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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of marketing"
~subject:"Customer service"
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Search: subject:"Management"
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Customer service
Consumer behaviour
444
Konsumentenverhalten
444
Hotel industry
435
Hotellerie
435
Beziehungsmarketing
404
Relationship marketing
404
Dienstleistungsqualität
242
Service quality
242
Customer satisfaction
235
Kundenzufriedenheit
235
Brand management
184
Markenführung
184
Gastronomie
166
Restaurant industry
166
Hospitality industry
149
Gastgewerbe
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USA
134
United States
134
Marketing management
126
Marketingmanagement
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Corporate Social Responsibility
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Corporate social responsibility
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Brand image
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Markenimage
114
Arbeitsverhalten
109
Work behaviour
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Firm performance
101
Unternehmenserfolg
101
Environmental management
96
Umweltmanagement
95
Arbeitszufriedenheit
89
Job satisfaction
89
Führungsstil
88
Leadership style
88
Innovation
82
Kundenservice
81
Emotion
78
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78
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English
81
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Mattila, Anna S.
4
Miao, Li
3
Torres, Edwin N.
3
Bai, Billy
2
Cheng, Bao
2
Huang, Zhuowei
2
Huey Chern Boo
2
Liu, Canmian
2
Liu, Qing
2
Lu, Lu
2
Lyu, Yijing
2
MacQuilken, Lisa
2
Ruyter, Ko de
2
Sirianni, Nancy J.
2
Wei, Wei
2
Xie, Lishan
2
Zhang, Tingting
2
Aattila, Anna S.
1
Andajigarmaroudi, Saeed
1
Andrews, Michelle
1
Babalola, Mayowa
1
Babalola, Mayowa T.
1
Baker, William
1
Bilgihan, Anil
1
Bitner, Mary Jo
1
Bizjak, Boštjan
1
Bolander, Willy
1
Borghi, Matteo
1
Brady, Michael K.
1
Brewster, Zachary W.
1
Brown, Stephen Walter
1
Butcher, Ken
1
Cao, Qiqi
1
Challagalla, Goutam
1
Chan, Kimmy Wa
1
Chang, Feng-hsiang
1
Chang, Kuo-Chien
1
Chang, Yaping
1
Chen, Haixiao
1
Chen, Kaung-hwa
1
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International journal of hospitality management
Journal of marketing
Journal of retailing and consumer services
75
The journal of services marketing
75
Journal of business research : JBR
62
SpringerLink / Bücher
38
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
Journal of service research
28
International journal of contemporary hospitality management
23
Psychology & marketing
20
Services marketing quarterly
20
International journal of services and operations management
19
Journal of service theory and practice
18
Gabler Edition Wissenschaft
17
Journal of hospitality marketing & management
17
Journal of retailing
17
Managing service quality : MSQ ; an international journal
17
Journal of the Academy of Marketing Science
15
Europäische Hochschulschriften / 5
14
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
Harvard-Business-Manager : das Wissen der Besten
13
International journal of production economics
13
Springer eBook Collection / Business and Economics
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of quality and service sciences
12
Tourism management : research, policies, practice
12
Human Resource Management International Digest
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
European journal of marketing : EJM
10
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
10
International journal of business and economics
10
International journal of consumer studies
10
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ECONIS (ZBW)
81
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81
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1
The inverted-U influence of leader benevolence on extra-role customer service behavior
Zhang, Fan
;
Huan, Li
;
Liu, Shijie
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014311462
Saved in:
2
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
3
Effects of leader behaviors on extra-role proactive service : the role of cultural tightness-looseness
Rescalvo-Martin, Elisa
;
Gutierrez, Leopoldo
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457831
Saved in:
4
Putting customer service at risk : why and when family ostracism relates to customer-oriented behaviors
Rahaman, H. M. Saidur
;
Kwan, Ho Kwong
;
Babalola, Mayowa
; …
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014282484
Saved in:
5
The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You
;
Liang, Zhehao
;
Wang, Yawei
;
Chang, Yaping
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014487592
Saved in:
6
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
7
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
Saved in:
8
Team leader humility and team proactive customer service behavior : a regulatory focus perspective
Cao, Qiqi
;
Yang, Sainan
;
Wang, Xiao
;
Huang, Zhuowei
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014440004
Saved in:
9
Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan
;
Liu, Canmian
;
Li, Dongmei
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
Saved in:
10
Customer verbal aggression and employee service sabotage : the mediating role of perceived discrimination
Lin, Derong
;
Shi, Zhao
;
Kim, Haemi
;
Qu, Hailin
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227719
Saved in:
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