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~isPartOf:"International journal of hospitality management"
~isPartOf:"International journal of trade and global markets"
~isPartOf:"Journal of financial services marketing : JFSM"
~subject:"Finanzdienstleistung"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject:"customer relationship management"
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Finanzdienstleistung
Beziehungsmarketing
354
Relationship marketing
354
Consumer behaviour
190
Konsumentenverhalten
190
Customer satisfaction
155
Kundenzufriedenheit
155
Dienstleistungsqualität
128
Service quality
128
Hotel industry
85
Hotellerie
85
Gastronomie
65
Restaurant industry
65
Brand management
46
Markenführung
46
Brand image
41
Markenimage
41
Emotion
39
Customer service
32
Kundenservice
32
Confidence
31
Vertrauen
31
Beschwerdemanagement
27
Complaint management
27
USA
26
United States
26
Satisfaction
24
Financial services
23
Customer value
22
Kundenwert
22
Loyalty
22
Arbeitsverhalten
20
Customer integration
20
Kundenintegration
20
Work behaviour
20
Tourism employees
18
Tourismusberufe
18
Bank
17
Brand
17
Markenartikel
17
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7
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Article
23
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Aufsatz in Zeitschrift
Article in journal
23
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English
23
Author
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Bergeron, Jasmin
2
Maas, Peter
2
Abdelsalam, Mohammed Khalifa
1
Alhazmi, Basem Masoud
1
Atorough, Peter
1
Brennan, Ross
1
Breur, Tom
1
Bäckström, Lars
1
Campbell, Colin
1
Chen, Hui-ju
1
Devlin, James
1
Ennew, Christine T.
1
Gordon, Tsui Luen On
1
Graf, Albert
1
Halstead, Diane
1
Hong, Jung Kee
1
Houjeir, Roudaina
1
Jones, Michael A.
1
Kabadayi, Sertan
1
Kam, Booi Hon
1
Kharouf, Husni
1
Komulainen, Hanna
1
Laroche, Michel
1
Lesseig, Vance P.
1
Liang, Chiung-ju
1
Makkonen, Hannu
1
McKechnie, Sally
1
Moin, S. M. A.
1
Mongay, Jorge
1
Muhammad Farhan Basheer
1
Nel, Deon
1
Pires, Guilherme D.
1
Pitt, Leyland F.
1
Puustinen, Pekka
1
Rajaobelina, Lova
1
Ricard, Line
1
Riquelme, Hernan
1
Saarijävi, Hannu
1
Salem, Heba
1
Sangri, Esmail Salehi
1
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Published in...
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International journal of hospitality management
International journal of trade and global markets
Journal of financial services marketing : JFSM
The international journal of bank marketing : IJBM
9
The journal of services marketing
8
The service industries journal
7
Journal of retailing and consumer services
6
Die Bank
4
International journal of bank marketing
4
Journal of financial services marketing
4
Journal of marketing management : MM
3
Journal of service management
3
Journal of strategic marketing
3
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
2
Electronic markets : the international journal on networked business
2
European management journal
2
International business review : the official journal of the European International Business Academy
2
International journal of financial services management : IJFSM
2
International journal of management & enterprise development : IJMED
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of business research : JBR
2
Journal of digital banking
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of service research
2
Sparkasse : Manager-Magazin für die Sparkassen-Finanzgruppe
2
AICEI proceedings
1
Accounting research journal
1
Asia Pacific business review
1
Asia-Pacific journal of management research and innovation : APJMRI
1
Asian African journal of economics and econometrics
1
Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research
1
Bank-Praktiker : rechtssicher, revisionsfest, risikogerecht
1
Benchmarking : an international journal
1
Business and Economic Research : BER
1
Cogent business & management
1
Controlling & Management review / Sonderheft : ZfCM : Zeitschrift für Controlling & Management
1
Controlling & management review : Zeitschrift für Controlling & Management
1
Corporate reputation review : an international journal
1
European financial management : the journal of the European Financial Management Association
1
European journal of marketing : EJM
1
European journal of operational research : EJOR
1
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ECONIS (ZBW)
23
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1
Entrepreneurial finance and risk mitigation in Islamic and conventional banks : evidence from Pakistan
Ul Hameed, Waseem
;
Muhammad Farhan Basheer
;
Abdelsalam, …
- In:
International journal of trade and global markets
16
(
2022
)
1/3
,
pp. 237-249
Persistent link: https://www.econbiz.de/10013483486
Saved in:
2
Religiosity and customer trust in financial services marketing relationships
Alhazmi, Basem Masoud
- In:
Journal of financial services marketing : JFSM
24
(
2019
)
1/2
,
pp. 31-43
Persistent link: https://www.econbiz.de/10012060004
Saved in:
3
Customer experience in omni-channel banking services
Komulainen, Hanna
;
Makkonen, Hannu
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 190-199
Persistent link: https://www.econbiz.de/10011975280
Saved in:
4
Perceptions of consumers in the financial industry under a qualitative data analysis methodology
Mongay, Jorge
- In:
International journal of trade and global markets
9
(
2016
)
1
,
pp. 33-44
Persistent link: https://www.econbiz.de/10011547851
Saved in:
5
Customers' dissatisfaction with banking channels and their intention to leave banks : the moderating effect of trust and trusting beliefs
Kabadayi, Sertan
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
3
,
pp. 194-208
Persistent link: https://www.econbiz.de/10011554775
Saved in:
6
Trust in cross-cultural b2b financial service relationships : the role of shared values
Houjeir, Roudaina
;
Brennan, Ross
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
2
,
pp. 90-102
Persistent link: https://www.econbiz.de/10011537492
Saved in:
7
The magic of branding : the role of "pledge", "turn" and "prestige" in fostering consumer trust in financial services
Moin, S. M. A.
;
Devlin, James
;
McKechnie, Sally
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
2
,
pp. 113-126
Persistent link: https://www.econbiz.de/10011537494
Saved in:
8
A framework for understanding the evolution of relationship quality and the customer relationship development process
Atorough, Peter
;
Salem, Heba
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
4
,
pp. 267-283
Persistent link: https://www.econbiz.de/10011594161
Saved in:
9
Bancassurance in East Asia : cultural impact on customers' cross-buying behaviour
Hong, Jung Kee
;
Yi, Yu-il
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
3
,
pp. 234-247
Persistent link: https://www.econbiz.de/10010497744
Saved in:
10
An integrative model of installed online trust in the financial services industry
Rajaobelina, Lova
;
Ricard, Line
;
Bergeron, Jasmin
; …
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
3
,
pp. 186-197
Persistent link: https://www.econbiz.de/10010497765
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