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~isPartOf:"International journal of hospitality management"
~subject:"Krankenhaus"
~subject:"Relationship marketing"
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Krankenhaus
Relationship marketing
Hotel industry
434
Hotellerie
434
Consumer behaviour
309
Konsumentenverhalten
309
Beziehungsmarketing
280
Dienstleistungsqualität
221
Service quality
221
Customer satisfaction
203
Kundenzufriedenheit
203
Gastronomie
166
Restaurant industry
166
Hospitality industry
149
Gastgewerbe
147
Corporate Social Responsibility
106
Corporate social responsibility
106
Brand management
103
Markenführung
103
Arbeitsverhalten
102
Work behaviour
102
Environmental management
92
Umweltmanagement
91
Arbeitszufriedenheit
84
Führungsstil
84
Job satisfaction
84
Leadership style
84
USA
82
United States
82
Firm performance
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Unternehmenserfolg
81
Hospital
77
Emotion
74
Customer service
70
Kundenservice
70
Brand image
68
Markenimage
68
Human Resource Management
67
Personalmanagement
66
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346
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Han, Heesup
17
Jang, Soocheong
10
Mattila, Anna S.
10
Hyun, Sunghyup Sean
9
Qu, Hailin
7
Wong, IpKin Anthony
7
Busser, James A.
5
Kim, Wansoo
5
So, Kevin Kam Fung
5
Ahn, Jiseon
4
Bai, Billy
4
Hwang, Jinsoo
4
Im, Jinyoung
4
King, Ceridwyn
4
Lee, Choong-Ki
4
Miao, Li
4
Prentice, Catherine
4
Ryu, Kisang
4
Shulga, Lenna V.
4
Song, Hak-jun
4
Tanford, Sarah
4
Torres, Edwin N.
4
Wu, Luorong
4
Yu, Jongsik
4
Back, Ki-Joon
3
Chua, Bee-Lia
3
DiPietro, Robin B.
3
Gao, Yixing
3
Guchait, Priyanko
3
Ha, Jooyeon
3
Hanks, Lydia
3
Jung, Hyo Sun
3
Kim, Haemi
3
Kim, Hyun Jeong
3
Kim, Woo Gon
3
Lai, Ivan K. W.
3
Lee, Jin-soo
3
Lu, Lu
3
Madera, Juan M.
3
Park, Jeongdoo
3
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International journal of hospitality management
Journal of business research : JBR
660
Journal of retailing and consumer services
584
Industrial marketing management : the international journal for industrial and high-tech firms
409
SpringerLink / Bücher
313
The journal of services marketing
226
The journal of business & industrial marketing
195
The service industries journal
195
Journal of the Academy of Marketing Science
172
Journal of strategic marketing
170
International journal of contemporary hospitality management
153
International journal of electronic customer relationship management : IJECRM
140
Journal of hospitality marketing & management
127
Tourism management : research, policies, practice
126
Journal of marketing
125
Journal of health organization and management
124
Journal of travel and tourism marketing
119
Journal of service research : JSR
117
Cogent business & management
111
The journal of product & brand management
111
Asia Pacific journal of marketing and logistics
108
Journal of service management
108
The journal of brand management : an international journal
108
Gabler Edition Wissenschaft
107
Marketing intelligence & planning
107
Journal of retailing
103
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
103
Health care management review : HCM review
102
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
European journal of marketing : EJM
95
Services marketing quarterly
94
European journal of operational research : EJOR
92
Service business
89
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
88
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
83
Management science : journal of the Institute for Operations Research and the Management Sciences
81
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Springer eBook Collection / Business and Economics
76
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ECONIS (ZBW)
346
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1
Impact of service quality and environmental practices on hotel companies : an empirical approach
Perramon, Jordi
;
Oliveras-Villanueva, Marc
;
Llach, Josep
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014227108
Saved in:
2
The inverted-U influence of leader benevolence on extra-role customer service behavior
Zhang, Fan
;
Huan, Li
;
Liu, Shijie
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014311462
Saved in:
3
Does employer branding facilitate the retention of healthcare employees? : a mediation moderation study through organisational identification, psychological involvement, and employ...
Salameh, Anas Abdelsatar Mohammad
;
Aman-Ullah, Attia
; …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014334498
Saved in:
4
Customer brand co-creation behavior and brand sincerity through CSR interactivity : the role of psychological implications in service-dominant logic
Sung, Kyongsik
;
Lee, Seoki
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013482908
Saved in:
5
Customers' intention to compliment and complain via AI-enabled platforms : a self-disclosure perspective
Cai, Ruiying
;
Wang, Yao-Chin
;
Sun, Jie
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457799
Saved in:
6
An interactive service recovery framework combining demand and supply approaches
Jin, Dan
;
DiPietro, Robin B.
;
Kim, Kawon Kathy
;
Meng, Fang
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014282502
Saved in:
7
How does ritualistic service increase brand evangelism through E2C interaction quality and memory? : the moderating role of social phobia
Shang, Yuanyuan
;
Li, Fangxuan
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014457798
Saved in:
8
Unveiling the dynamics between consumer brand engagement, experience, and relationship quality towards luxury hotel brands : moderating investigation of brand reputation
Rather, Raouf Ahmad
;
Rasul, Tareq Faizur
;
Khan, Huda
; …
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457803
Saved in:
9
Developing creative service ideas through hotel customer engagement for open innovation : focused on empowerment and motivation processes
Shin, Hakseung
;
Perdue, Richard R.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013266279
Saved in:
10
Managing relationships in the tourism supply chain to overcome epidemic outbreaks : the case of COVID-19 and the hospitality industry in Spain
González-Torres, Thais
;
Rodríguez-Sánchez, José-Luis
; …
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012425215
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