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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of business economics : JBE"
~subject:"Consumer behaviour"
~subject:"Innovation management"
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Consumer behaviour
Innovation management
Dienstleistung
26
Services
26
Dienstleistungsqualität
17
Service quality
17
Konsumentenverhalten
13
Dienstleistungssektor
10
Service industry
10
Customer service
8
Kundenservice
8
Beziehungsmarketing
7
Relationship marketing
7
Service
7
Innovation
6
Gastronomie
5
Hospital
5
Krankenhaus
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Restaurant industry
5
Robot
5
Roboter
5
Customer satisfaction
4
Hospitality
4
Kundenzufriedenheit
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Service innovation
4
Service robot
4
Theorie
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Theory
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Innovationsmanagement
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Service encounter
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Tipping
3
Tipping behaviour
3
Trinkgeld
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Anthropomorphism
2
Artificial intelligence
2
Betriebliche Wertschöpfung
2
Customer integration
2
Dienstleistungsinnovation
2
Gastgewerbe
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15
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Liu, Canmian
2
Xie, Lishan
2
Benkenstein, Martin
1
Boman, Laura
1
Chen, Qiurong
1
Cheng, Jen-Son
1
Della Corte, Valentina
1
Douglas, Alecia C.
1
Fan, Alei
1
Frank, David G.
1
Frey, Alexander
1
Geiger, Ingmar
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Gilboa, Shaked
1
Gursoy, Dogan
1
Guttmann, Tali Seger
1
Guéguen, Nicolas
1
Güthoff, Judith
1
Han, Hye-Sook
1
He, Zeya
1
Huang, Dan
1
Huang, Jiahui
1
Jacob, Céline
1
Kim, Min-Seong
1
Kleinaltenkamp, Michael
1
Kluckert, Manuel
1
Kong, Shaojun
1
Koo, Dong-Woo
1
Lefebvre, Sarah
1
Lehto, Xinran Y.
1
Li, Dongmei
1
Li, Zhiyong
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Meineri, Sébastien
1
O'Neill, Martin A.
1
Orlowski, Marissa
1
Park, Soona
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Partouche-Sebban, Judith
1
Prisco, Anna
1
Sepe, Fabiana
1
Tang, Ta-Wei
1
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International journal of hospitality management
Journal of business economics : JBE
Journal of business research : JBR
24
The journal of services marketing
23
The service industries journal
22
SpringerLink / Bücher
14
Journal of service research : JSR
13
Journal of service management
12
Services marketing quarterly
12
Journal of retailing and consumer services
11
The journal of business & industrial marketing
11
Journal of service research
9
International journal of production economics
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
European journal of marketing : EJM
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of services technology and management
6
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
5
International journal of innovation management
5
Konzepte für das Service Engineering : Modularisierung, Prozessgestaltung und Produktivitätsmanagement ; mit 10 Tabellen
5
Research
5
The handbook of innovation and services : a multi-disciplinary perspective
5
AMS review : official publication of the Academy of Marketing Science
4
European review of service economics and management
4
International journal of business innovation and research
4
International journal of services and operations management
4
Journal of service theory and practice
4
Mit Dienstleistungen die Zukunft gestalten : [Impulse aus Forschung und Praxis] ; Beiträge der 8. Dienstleistungstagung des BMBF
4
Mobile service innovation and business models
4
Service business
4
Basler Schriften zum Marketing
3
Forum Dienstleistungsmanagement
3
Gabler Research
3
Innovationsentwicklung, Internationalität, Mitarbeiterperspektive
3
International journal of business innovation and research : IJBIR
3
International journal of contemporary hospitality management
3
International journal of quality and service sciences
3
International journal of services and operations management : IJSOM
3
Total quality management & business excellence
3
African journal of science, technology, innovation and development : AJSTID
2
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ECONIS (ZBW)
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1
Look on the bright side : emojis impact tipping behaviour
Lefebvre, Sarah
;
Boman, Laura
;
Orlowski, Marissa
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014457828
Saved in:
2
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
3
Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina
;
Sepe, Fabiana
;
Gursoy, Dogan
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
Saved in:
4
Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
5
Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
6
Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan
;
Liu, Canmian
;
Li, Dongmei
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
Saved in:
7
"I live with terror inside me" : exploring customers' instinctive reactions to terror
Guttmann, Tali Seger
;
Gilboa, Shaked
;
Partouche-Sebban, …
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012425223
Saved in:
8
Innovative behavior motivations among frontline employees : the mediating role of knowledge management
Kim, Min-Seong
;
Koo, Dong-Woo
;
Han, Hye-Sook
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013327983
Saved in:
9
Customer-robot interactions : understanding customer experience with service robots
Huang, Dan
;
Chen, Qiurong
;
Huang, Jiahui
;
Kong, Shaojun
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013328076
Saved in:
10
To gift or not to gift : how providing a memento affects a restaurant magician's tips
Frank, David G.
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-3
Persistent link: https://www.econbiz.de/10012241528
Saved in:
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