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~isPartOf:"International journal of hospitality management"
~subject:"Dienstleistungsqualität"
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Search: subject:"Motivation"
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Dienstleistungsqualität
Leistungsmotivation
72
Work motivation
72
Arbeitszufriedenheit
41
Job satisfaction
41
Hotel industry
40
Hotellerie
40
Motivation
40
Arbeitsverhalten
30
Work behaviour
30
Work engagement
27
Tourism employees
25
Tourismusberufe
25
Consumer behaviour
24
Konsumentenverhalten
24
Arbeitskräfte
20
Workforce
20
Employee retention
18
Mitarbeiterbindung
18
Job performance
17
Arbeitsleistung
16
Gastronomie
13
Restaurant industry
13
Beziehungsmarketing
12
Personality psychology
12
Persönlichkeitspsychologie
12
Relationship marketing
12
Arbeitspsychologie
11
Führungsstil
11
Leadership style
11
Organizational psychology
11
Customer satisfaction
10
Human Resource Management
10
Kundenzufriedenheit
10
Personalmanagement
10
China
9
Coronavirus
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Hospital
9
Krankenhaus
9
Organizational behaviour
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Babakus, Emin
1
Boxall, Peter F.
1
Chang, Kuo-Chien
1
Chang, Yee-Shan
1
Cheah, Jun-Hwa
1
Chen, Mengyuan
1
Cheung, Gordon
1
Deitz, George D.
1
Fakhreddin, Farbod
1
Foroudi, Pantea
1
Geng, Ruoqi
1
Hewagama, Gayani
1
Hong, Zhisheng
1
Huan, Li
1
Hutchison, Ann
1
Karatepe, Osman M.
1
Kennell, James
1
Lai, Jennifer Y. M.
1
Lam, Long W.
1
Li, Yan
1
Lim, Xin-Jean
1
Liu, Shijie
1
Lyu, Yijing
1
Marvi, Reza
1
Morrison, Alastair M.
1
Qiu, Canhua
1
Song, Wenhao
1
Wang, Wangshuai
1
Yavas, Ugur
1
Zhang, Fan
1
Zhang, Mo
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Zhu, Julie N. Y.
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International journal of hospitality management
International journal of contemporary hospitality management
7
Service business
7
Journal of business research : JBR
6
The service industries journal
6
Journal of air transport management
5
Journal of hospitality marketing & management
5
Journal of travel and tourism marketing
5
Services marketing quarterly
5
European journal of marketing : EJM
4
The journal of services marketing
4
Discussion paper / Centre for Economic Policy Research
3
International public management journal
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of service management
3
Tourism management : research, policies, practice
3
Working paper / National Bureau of Economic Research, Inc.
3
Australasian marketing journal
2
Discussion paper series / IZA
2
Health care management review : HCM review
2
International journal of retail & distribution management
2
International journal of retail and distribution management
2
International journal of services and operations management : IJSOM
2
International journal of services, economics and management
2
Journal of Asian finance, economics and business : JAFEB
2
Journal of hospitality and tourism insights
2
Journal of marketing
2
Journal of retailing and consumer services
2
Journal of service theory and practice
2
Journal of service theory and practice : JSTP
2
Journal of the Academy of Marketing Science
2
NBER Working Paper
2
NBER working paper series
2
Review of economics and development studies
2
Technological forecasting & social change : an international journal
2
The Cornell hospitality quarterly
2
Total quality management & business excellence
2
Tourism management perspectives : TMP
2
Working papers / Centre for Market and Public Organisation
2
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Let me engage you : peer engagement behaviour on peer-to-peer platforms
Marvi, Reza
;
Foroudi, Pantea
;
Fakhreddin, Farbod
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014487582
Saved in:
2
The inverted-U influence of leader benevolence on extra-role customer service behavior
Zhang, Fan
;
Huan, Li
;
Liu, Shijie
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014311462
Saved in:
3
Are unmanned smart hotels du jour or are they here forever? : experiential pathway analysis of antecedents of satisfaction and loyalty
Chang, Yee-Shan
;
Cheah, Jun-Hwa
;
Lim, Xin-Jean
; …
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255958
Saved in:
4
The double-edged sword effect of service recovery awareness of frontline employees : from a job demands-resources perspective
Zhang, Mo
;
Geng, Ruoqi
;
Hong, Zhisheng
;
Song, Wenhao
; …
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293865
Saved in:
5
Returning good for evil : a study of customer incivility and extra-role customer service
Zhu, Julie N. Y.
;
Lam, Long W.
;
Lai, Jennifer Y. M.
- In:
International journal of hospitality management
81
(
2019
),
pp. 65-72
Persistent link: https://www.econbiz.de/10012128321
Saved in:
6
Service recovery through empowerment? : HRM, employee performance and job satisfaction in hotels
Hewagama, Gayani
;
Boxall, Peter F.
;
Cheung, Gordon
; …
- In:
International journal of hospitality management
81
(
2019
),
pp. 73-82
Persistent link: https://www.econbiz.de/10012128322
Saved in:
7
The effects of organizational and personal resources on stress, engagement, and job outcomes
Karatepe, Osman M.
;
Yavas, Ugur
;
Babakus, Emin
;
Deitz, …
- In:
International journal of hospitality management
74
(
2018
),
pp. 147-161
Persistent link: https://www.econbiz.de/10011924635
Saved in:
8
Sexual harassment and proactive customer service performance : the roles of job engagement and sensitivity to interpersonal mistreatment
Li, Yan
;
Chen, Mengyuan
;
Lyu, Yijing
;
Qiu, Canhua
- In:
International journal of hospitality management
54
(
2016
),
pp. 116-126
Persistent link: https://www.econbiz.de/10011474061
Saved in:
9
Effect of servicescape on customer behavioral intentions : moderating roles of service climate and employee engagement
Chang, Kuo-Chien
- In:
International journal of hospitality management
53
(
2016
),
pp. 116-128
Persistent link: https://www.econbiz.de/10011443052
Saved in:
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