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~isPartOf:"International journal of production economics"
~isPartOf:"The journal of services marketing"
~subject:"Dienstleistung"
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Dienstleistung
Customer service
86
Kundenservice
86
Dienstleistungsqualität
58
Service quality
58
Customer satisfaction
51
Kundenzufriedenheit
51
Beziehungsmarketing
42
Relationship marketing
42
Consumer behaviour
37
Konsumentenverhalten
37
Dienstleistungssektor
22
Service industry
22
Beschwerdemanagement
17
Complaint management
17
Services
17
Service encounter
16
Customer integration
9
Emotion
9
Kundenintegration
9
Dienstleistungsberufe
8
Frontline service employees
8
Service workers
8
Arbeitsverhalten
7
Customer experience
7
Service recovery
7
USA
7
United States
7
Work behaviour
7
Arbeitszufriedenheit
6
Betriebliche Wertschöpfung
6
Job satisfaction
6
Service delivery
6
Tourism employees
6
Tourismusberufe
6
Value creation
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Garantie
5
Satisfaction
5
Service failure
5
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16
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Abney, Alexandra K.
1
Akaka, Melissa Archpru
1
Aksoy, Lerzan
1
Alkire, Linda
1
Ball, Joan
1
Barrios, Andrés
1
Benoit, Sabine
1
Brady, Michael K.
1
Bruce, Helen L.
1
Buoye, Alexander
1
Chowdhury, Indranil Roy
1
Cronin, J. J.
1
Didonet, Simone Regina
1
Dzenkovska, Julija
1
Eilert, Meike
1
Ge, Gloria L.
1
Gustafsson, Anders
1
Hau Nguyen Le
1
Israel, D.
1
Jang, Sharon
1
Kapitan, Sommer
1
Keiningham, Timothy
1
Klafke, Renata
1
Locander, William B.
1
Madupalli, Ramana Kumar
1
Martin, Charles L.
1
Matthews, A. Lynn
1
McColl-Kennedy, Janet R.
1
Meuter, Matthew L.
1
Nguyen, Dung Tien
1
Ou, Yi-Chun
1
Ozcan, Timucin
1
Patro, Sanjay
1
Poddar, Amit
1
Rosenbaum, Mark
1
Schleimer, Stephanie C.
1
Shanahan, Kevin J.
1
Sirianni, Nancy J.
1
Stauss, Bernd
1
Subramony, Mahesh
1
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International journal of production economics
The journal of services marketing
International journal of hospitality management
7
Journal of service management
7
The service industries journal
5
Journal of service research
4
SpringerLink / Bücher
4
Journal of retailing and consumer services
3
Journal of service theory and practice
3
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
3
International journal of innovation management
2
Journal of business research : JBR
2
Journal of service research : JSR
2
Schriften zu Marketing und Management
2
TCW
2
(Inst. for Gov. Research. Service Monographs of the U.S. Gov.
1
A Research Agenda for Service Marketing
1
Arbeitspapier / Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
1
Asian business & management
1
Australasian marketing journal
1
Business horizons
1
California management review
1
Decision sciences : DS
1
Dienstleistungscontrolling
1
Dienstleistungsmanagement : Jahrbuch
1
Dienstleistungsmanagement, Dienstleistungsmarketing
1
ESCP-EAP working paper
1
Enlightening tourism : ET ; a pathmaking journal
1
European journal of marketing
1
European journal of marketing : EJM
1
European review of service economics and management
1
Forschung aus der Hans-Böckler-Stiftung
1
Forschungsbeiträge des Lehrstuhls Univ.-Prof. Dr. Anton Meyer und der Fördergesellschaft Finanzdienstleistungs-Marketing (FFM) e.V. an der Johannes-Gutenberg-Universität Mainz
1
Forum Dienstleistungsmanagement
1
Gabler Edition Wissenschaft
1
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
1
Gabler Edition Wissenschaft / Marktorientiertes Management
1
Gabler Edition Wissenschaft : Focus Dienstleistungsmarketing
1
Grundsatzfragen und Herausforderungen des Dienstleistungsmarketing
1
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
1
IEEE transactions on engineering management : EM
1
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ECONIS (ZBW)
16
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1
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
2
SDG commentary: economic services for work and growth for all humans
Subramony, Mahesh
;
Rosenbaum, Mark
- In:
The journal of services marketing
38
(
2024
)
2
,
pp. 190-216
Persistent link: https://www.econbiz.de/10014473616
Saved in:
3
Service encounter and value co-creation in fundraising activities at the NPO sector
Klafke, Renata
;
Barrios, Andrés
;
Didonet, Simone Regina
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 851-861
Persistent link: https://www.econbiz.de/10014333402
Saved in:
4
Robotic technologies and well-being for older adults living at home
Ge, Gloria L.
;
Schleimer, Stephanie C.
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 340-350
Persistent link: https://www.econbiz.de/10014228975
Saved in:
5
Signaling authenticity for frontline service employees
Matthews, A. Lynn
;
Eilert, Meike
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 416-431
Persistent link: https://www.econbiz.de/10013407527
Saved in:
6
Viewpoint: internet revolution lessons applied to post-pandemic service delivery (a North American perspective)
Meuter, Matthew L.
- In:
The journal of services marketing
36
(
2022
)
4
,
pp. 476-481
Persistent link: https://www.econbiz.de/10013407542
Saved in:
7
Customer service co-creation literacy for better service value : evidence from the health-care sector
Tram-Anh Ngoc Pham
;
Hau Nguyen Le
;
Nguyen, Dung Tien
; …
- In:
The journal of services marketing
36
(
2022
)
7
,
pp. 940-951
Persistent link: https://www.econbiz.de/10013407621
Saved in:
8
In their shoes: co-creating value from deaf/hearing perspectives
Abney, Alexandra K.
;
White, Allyn
;
Shanahan, Kevin J.
; …
- In:
The journal of services marketing
31
(
2017
)
4/5
,
pp. 313-325
Persistent link: https://www.econbiz.de/10011742684
Saved in:
9
The interplay of customer experience and commitment
Keiningham, Timothy
;
Ball, Joan
;
Benoit, Sabine
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 148-160
Persistent link: https://www.econbiz.de/10011654644
Saved in:
10
Retrospective : a cross-sectional test of the effect and conceptualization of service value revisited
Cronin, J. J.
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 261-265
Persistent link: https://www.econbiz.de/10011524364
Saved in:
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