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~isPartOf:"International journal of hospitality management"
~isPartOf:"Management decision : MD"
~subject:"Hospitality industry"
~subject:"Proactive customer service performance"
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Hospitality industry
Proactive customer service performance
Proactive personality
8
Arbeitsverhalten
7
Arbeitszufriedenheit
7
Job satisfaction
7
Work behaviour
7
Customer service
6
Kundenservice
6
Arbeitsleistung
5
Dienstleistungsqualität
5
Führungsstil
5
Job performance
5
Leadership style
5
Personality psychology
5
Persönlichkeitspsychologie
5
Service quality
5
Emotion
4
Leistungsmotivation
4
Work motivation
4
Employee retention
3
Environmental management
3
Hotel industry
3
Hotellerie
3
Mitarbeiterbindung
3
Organizational behaviour
3
Umweltmanagement
3
Verhalten in Organisationen
3
Arbeitsgruppe
2
Arbeitspsychologie
2
Beziehungsmarketing
2
Business ethics
2
Career development
2
Coronavirus
2
Customer satisfaction
2
Employee task performance
2
Erwerbsverlauf
2
Gastgewerbe
2
Hospital
2
Job engagement
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Lyu, Yijing
2
Birtch, Thomas A.
1
Cai, Zhenyao
1
Chen, Mengyuan
1
Cheng, Bao
1
Cheng, Tan
1
Chiang, Flora F. T.
1
Deng, Xincai
1
Dong, Yun
1
Guo, Gongxing
1
Guo, Yulang
1
Ho, Jo Ann
1
Li, Yan
1
Ng, Siew Imm
1
Peng, Yan
1
Qiu, Canhua
1
Sambasivan, Murali
1
Wang, Jin
1
Wei Leong Chan
1
Ye, Yijiao
1
Zhang, Pan
1
Zhou, Xing
1
Zhu, Hong
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International journal of hospitality management
Management decision : MD
International journal of contemporary hospitality management
7
Journal of hospitality marketing & management
2
Asia Pacific journal of management
1
Business strategy and the environment
1
Corporate social responsibility and environmental management
1
Journal of retailing and consumer services
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Tourism review
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ECONIS (ZBW)
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1
Am I choosing the right career? : the implications of COVID-19 on the occupational attitudes of hospitality management students
Birtch, Thomas A.
;
Chiang, Flora F. T.
;
Cai, Zhenyao
; …
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012547998
Saved in:
2
Does a leader's "partiality" affect employees' proactivity in the hospitality industry? : a cross-level analysis
Cheng, Tan
;
Zhang, Pan
;
Guo, Yulang
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300146
Saved in:
3
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
Saved in:
4
Antecedents and outcome of job embeddedness : evidence from four and five-star hotels
Wei Leong Chan
;
Ho, Jo Ann
;
Sambasivan, Murali
;
Ng, Siew Imm
- In:
International journal of hospitality management
83
(
2019
),
pp. 37-45
Persistent link: https://www.econbiz.de/10012121945
Saved in:
5
Exploring the dynamic effect of multi-quality attributes on overall satisfaction : the case of incentive events
Zhu, Hong
;
Lyu, Yijing
;
Deng, Xincai
;
Ye, Yijiao
- In:
International journal of hospitality management
64
(
2017
),
pp. 62-72
Persistent link: https://www.econbiz.de/10011731682
Saved in:
6
Sexual harassment and
proactive
customer service performance : the roles of job engagement and sensitivity to interpersonal mistreatment
Li, Yan
;
Chen, Mengyuan
;
Lyu, Yijing
;
Qiu, Canhua
- In:
International journal of hospitality management
54
(
2016
),
pp. 116-126
Persistent link: https://www.econbiz.de/10011474061
Saved in:
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