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~isPartOf:"International journal of hospitality management"
~language:"eng"
~language:"hun"
~language:"zho"
~subject:"Dienstleistung"
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Dienstleistung
Services
19
Dienstleistungsqualität
12
Service quality
12
Dienstleistungssektor
8
Service industry
8
Consumer behaviour
7
Customer service
7
Konsumentenverhalten
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Kundenservice
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Beziehungsmarketing
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Relationship marketing
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Robot
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Roboter
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Customer satisfaction
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Innovation
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Service robot
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Hospitality
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Hotel industry
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Clergue, Valentina
2
Etemad-Sajadi, Reza
2
Heo, Cindy Yoonjoung
2
Liu, Canmian
2
Tang, Ta-Wei
2
Xie, Lishan
2
Altinay, Levent
1
Chen, Qiurong
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Cheng, Jen-Son
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Della Corte, Valentina
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Fan, Alei
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Gregory, Amy M.
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Gursoy, Dogan
1
Guéguen, Nicolas
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He, Zeya
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Huang, Dan
1
Huang, Jiahui
1
Israeli, Aviad A.
1
Ivanov, Stanislav
1
Jacob, Céline
1
Kong, Shaojun
1
Lehto, Xinran Y.
1
Lelo de Larrea, Gabriela
1
Li, Dongmei
1
Li, Zhiyong
1
Liu, Qing
1
Martin, Emma
1
Mattila, Anna S.
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Meineri, Sébastien
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Park, Soona
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Sepe, Fabiana
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Tuomi, Aarni
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Tussyadiah, Iis P.
1
Wang, Tsai-Chiao
1
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1
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International journal of hospitality management
The service industries journal
60
Journal of service management
57
The journal of services marketing
56
Journal of business research : JBR
44
Journal of service research : JSR
43
SpringerLink / Bücher
30
International journal of production economics
21
Industrial marketing management : the international journal for industrial and high-tech firms
20
International journal of services technology and management
20
Services marketing quarterly
20
Journal of retailing and consumer services
18
Journal of service research
18
The journal of business & industrial marketing
18
Working paper / National Bureau of Economic Research, Inc.
18
The science of service systems
17
European journal of operational research : EJOR
16
European journal of marketing : EJM
15
Handbook of service science ; [Vol. 1]
15
Service business
15
The handbook of innovation and services : a multi-disciplinary perspective
15
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
14
Management science : journal of the Institute for Operations Research and the Management Sciences
14
Discussion paper / Centre for Economic Policy Research
13
Meddelanden från Svenska Handelshögskolan
13
NBER working paper series
13
NBER Working Paper
12
European review of service economics and management
11
International journal of quality and service sciences
11
Managing service quality : MSQ ; an international journal
11
Service science, management and engineering : education for the 21st Century
11
International journal of production research
10
Schriften zum Produktionsmanagement
10
Ecosystem services and global trade of natural resources : ecology, economics and policies
9
International journal of services and operations management
9
Managing the service economy : prospects and problems; essays commisssioned for the inaugural conference of the Fishman-Davidson Center for the Study of the Service Sector, WhartonSchool, Univ. of Pennsylvania
9
Marketing theory
9
International journal of contemporary hospitality management
8
Journal of the Operational Research Society : OR
8
Mobile service innovation and business models
8
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ECONIS (ZBW)
17
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1
Reprint of: Instilling the core tenets of hospitality in healthcare services : the role of service assurance and social presence
Etemad-Sajadi, Reza
;
Heo, Cindy Yoonjoung
;
Clergue, …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014334776
Saved in:
2
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
3
Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina
;
Sepe, Fabiana
;
Gursoy, Dogan
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
Saved in:
4
Instilling the core tenets of hospitality in healthcare services : the role of service assurance and social presence
Etemad-Sajadi, Reza
;
Heo, Cindy Yoonjoung
;
Clergue, …
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014311439
Saved in:
5
Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
6
Tech-touch balance in the service encounter : the impact of supplementary human service on consumer responses
Wu, Luorong
;
Fan, Alei
;
Yang, Yang
;
He, Zeya
- In:
International journal of hospitality management
101
(
2022
),
pp. 110
Persistent link: https://www.econbiz.de/10013271321
Saved in:
7
Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan
;
Liu, Canmian
;
Li, Dongmei
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
Saved in:
8
Customer-robot interactions : understanding customer experience with service robots
Huang, Dan
;
Chen, Qiurong
;
Huang, Jiahui
;
Kong, Shaojun
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013328076
Saved in:
9
The importance of human-related factors on service innovation and performance
Tajeddini, Kayhan
;
Martin, Emma
;
Altinay, Levent
- In:
International journal of hospitality management
85
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012241335
Saved in:
10
Informing timeshare exchange services on the drivers of customer-driven co-production
Lelo de Larrea, Gabriela
;
Gregory, Amy M.
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012388592
Saved in:
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