//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of production economics"
~subject:"Beziehungsmarketing"
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Returns management"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
Customer satisfaction
Customer service
11
Kundenservice
11
Kundenzufriedenheit
5
Lieferkette
5
Supply chain
5
Dienstleistungsqualität
4
Service quality
4
Garantie
3
Lieferantenmanagement
3
Relationship marketing
3
Supplier relationship management
3
Warranty
3
After-sales service
2
Beschwerdemanagement
2
Complaint management
2
Consumer behaviour
2
Konsumentenverhalten
2
Supply chain management
2
USA
2
United States
2
Betriebliche Kreislaufwirtschaft
1
Bibliometrics
1
Bibliometrie
1
Bundling strategy
1
Capital income
1
Circular economy
1
Circular supply chain
1
Classification
1
Closed loop supply chain
1
Comparison
1
Consignment contract
1
Continuous improvement
1
Contract
1
Customer returns strategy
1
Dauerhafte Konsumgüter
1
Dienstleistungssektor
1
Division of labor
1
Durable goods
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
7
Type of publication (narrower categories)
All
Article in journal
7
Aufsatz in Zeitschrift
7
Language
All
English
7
Author
All
Kurata, Hisashi
2
Nam, Seong-hyun
2
Cai, Gangshu
1
Chan, Ya-hui
1
Chen, Jing
1
Chen, Xiangfeng
1
Cheng, T. C. E.
1
Chiang, Wen-chyuan
1
Hanukov, Gabi
1
Lee, Peter K. C.
1
Lei, Yongqin
1
Li, Dan
1
Lin, Shu-ping
1
Sheu, Chwen
1
Xing, Wan
1
Xu, Xiaojing
1
Yang, Chenlung
1
Yang, Yefei
1
more ...
less ...
Published in...
All
International journal of production economics
The journal of services marketing
59
Journal of retailing and consumer services
55
International journal of hospitality management
49
Journal of business research : JBR
47
Journal of service research : JSR
24
The service industries journal
23
Journal of service research
19
International journal of contemporary hospitality management
16
Journal of service theory and practice
15
Journal of hospitality marketing & management
13
Journal of service theory and practice : JSTP
13
Services marketing quarterly
13
SpringerLink / Bücher
13
Journal of service management
12
Managing service quality : MSQ ; an international journal
12
Service business
12
Journal of retailing
11
International journal of services and operations management
10
Psychology & marketing
10
The TQM journal : the international review of organizational improvement
10
International journal of business and economics
9
Journal of marketing
9
Journal of the Academy of Marketing Science
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
International journal of quality and service sciences
8
European journal of marketing
7
European journal of marketing : EJM
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of services, economics and management
7
Journal of air transport management
7
The Cornell hospitality quarterly
7
Business horizons
6
European research studies
6
Gabler Edition Wissenschaft
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of consumer studies
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of travel and tourism marketing
6
Marketing : ZFP ; journal of research and management
6
more ...
less ...
Source
All
ECONIS (ZBW)
7
Showing
1
-
7
of
7
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
A service system where junior servers approach a senior server on behalf of customers
Hanukov, Gabi
- In:
International journal of production economics
244
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013185352
Saved in:
2
Managing customer returns strategy with the option of selling returned products
Xing, Wan
;
Li, Dan
;
Chen, Jing
;
Lei, Yongqin
- In:
International journal of production economics
230
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012388481
Saved in:
3
Operational improvement competence and service recovery performance : the moderating effects of role stress and job resources
Yang, Yefei
;
Lee, Peter K. C.
;
Cheng, T. C. E.
- In:
International journal of production economics
164
(
2015
),
pp. 134-145
Persistent link: https://www.econbiz.de/10011289813
Saved in:
4
After-sales service competition in a supply chain : does uncertainty affect the conflict between profit maximization and customer satisfaction?
Kurata, Hisashi
;
Nam, Seong-hyun
- In:
International journal of production economics
144
(
2013
)
1
,
pp. 268-280
Persistent link: https://www.econbiz.de/10009773133
Saved in:
5
Service guarantee and optimal payout models
Chiang, Wen-chyuan
;
Cai, Gangshu
;
Xu, Xiaojing
;
Chen, …
- In:
International journal of production economics
141
(
2013
)
2
,
pp. 519-528
Persistent link: https://www.econbiz.de/10009729407
Saved in:
6
Refining Kano's "quality attributes-satisfaction" model : a moderated regression approach
Lin, Shu-ping
;
Yang, Chenlung
;
Chan, Ya-hui
;
Sheu, Chwen
- In:
International journal of production economics
126
(
2010
)
2
,
pp. 255-263
Persistent link: https://www.econbiz.de/10003995300
Saved in:
7
After-sales service competition in a supply chain : optimization of customer satisfaction level or profit or both?
Kurata, Hisashi
;
Nam, Seong-hyun
- In:
International journal of production economics
127
(
2010
)
1
,
pp. 136-146
Persistent link: https://www.econbiz.de/10008652488
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->