//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of hospitality management"
~subject:"Customer service"
~subject:"USA"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Management"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Customer service
USA
Hotel industry
434
Hotellerie
434
Consumer behaviour
309
Konsumentenverhalten
309
Beziehungsmarketing
280
Relationship marketing
280
Dienstleistungsqualität
221
Service quality
221
Customer satisfaction
203
Kundenzufriedenheit
203
Gastronomie
166
Restaurant industry
166
Hospitality industry
149
Gastgewerbe
147
Corporate Social Responsibility
106
Corporate social responsibility
106
Brand management
103
Markenführung
103
Arbeitsverhalten
102
Work behaviour
102
Environmental management
92
Umweltmanagement
91
Arbeitszufriedenheit
84
Führungsstil
84
Job satisfaction
84
Leadership style
84
United States
82
Firm performance
81
Unternehmenserfolg
81
Hospital
77
Krankenhaus
77
Emotion
74
Kundenservice
70
Brand image
68
Markenimage
68
Human Resource Management
67
Personalmanagement
66
Tourism employees
63
more ...
less ...
Online availability
All
Undetermined
66
Type of publication
All
Article
146
Type of publication (narrower categories)
All
Article in journal
146
Aufsatz in Zeitschrift
146
Language
All
English
146
Author
All
Jang, Soocheong
11
Lee, Seoki
7
Mattila, Anna S.
7
Miao, Li
7
Han, Heesup
4
Heo, Cindy Yoonjoung
4
Kim, Woo Gon
4
Tanford, Sarah
4
Guchait, Priyanko
3
Gursoy, Dogan
3
Ha, Jooyeon
3
Hyun, Sunghyup Sean
3
Kang, Kyung Ho
3
Pizam, Abraham
3
Ro, Heejung
3
Seo, Soobin
3
Torres, Edwin N.
3
Wei, Wei
3
Bai, Billy
2
Cai, Liping A.
2
Cheng, Bao
2
Huang, Zhuowei
2
Huey Chern Boo
2
Kang, Hee Jung
2
Kim, Wansoo
2
Kim, Yunhi
2
Koh, Yoon
2
Liu, Canmian
2
Liu, Qing
2
Lu, Lu
2
Lyu, Yijing
2
MacQuilken, Lisa
2
Magnini, Vincent P.
2
Ok, Chihyung
2
Ozdemir, Ozgur
2
Qu, Hailin
2
Raab, Carola
2
Reynolds, Dennis
2
Singal, Manisha
2
Tang, Chun-Hung
2
more ...
less ...
Published in...
All
International journal of hospitality management
Working paper / National Bureau of Economic Research, Inc.
824
Journal of business ethics : JOBE
270
The review of financial studies
260
The journal of finance : the journal of the American Finance Association
242
European journal of operational research : EJOR
229
Harvard business review : HBR
225
Journal of business research : JBR
189
NBER working paper series
186
Journal of financial economics
181
Academy of Management journal : AMJ
180
Discussion paper / Centre for Economic Policy Research
176
International journal of production research
175
International journal of production economics
164
Journal of banking & finance
155
Journal of financial and quantitative analysis : JFQA
152
SpringerLink / Bücher
139
Strategic management journal
136
Harvard-Business-Manager : das Wissen der Besten
122
Industrial marketing management : the international journal for industrial and high-tech firms
112
International journal of project management : the journal of The International Project Management Association
110
Management science : journal of the Institute for Operations Research and the Management Sciences
108
Journal of retailing and consumer services
106
The American economic review
103
The journal of services marketing
100
American journal of agricultural economics
95
Computers & operations research : and their applications to problems of world concern ; an international journal
92
Business horizons
91
Research policy : policy, management and economic studies of science, technology and innovation
90
Working papers / Harvard Business School, Division of Research
87
Europäische Hochschulschriften / 5
86
Working paper
86
Journal of accounting and public policy
80
MIT sloan management review
79
Technological forecasting & social change : an international journal
78
Industrial and corporate change
75
The quarterly review of economics and finance : journal of the Midwest Economics Association ; journal of the Midwest Finance Association
75
The journal of applied business research
74
Strategy & leadership : a publication of Strategic Leadership Forum
73
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
70
more ...
less ...
Source
All
ECONIS (ZBW)
146
Showing
1
-
10
of
146
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The inverted-U influence of leader benevolence on extra-role customer service behavior
Zhang, Fan
;
Huan, Li
;
Liu, Shijie
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014311462
Saved in:
2
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
3
Effects of leader behaviors on extra-role proactive service : the role of cultural tightness-looseness
Rescalvo-Martin, Elisa
;
Gutierrez, Leopoldo
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457831
Saved in:
4
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
5
The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You
;
Liang, Zhehao
;
Wang, Yawei
;
Chang, Yaping
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014487592
Saved in:
6
Putting customer service at risk : why and when family ostracism relates to customer-oriented behaviors
Rahaman, H. M. Saidur
;
Kwan, Ho Kwong
;
Babalola, Mayowa
; …
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014282484
Saved in:
7
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
Saved in:
8
Team leader humility and team proactive customer service behavior : a regulatory focus perspective
Cao, Qiqi
;
Yang, Sainan
;
Wang, Xiao
;
Huang, Zhuowei
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014440004
Saved in:
9
Customer verbal aggression and employee service sabotage : the mediating role of perceived discrimination
Lin, Derong
;
Shi, Zhao
;
Kim, Haemi
;
Qu, Hailin
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227719
Saved in:
10
Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan
;
Liu, Canmian
;
Li, Dongmei
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->