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~isPartOf:"International journal of hospitality management"
~subject:"Consumer behaviour"
~subject:"Hotel industry"
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Search: subject:"Beziehungsmarketing"
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Consumer behaviour
Hotel industry
Beziehungsmarketing
280
Relationship marketing
280
Konsumentenverhalten
164
Customer satisfaction
137
Kundenzufriedenheit
137
Dienstleistungsqualität
116
Service quality
116
Hotellerie
85
Gastronomie
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Restaurant industry
65
Brand management
42
Markenführung
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Emotion
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Markenimage
35
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25
Complaint management
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Satisfaction
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United States
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Tourism employees
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Han, Heesup
14
Mattila, Anna S.
7
Hyun, Sunghyup Sean
6
Jang, Soocheong
5
Wong, IpKin Anthony
5
Ahn, Jiseon
4
Kim, Wansoo
4
Qu, Hailin
4
Tanford, Sarah
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Yu, Jongsik
4
Back, Ki-Joon
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Bai, Billy
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Chua, Bee-Lia
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Hanks, Lydia
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Im, Jinyoung
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So, Kevin Kam Fung
3
Song, Hak-jun
3
Tajeddini, Kayhan
3
Torres, Edwin N.
3
Wei, Wei
3
Wu, Shwu-ing
3
Xu, Xun
3
Assaf, A. Georges
2
Bonfanti, Angelo
2
Bulchand-Gidumal, Jacques
2
DiPietro, Robin B.
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Gamage, Thilini Chathurika
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Gao, Yixing
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Gil Saura, Irene
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Ham, Sunny
2
Hua, Nan
2
Huey Chern Boo
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Jani, Dev
2
Josiassen, Alexander
2
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2
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International journal of hospitality management
Journal of retailing and consumer services
460
Journal of business research : JBR
343
The journal of services marketing
117
The journal of product & brand management
97
International journal of contemporary hospitality management
91
Journal of hospitality marketing & management
85
The journal of brand management : an international journal
77
Journal of the Academy of Marketing Science
76
Psychology & marketing
74
Cogent business & management
72
Journal of travel and tourism marketing
70
Asia Pacific journal of marketing and logistics
68
Journal of retailing
66
The service industries journal
63
Journal of strategic marketing
60
Tourism management : research, policies, practice
59
Industrial marketing management : the international journal for industrial and high-tech firms
57
Journal of service management
55
European journal of marketing : EJM
51
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
Journal of marketing
51
Marketing intelligence & planning
51
Journal of service research : JSR
50
International journal of retail & distribution management
48
Services marketing quarterly
48
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
46
The international review of retail, distribution and consumer research
46
International journal of internet marketing and advertising : IJIMA
45
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
42
International journal of retail and distribution management
42
The international journal of bank marketing : IJBM
41
Service business
40
International journal of electronic marketing and retailing : IJEMR
39
SpringerLink / Bücher
38
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
37
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
36
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
36
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
36
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
35
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ECONIS (ZBW)
204
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1
How does ritualistic service increase brand evangelism through E2C interaction quality and memory? : the moderating role of social phobia
Shang, Yuanyuan
;
Li, Fangxuan
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457798
Saved in:
2
Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
3
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
4
Brand personality of global chain hotels, self-congruity, and self-discrepancy on customer responses
Kim, Jinkyung Jenny
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439970
Saved in:
5
Customer satisfaction and loyalty with online consumer reviews : factors affecting revisit intentions
Camilleri, Mark Anthony
;
Filieri, Raffaele
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014439971
Saved in:
6
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
7
Nexus of customer adaptation to mannequins with visit intention to full-service restaurants : role of spatial layout
Selem, Kareem M.
;
Shahidul Islam, Mohammad
; …
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014487567
Saved in:
8
The moments of truth : a qualitative exploration of service interactions between employees with disabilities in the food service industry, and their customers
Doan, Tin
;
Mooney, Shelagh
;
Kim, Peter Beomcheol
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014487591
Saved in:
9
The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You
;
Liang, Zhehao
;
Wang, Yawei
;
Chang, Yaping
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014487592
Saved in:
10
How can foodstagramming improve dining outcomes? : a normative focus perspective
Xiong, Xiling
;
Lian, Qi Lilith
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014325592
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