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~isPartOf:"International journal of production research"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Dienstleistungsqualität"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject_exact:"Queuing theory"
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Dienstleistungsqualität
Queueing theory
192
Warteschlangentheorie
192
Theorie
43
Theory
43
Simulation
25
Gesundheitsversorgung
19
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19
Operations Research
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performance analysis
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queueing networks
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Call centre
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Markov-Kette
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Aufsatz in Zeitschrift
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Debo, Laurens G.
2
Afèche, Philipp
1
Alizamir, Saed
1
Anand, Krishnan S.
1
Batt, Robert J.
1
Gupta, Varun
1
Gurvich, Itai
1
Jiang, Zhibin
1
Kong, Nan
1
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1
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1
Luedtke, James
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Pinker, Edieal J.
1
Qiu, Yunzhe
1
Schilkrut, Ariel
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1
Song, Jie
1
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1
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1
Tezcan, Tolga
1
Toktay, L. Beril
1
Van Wassenhove, Luk N.
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International journal of production research
Management science : journal of the Institute for Operations Research and the Management Sciences
Manufacturing & service operations management : M & SOM
5
International journal of production economics
4
Omega : the international journal of management science
4
Operations research
4
Health care management science
2
Production and operations management : an international journal of the Production and Operations Management Society
2
Production and operations management : the flagship research journal of the Production and Operations Management Society
2
Business process management journal
1
Economics of education review
1
European journal of industrial engineering : EJIE
1
European journal of operational research : EJOR
1
International journal of contemporary hospitality management
1
International journal of electronic customer relationship management : IJECRM
1
International journal of information systems and supply chain management : JISSCM ; an official publication of the Information Resources Management Association
1
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of services and operations management : IJSOM
1
International journal of services technology and management
1
Journal of business economics and management
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Journal of health economics
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Journal of marketing research : JMR
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Journal of retailing
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Journal of the Operational Research Society : OR
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Marketing letters : a journal of research in marketing
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OR spectrum : quantitative approaches in management
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Operational research : an international journal
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Praj̄nȧn : journal of social and management sciences
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RAIRO / Operations research
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The journal of consumer marketing
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The service industries journal
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Search among queues under quality differentiation
Yang, Luyi
;
Debo, Laurens G.
;
Gupta, Varun
- In:
Management science : journal of the Institute for …
65
(
2019
)
8
,
pp. 3605-3623
Persistent link: https://www.econbiz.de/10012062720
Saved in:
2
Evaluation of reverse referral partnership in a tiered hospital system : a queuing-based approach
Li, Na
;
Kong, Nan
;
Li, Quanlin
;
Jiang, Zhibin
- In:
International journal of production research
55
(
2017
)
19/20
,
pp. 5647-5663
Persistent link: https://www.econbiz.de/10011724187
Saved in:
3
Optimal price/lead-time menus for queues with customer choice : segmentation, pooling, and strategic delay
Afèche, Philipp
;
Pavlin, J. Michael
- In:
Management science : journal of the Institute for …
62
(
2016
)
8
,
pp. 2412-2436
Persistent link: https://www.econbiz.de/10011539548
Saved in:
4
A simulation optimisation on the hierarchical health care delivery system patient flow based on multi-fidelity models
Qiu, Yunzhe
;
Song, Jie
;
Liu, Zekun
- In:
International journal of production research
54
(
2016
)
21/22
,
pp. 6478-6493
Persistent link: https://www.econbiz.de/10011565616
Saved in:
5
Waiting patiently : an empirical study of queue abandonment in an emergency department
Batt, Robert J.
;
Terwiesch, Christian
- In:
Management science : journal of the Institute for …
61
(
2015
)
1
,
pp. 39-59
Persistent link: https://www.econbiz.de/10010496085
Saved in:
6
Measuring the effect of queues on customer purchases
Lu, Yina
;
Musalem, Andrés
;
Olivares, Marcelo
; …
- In:
Management science : journal of the Institute for …
59
(
2013
)
8
,
pp. 1743-1763
Persistent link: https://www.econbiz.de/10009788989
Saved in:
7
Diagnostic accuracy under congestion
Alizamir, Saed
;
Véricourt, Francis de
;
Sun, Peng
- In:
Management science : journal of the Institute for …
59
(
2013
)
1
,
pp. 157-171
Persistent link: https://www.econbiz.de/10009711771
Saved in:
8
Outsourcing a two-level service process
Lee, Hsiao-hui
;
Pinker, Edieal J.
;
Shumsky, Robert A.
- In:
Management science : journal of the Institute for …
58
(
2012
)
8
,
pp. 1569-1584
Persistent link: https://www.econbiz.de/10009613876
Saved in:
9
Quality-speed conundrum : trade-offs in customer-intensive services
Anand, Krishnan S.
;
Paç, M. Fazil
;
Veeraraghavan, Senthil
- In:
Management science : journal of the Institute for …
57
(
2011
)
1
,
pp. 40-56
Persistent link: https://www.econbiz.de/10008858569
Saved in:
10
Staffing call centers with uncertain demand forecasts : a chance-constrained optimization approach
Gurvich, Itai
;
Luedtke, James
;
Tezcan, Tolga
- In:
Management science : journal of the Institute for …
56
(
2010
)
7
,
pp. 1093-1115
Persistent link: https://www.econbiz.de/10003996519
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