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~isPartOf:"International journal of production research"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Betriebliche Kennzahl"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"KPI (Key performance indicator)"
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Betriebliche Kennzahl
Dienstleistungsqualität
Performance measurement
176
Performance-Messung
176
Lieferkette
53
Supply chain
53
performance measures
31
Industrie
27
Manufacturing industries
27
Firm performance
24
Unternehmenserfolg
24
Quality management
23
Qualitätsmanagement
23
Theorie
19
Theory
19
Manufacturing system
17
Produktionssystem
17
Simulation
17
Performance management
16
Performance-Management
16
Business process management
15
Lieferantenmanagement
15
Prozessmanagement
15
Supplier relationship management
15
supply chain management
15
performance measurement
14
Data envelopment analysis
13
Data-Envelopment-Analyse
13
performance analysis
12
performance evaluation
12
Lean Production
11
Lean production
11
Fuzzy sets
10
Fuzzy-Set-Theorie
10
Production control
9
Production management
9
Produktionssteuerung
9
Produktionswirtschaft
9
Bibliometrics
8
Bibliometrie
8
AHP approach
7
AHP-Verfahren
7
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Abdelmoety, Ziad Hassan
1
Agag, Gomaa
1
Alamoudi, Hawazen
1
Alavian, Pooya
1
Alharthi, Majed
1
Anselmsson, Johan
1
Bondesson, Niklas
1
Brush, Gregory J.
1
Durrani, Baseer Ali
1
El-Halaby, Sherif
1
Eun, Yongsoon
1
Hassanein, Ahmed
1
Horst, John A.
1
Jiang, Zhibin
1
Kang, Ningxuan
1
Kong, Nan
1
Ladhari, Riadh
1
Lanza, Gisela
1
Li, Jingshan
1
Li, Na
1
Li, Quanlin
1
Liu, Kang
1
Martínez, Jose A.
1
Martínez, Laura
1
Meerkov, Semyon M.
1
Minguillon, Fabio Echsler
1
Shehawy, Yasser Moustafa
1
Stricker, Nicole
1
Zhang, Liang
1
Zhao, Cong
1
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International journal of production research
Journal of retailing and consumer services
The service industries journal
19
Benchmarking : an international journal ; BIJ
14
International journal of services and operations management
13
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
13
International journal of quality & reliability management
12
Controlling : Zeitschrift für erfolgsorientierte Unternehmenssteuerung
11
International journal of productivity and quality management : IJPQM
11
International journal of hospitality management
10
The international journal of productivity and performance management
10
SpringerLink / Bücher
9
The international journal of productivity and performance management : IJPPM
9
Journal of business research : JBR
8
International journal of contemporary hospitality management
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
Tourism management : research, policies, practice
7
Finance research letters
6
International journal of economics and finance
6
International journal of production economics
6
International journal of quality and service sciences
6
The TQM journal : the international review of organizational improvement
6
European journal of operational research : EJOR
5
Health care management review : HCM review
5
International journal of business excellence
5
Journal of hospitality marketing & management
5
Lehrbuch
5
Measuring business excellence : the journal of organizational performance management
5
Total quality management & business excellence
5
Business horizons
4
Gabler Edition Wissenschaft
4
International business and economics research journal
4
International journal of business information systems : IJBIS
4
International journal of business performance management
4
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
4
International journal of services and standards
4
Jahrbuch für Controlling und Rechnungswesen
4
Long range planning : LRP ; international journal of strategic management
4
Public management review
4
The journal of services marketing
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ECONIS (ZBW)
9
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9
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1
Understanding the link between customer feedback metrics and firm performance
Agag, Gomaa
;
Durrani, Baseer Ali
;
Shehawy, Yasser Moustafa
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014303148
Saved in:
2
The (αX, βX)-precise estimates of production systems performance metrics
Alavian, Pooya
;
Eun, Yongsoon
;
Liu, Kang
;
Meerkov, Semyon M.
- In:
International journal of production research
60
(
2022
)
7
,
pp. 2230-2253
Persistent link: https://www.econbiz.de/10013375320
Saved in:
3
Similarities and differences in Asian and Western travelers' service performance measurement, evaluation and outcomes
Brush, Gregory J.
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 351-361
Persistent link: https://www.econbiz.de/10012114177
Saved in:
4
Selecting key performance indicators for production with a linear programming approach
Stricker, Nicole
;
Minguillon, Fabio Echsler
;
Lanza, Gisela
- In:
International journal of production research
55
(
2017
)
19/20
,
pp. 5537-5549
Persistent link: https://www.econbiz.de/10011724106
Saved in:
5
Evaluation of reverse referral partnership in a tiered hospital system : a queuing-based approach
Li, Na
;
Kong, Nan
;
Li, Quanlin
;
Jiang, Zhibin
- In:
International journal of production research
55
(
2017
)
19/20
,
pp. 5647-5663
Persistent link: https://www.econbiz.de/10011724187
Saved in:
6
A hierarchical structure of key performance indicators for operation management and continuous improvement in production systems
Kang, Ningxuan
;
Zhao, Cong
;
Li, Jingshan
;
Horst, John A.
- In:
International journal of production research
54
(
2016
)
21/22
,
pp. 6333-6350
Persistent link: https://www.econbiz.de/10011565529
Saved in:
7
Brand value chain in practise; the relationship between mindset and market performance metrics : a study of the Swedish market for FMCG
Anselmsson, Johan
;
Bondesson, Niklas
- In:
Journal of retailing and consumer services
25
(
2015
),
pp. 58-70
Persistent link: https://www.econbiz.de/10011313600
Saved in:
8
Some insights on conceptualizing and measuring service quality
Martínez, Jose A.
;
Martínez, Laura
- In:
Journal of retailing and consumer services
17
(
2010
)
1
,
pp. 29-42
Persistent link: https://www.econbiz.de/10003938049
Saved in:
9
Developing e-service quality scales : a literature review
Ladhari, Riadh
- In:
Journal of retailing and consumer services
17
(
2010
)
6
,
pp. 464-477
Persistent link: https://www.econbiz.de/10008696008
Saved in:
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