko
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Adebanjo, Dotun
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Ahmed, Waqar
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Algharabat, Raed S.
1
Anagreh, Layla
1
Atchariyachanvanich, Kanokwan
1
Aziz, R. Abd El
1
Babgohari, Ali Zamani
1
Batenburg, Ronald
1
Boas, Vânia Vilas
1
Bodendorf, Freimut
1
Chang, Younghoon
1
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1
Cheng, F. F.
1
Chowdhury, Sanjit Roy
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Corbitt, Brian
1
Couto, João Pedro Almeida
1
Ellioon, A.
1
Esfidani, Mohammad R.
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Esmaili, Ebrahim
1
Essawi, N. El
1
Farooq, Umar
1
Fathian, Mohammad
1
Feng, Cheng-min
1
Ford, John B.
1
Foroutan, Neda
1
Galbreath, Jeremy
1
Garcia-Diaz, Alberto
1
Gide, E.
1
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International journal of electronic customer relationship management : IJECRM
Journal of retailing and consumer services
275
Electronic commerce research
200
Journal of business research : JBR
175
Information systems and e-business management : ISeB
132
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
126
International journal of business information systems : IJBIS
124
Journal of internet commerce
122
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
116
International journal of e-business research : an official publication of the Information Resources Management Association
111
International journal of electronic business
107
Technological forecasting & social change : an international journal
107
Information systems research : ISR
106
Management science : journal of the Institute for Operations Research and the Management Sciences
98
Electronic commerce research and applications
96
Industrial marketing management : the international journal for industrial and high-tech firms
94
International journal of production economics
92
European journal of operational research : EJOR
90
International journal of electronic marketing and retailing : IJEMR
86
Electronic markets : the international journal on networked business
85
Journal of electronic commerce research : JECR
85
International journal of electronic commerce : IJEC
80
Electronic markets : EM ; the international journal of electronic commerce and business media
67
Journal of management information systems : JMIS
67
Transportation research / E : an international journal
67
International journal of internet marketing and advertising : IJIMA
61
Journal of world trade : law, economic policy, public policy
60
International journal of production research
59
Telecommunications policy : the international journal of digital economy, data sciences and new media
56
International journal of networking and virtual organisations : IJNVO
55
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
53
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
52
Journal of retailing
49
Journal of organizational computing and electronic commerce
48
Journal of payments strategy & systems
48
European research studies
46
Journal of global information management : an official publication of the Information Resources Management Association
46
Asia Pacific journal of marketing and logistics
45
International journal of hospitality management
44
Handelsforschung
43
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ECONIS (ZBW)
61
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1
Theoretical investigation of the antecedent role of review valence in building electronic customer relationships
Liu, Ran
;
Ford, John B.
;
Raajpoot, Nusser
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 187-202
Persistent link: https://www.econbiz.de/10014309474
Saved in:
2
Towards the analysis of e-CRM practices using an integrated fuzzy approach
Babgohari, Ali Zamani
;
Hamedi, Mahdie
;
Yazdi, …
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 272-293
Persistent link: https://www.econbiz.de/10014309481
Saved in:
3
A path to empower consumers' lookout : analysing the role of digital strategies on consumers' intention to buy from the perspective of TBP
Waheed, Abdul
;
Ahmad, Wasim
;
Syed, Nida
;
Farooq, Umar
; …
- In:
International journal of electronic customer …
13
(
2022
)
4
,
pp. 342-356
Persistent link: https://www.econbiz.de/10014309488
Saved in:
4
The role of technical and relational factors in trust and predisposition for online
commerce
: digital markets and consumer perspective
Boas, Vânia Vilas
;
Sousa, Bruno
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 166-185
Persistent link: https://www.econbiz.de/10012939798
Saved in:
5
The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
Saved in:
6
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-
commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
7
An empirical study of factors affecting customer loyalty in e-business : a predictive study in selected states of India
Mackasare, Swapnil
;
Chowdhury, Sanjit Roy
- In:
International journal of electronic customer …
11
(
2017/2018
)
3
,
pp. 203-236
Persistent link: https://www.econbiz.de/10011966932
Saved in:
8
Investigating factors in implementation of electronic customer relationship management and its consequences in private hospitals in Isfahan city
Seify, Mohsen
;
Tabaeeian, Reihaneh Alsadat
; …
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 225-245
Persistent link: https://www.econbiz.de/10012509228
Saved in:
9
Role of e-service quality in articulating e-WOM : a serial mediation approach
Kaur, Baljit
- In:
International journal of electronic customer …
12
(
2020
)
4
,
pp. 309-325
Persistent link: https://www.econbiz.de/10012509247
Saved in:
10
Clarifying the effect of customer knowledge management to improve business performance of banks : considering the role of electronic customer relationship management
Rastgar, Abbas Ali
;
Esmaili, Ebrahim
;
Naderi, Reihaneh
; …
- In:
International journal of electronic customer …
12
(
2019
)
2
,
pp. 108-123
Persistent link: https://www.econbiz.de/10012253367
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