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~isPartOf:"International journal of hospitality management"
~subject:"Customer value"
~subject:"Gastronomie"
~subject:"Konsumentenverhalten"
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Customer value
Gastronomie
Konsumentenverhalten
Beziehungsmarketing
280
Relationship marketing
280
Consumer behaviour
164
Customer satisfaction
137
Kundenzufriedenheit
137
Dienstleistungsqualität
116
Service quality
116
Hotel industry
85
Hotellerie
85
Restaurant industry
65
Brand management
42
Markenführung
42
Emotion
36
Brand image
35
Markenimage
35
Customer service
30
Kundenservice
30
Beschwerdemanagement
25
Complaint management
25
Satisfaction
23
USA
22
United States
22
Loyalty
21
Arbeitsverhalten
20
Confidence
20
Customer integration
20
Kundenintegration
20
Vertrauen
20
Work behaviour
20
Kundenwert
18
Tourism employees
18
Tourismusberufe
18
Arbeitszufriedenheit
16
Hospitality industry
16
Job satisfaction
16
Brand
15
Gastgewerbe
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196
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English
196
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Han, Heesup
15
Jang, Soocheong
9
Hyun, Sunghyup Sean
8
Mattila, Anna S.
6
Kim, Wansoo
5
Qu, Hailin
5
Wong, IpKin Anthony
5
Ahn, Jiseon
4
Back, Ki-Joon
3
Bai, Billy
3
Ha, Jooyeon
3
Hwang, Jinsoo
3
Im, Jinyoung
3
Ryu, Kisang
3
So, Kevin Kam Fung
3
Song, Hak-jun
3
Tanford, Sarah
3
Torres, Edwin N.
3
Wei, Wei
3
Xu, Xun
3
Yu, Jongsik
3
Bonfanti, Angelo
2
Bonn, Mark Andrew
2
Busser, James A.
2
Cho, Meehee
2
Choi, Eun-Kyong
2
Chua, Bee-Lia
2
DiPietro, Robin B.
2
Gamage, Thilini Chathurika
2
Gao, Yixing
2
Gil Saura, Irene
2
Gursoy, Dogan
2
Ham, Sunny
2
Hanks, Lydia
2
Hua, Nan
2
Huey Chern Boo
2
Jani, Dev
2
Jung, Hyo Sun
2
Kang, Juhee
2
Khan, Imran
2
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International journal of hospitality management
Journal of retailing and consumer services
466
Journal of business research : JBR
368
The journal of services marketing
126
The journal of product & brand management
100
Industrial marketing management : the international journal for industrial and high-tech firms
94
Journal of the Academy of Marketing Science
88
International journal of contemporary hospitality management
81
Journal of hospitality marketing & management
78
The journal of brand management : an international journal
77
Cogent business & management
75
Psychology & marketing
74
The service industries journal
74
Journal of travel and tourism marketing
72
Journal of strategic marketing
70
Asia Pacific journal of marketing and logistics
69
Journal of retailing
69
Journal of service management
61
Journal of marketing
60
Journal of service research : JSR
58
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
56
Marketing intelligence & planning
55
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
54
Tourism management : research, policies, practice
54
European journal of marketing : EJM
51
Services marketing quarterly
51
SpringerLink / Bücher
51
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
49
International journal of retail & distribution management
49
The international review of retail, distribution and consumer research
48
Service business
46
International journal of internet marketing and advertising : IJIMA
45
The international journal of bank marketing : IJBM
44
International journal of retail and distribution management
42
International journal of electronic marketing and retailing : IJEMR
39
The journal of business & industrial marketing
39
International journal of electronic customer relationship management : IJECRM
38
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
38
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
37
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
37
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ECONIS (ZBW)
196
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1
How does ritualistic service increase brand evangelism through E2C interaction quality and memory? : the moderating role of social phobia
Shang, Yuanyuan
;
Li, Fangxuan
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457798
Saved in:
2
Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
3
Α ranking model based on user generated content and fuzzy logic
Novas, Dimitrios
;
Papakyriakopoulos, Dimitrios
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014439940
Saved in:
4
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
5
Brand personality of global chain hotels, self-congruity, and self-discrepancy on customer responses
Kim, Jinkyung Jenny
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439970
Saved in:
6
Customer satisfaction and loyalty with online consumer reviews : factors affecting revisit intentions
Camilleri, Mark Anthony
;
Filieri, Raffaele
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014439971
Saved in:
7
What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa
;
Loureiro, Sandra Maria Correia
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
Saved in:
8
Nexus of customer adaptation to mannequins with visit intention to full-service restaurants : role of spatial layout
Selem, Kareem M.
;
Shahidul Islam, Mohammad
; …
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014487567
Saved in:
9
The moments of truth : a qualitative exploration of service interactions between employees with disabilities in the food service industry, and their customers
Doan, Tin
;
Mooney, Shelagh
;
Kim, Peter Beomcheol
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014487591
Saved in:
10
The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You
;
Liang, Zhehao
;
Wang, Yawei
;
Chang, Yaping
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014487592
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