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~isPartOf:"International journal of production economics"
~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Total quality management & business excellence"
~subject:"Service industry"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Service industry
Dienstleistungsqualität
251
Service quality
251
Customer satisfaction
118
Kundenzufriedenheit
118
Quality management
86
Qualitätsmanagement
86
Consumer behaviour
56
Konsumentenverhalten
56
Beziehungsmarketing
53
Relationship marketing
53
Gesundheitsversorgung
35
Health care
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Product quality
35
Produktqualität
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32
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service quality
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28
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23
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E-commerce
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Electronic Commerce
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Kundenservice
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Performance measurement
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Performance-Messung
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Beschwerdemanagement
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Complaint management
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Measurement
14
Messung
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Patienten
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Patients
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customer satisfaction
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Services
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Dienstleistung
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28
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Cheng, T. C. E.
3
Lee, Peter K. C.
2
Yee, Rachel W. Y.
2
Yeung, Andy C. L.
2
Amorim, Marlene
1
Astrini, Nidya Judhi
1
Avinadav, Tal
1
Batista, Luciano
1
Bossink, Bart
1
Brint, Andrew
1
Bröchner, Jan
1
Calabrese, Armando
1
Chen, Ching-Chin
1
Chernonog, Tatyana
1
Cárdenas-Barrón, Leopoldo Eduardo
1
Davis-Poynter, Simon
1
Fry, John
1
Grönroos, Christian
1
Hallikas, Jukka
1
Hanukov, Gabi
1
Hu, Sai-quan
1
Huang, Liujia
1
Huang, Ping-Lung
1
Immonen, Mika
1
Jankalova, Miriam
1
Jayaram, Jayanth
1
Jia, Heather H.
1
Jia, Ronnie
1
Kang, Fei
1
Lee Heng Wei
1
Lee, Bruce C. Y.
1
Li, Guo
1
Liao, Yi
1
Liu, Mengqi
1
Mackelprang, Alan W.
1
Maull, Roger
1
Melão, Nuno
1
Mikkonen, Karri
1
Miles, Patti Collett
1
Mohd Suki, Norazah
1
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International journal of production economics
International journal of quality and service sciences
Total quality management & business excellence
The journal of services marketing
41
The service industries journal
31
Journal of retailing and consumer services
26
Journal of business research : JBR
25
Journal of service management
22
International journal of hospitality management
20
Journal of service research : JSR
19
Journal of service research
18
Services marketing quarterly
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
Service business
15
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of services and operations management
12
International journal of quality & reliability management
11
International journal of contemporary hospitality management
10
Journal of service theory and practice : JSTP
10
European journal of operational research : EJOR
9
Journal of the Academy of Marketing Science
9
Benchmarking : an international journal ; BIJ
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of services and operations management : IJSOM
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
Psychology & marketing
6
International journal of business excellence
5
International journal of services technology and management
5
Journal of air transport management
5
Journal of hospitality marketing & management
5
Managing service quality : MSQ ; an international journal
5
The TQM journal : the international review of organizational improvement
5
European journal of marketing
4
European review of service economics and management
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
4
International journal of production research
4
International journal of productivity and quality management : IJPQM
4
International journal of services, economics and management
4
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ECONIS (ZBW)
28
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1
The service sector in the classical world : focus on entertainment and well-being
Bröchner, Jan
- In:
International journal of quality and service sciences
15
(
2023
)
5
,
pp. 1-14
Persistent link: https://www.econbiz.de/10014456732
Saved in:
2
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
Saved in:
3
Exploring factors influencing service trade-offs in the higher education sector : evidence from Malaysia
Saravanan Raman
;
Mohd Suki, Norazah
;
Lee Heng Wei
; …
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 555-575
Persistent link: https://www.econbiz.de/10013454241
Saved in:
4
Customer satisfaction service match and service quality-based blockchain cloud manufacturing
Wang, Binni
;
Wang, Pong
;
Tu, Yiliu
- In:
International journal of production economics
240
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012629892
Saved in:
5
Regional bias when benchmarking services using customer satisfaction scores
Brint, Andrew
;
Fry, John
- In:
Total quality management & business excellence
32
(
2021
)
3
,
pp. 344-358
Persistent link: https://www.econbiz.de/10012423588
Saved in:
6
Online platform service investment : a bane or a boon for supplier encroachment
Zhang, Xuefeng
;
Li, Guo
;
Liu, Mengqi
;
Sethi, Suresh P.
- In:
International journal of production economics
235
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012519394
Saved in:
7
Examining consumer complaints from an on-demand service platform
Yan, Nina
;
Xu, Xun
;
Tong, Tingting
;
Huang, Liujia
- In:
International journal of production economics
237
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012607202
Saved in:
8
Channel selection and fulfillment service contracts in the presence of asymmetric service information
Zhou, Rui
;
Liao, Yi
;
Shen, Wenjing
;
Yang, Shilei
- In:
International journal of production economics
222
(
2020
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012233050
Saved in:
9
Senior leadership, customer orientation, and service firm performance : the mediator role of process management
Zhang, Han
;
Kang, Fei
;
Hu, Sai-quan
- In:
Total quality management & business excellence
31
(
2020
)
14
,
pp. 1605-1620
Persistent link: https://www.econbiz.de/10012312249
Saved in:
10
Multichannel service failure and recovery in a O2O era : a qualitative multi-method research in the banking services industry
Reis, João
;
Amorim, Marlene
;
Melão, Nuno
- In:
International journal of production economics
215
(
2019
),
pp. 24-33
Persistent link: https://www.econbiz.de/10012036645
Saved in:
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