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~isPartOf:"International journal of productivity and quality management : IJPQM"
~subject:"Dienstleistungsqualität"
~type:"article"
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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
Service quality
104
Qualitätsmanagement
67
Quality management
65
Customer satisfaction
47
Kundenzufriedenheit
47
service quality
31
Beziehungsmarketing
18
Relationship marketing
18
Hospital
17
Krankenhaus
17
Product quality
17
Produktqualität
17
customer satisfaction
14
Gesundheitsversorgung
13
Health care
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Gesundheitswesen
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Health care system
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AHP-Verfahren
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Measurement
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Messung
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10
Bank
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Consumer behaviour
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Jordanien
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Konsumentenverhalten
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quality
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quality management
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Jordan
9
Multi-criteria analysis
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Multikriterielle Entscheidungsanalyse
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Fuzzy sets
8
Fuzzy-Set-Theorie
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India
7
Indien
7
Patienten
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Patients
7
Performance measurement
7
Performance-Messung
7
SERVQUAL
7
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Article in journal
104
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104
Case study
3
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3
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English
107
Author
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Shahin, Arash
10
Al-Hawary, Sulieman Ibraheem Shelash
4
Shirouyehzad, Hadi
4
Adil, Mohd
3
Arabzad, S. Mohammad
3
Ha Thu Nguyen
3
Sweis, Rateb J.
3
Abu-Laimon, Amr Adel Ahmad
2
Aghdaie, Fathollah Amiri
2
Ajmal, Mian M.
2
Anh Thi Tu Le
2
Boon-Cheong Chew
2
Dabestani, Reza
2
Helo, Petri T.
2
Herrera, Roberto
2
Janatyan, Nasibeh
2
Kallurkar, S. P.
2
Khan, M. S.
2
Kwarteng, Albert Justice
2
Lay Hong Tan
2
Lofti, Farhad Hosseinzadeh
2
Mahapatra, Siba Sankar
2
Mohanty, R. P.
2
Nasir, Mohd
2
Prakash, Anand
2
Skordoulis, Michalis
2
Syaiful-Rizal Hamid
2
Tuomi, Ville
2
Abedi, Saeed
1
Aboumasoudi, Abbas Sheikh
1
Adel, Riham
1
Agarwal, Sonal
1
Ahmed, Gouher
1
Ajarmah, Balqees Salem
1
Akasheh, Sajad
1
Al Mahmoud, Ayat M.
1
Al Shurideh, Muhammad
1
Al-Etayyem, Rawan H.
1
Al-Nady, Bahaà Abdul-Hafez Attallah
1
Alasonas, Panteleimon
1
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International journal of productivity and quality management : IJPQM
International journal of hospitality management
401
Journal of retailing and consumer services
330
The service industries journal
287
Journal of business research : JBR
251
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
216
The journal of services marketing
209
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
161
Services marketing quarterly
142
Journal of hospitality marketing & management
137
Journal of air transport management
135
The TQM journal : the international review of organizational improvement
124
Journal of travel and tourism marketing
121
Tourism management : research, policies, practice
117
International journal of quality & reliability management
114
International journal of quality and service sciences
111
Service business
109
Cogent business & management
103
Journal of service research : JSR
103
Health care management review : HCM review
102
International journal of services and operations management
102
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
93
Journal of service management
91
Quality management journal : QMJ
89
Economics of education review
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
78
Journal of health economics
75
Managing service quality : MSQ ; an international journal
75
International journal of services, economics and management
71
International journal of auditing : IJA
66
Managerial auditing journal
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
Industrial marketing management : the international journal for industrial and high-tech firms
58
The international journal of bank marketing : IJBM
58
Journal of health organization and management
57
Journal of service research
57
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ECONIS (ZBW)
104
OLC EcoSci
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1
Smart services' quality scale
Adel, Riham
- In:
International journal of productivity and quality …
35
(
2022
)
4
,
pp. 429-446
Persistent link: https://www.econbiz.de/10013257161
Saved in:
2
Assessing technology banking service providers using fuzzy MCDM approach
Sindwani, Rajiv
- In:
International journal of productivity and quality …
38
(
2023
)
3
,
pp. 312-331
Persistent link: https://www.econbiz.de/10014313416
Saved in:
3
Six sigma-oriented methodology for multivariate capability analysis to measure service quality in virtual education environments
Barreto, Rister
;
Herrera, Roberto
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 431-463
Persistent link: https://www.econbiz.de/10014364095
Saved in:
4
Drivers of service productivity in the hospitality industry : a customer perspective
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Truong Trong Hoang
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 464-489
Persistent link: https://www.econbiz.de/10014364110
Saved in:
5
Business sustainability for small coffee shops : the role of leader and quality
Najib, Mukhamad
;
Fahma, Farah
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 536-553
Persistent link: https://www.econbiz.de/10014364130
Saved in:
6
Quality management : history, evolution and aspects
Ferreira, Angélica Luize Cardoso
;
Lustosa, Isadora Alves
; …
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 554-566
Persistent link: https://www.econbiz.de/10014364134
Saved in:
7
Convergence of quality and productivity in start-up enterprises : analysis of divergent value perspectives
Rajagopal
;
Rajagopal, Ananya
- In:
International journal of productivity and quality …
40
(
2023
)
1
,
pp. 55-79
Persistent link: https://www.econbiz.de/10014364199
Saved in:
8
Three-phase method to assess the logistics service using Six Sigma metrics, Hotelling's T-square control chart and a principal component capacity indicator
Fontalvo-Herrera, Tomás José
;
Herrera, Roberto
; …
- In:
International journal of productivity and quality …
35
(
2022
)
1
,
pp. 17-39
Persistent link: https://www.econbiz.de/10013093181
Saved in:
9
Analysing human and system related barriers of TQM in automobile industries using fuzzy DEMATEL approach
Yadav, Ram Nath
;
Kumar, Devendra
;
Sharma, Ajay Kumar
; …
- In:
International journal of productivity and quality …
35
(
2022
)
2
,
pp. 193-219
Persistent link: https://www.econbiz.de/10013093263
Saved in:
10
Design and validity of a holistic scale for service-quality self-assessments : a case study in service companies
Herrera-de-la-Barrera, Jasmin
;
Narvaez-Zuñiga, Claudio …
- In:
International journal of productivity and quality …
35
(
2022
)
4
,
pp. 494-516
Persistent link: https://www.econbiz.de/10013257181
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