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~isPartOf:"International journal of quality & reliability management"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"Kundenzufriedenheit"
~subject:"Tourism employees"
~subject:"Work behaviour"
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Kundenzufriedenheit
Tourism employees
Work behaviour
Customer satisfaction
142
Dienstleistungsqualität
98
Service quality
98
Consumer behaviour
70
Konsumentenverhalten
70
Beziehungsmarketing
54
Relationship marketing
54
Arbeitszufriedenheit
29
Job satisfaction
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satisfaction
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Kim, Eojina
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Malik, Shahab Alam
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International journal of quality & reliability management
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
International journal of hospitality management
460
Journal of retailing and consumer services
420
Journal of business research : JBR
327
The journal of services marketing
200
International journal of contemporary hospitality management
194
Tourism management : research, policies, practice
190
The service industries journal
188
Journal of hospitality marketing & management
175
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
171
Journal of travel and tourism marketing
165
Cogent business & management
132
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
Services marketing quarterly
102
Tourism management perspectives : TMP
101
Journal of air transport management
92
Journal of service research : JSR
90
Service business
88
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Psychology & marketing
80
International journal of productivity and quality management : IJPQM
79
Journal of business ethics : JOBE
79
Industrial marketing management : the international journal for industrial and high-tech firms
74
Journal of the Academy of Marketing Science
73
Journal of Asian finance, economics and business : JAFEB
72
Journal of strategic marketing
71
Journal of service management
70
The international journal of bank marketing : IJBM
68
Journal of vocational behavior
67
Total quality management & business excellence
66
International journal of quality and service sciences
65
Tourism analysis : an interdisciplinary tourism & hospitality journal
65
International journal of services and operations management
64
European journal of marketing : EJM
63
Journal of hospitality and tourism insights
59
Managing service quality : MSQ ; an international journal
58
Journal of retailing
57
International journal of business information systems : IJBIS
52
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ECONIS (ZBW)
160
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160
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1
The impact of maritime service quality on employee satisfaction by seafarers rank : evidence from a global survey grounded on ERG theory
Pantouvakis, Angelos
;
Vlachos, Ilias
;
Polemis, Dionysios
- In:
International journal of quality & reliability management
41
(
2024
)
1
,
pp. 107-126
Persistent link: https://www.econbiz.de/10014470823
Saved in:
2
How inspiring! : the impact of repurposed design on customer inspiration and repurchase intention
Wu, Luorong
;
Fan, Alei
;
Wang, Peihao
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
4
,
pp. 639-656
Persistent link: https://www.econbiz.de/10014633668
Saved in:
3
Is hotel technology a double-edged sword on customer experience? : a mixed-method approach using big data
Park, Hyekyung
;
Lee, Minwoo
;
Back, Ki-Joon
;
DeFranco, Agnes
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
5
,
pp. 881-894
Persistent link: https://www.econbiz.de/10014633779
Saved in:
4
Is a robot barista better than a human barista? : a moderating role of type of service providers
Hwang, Jinsoo
;
Kim, Jinkyung Jenny
;
Choe, Ja Young
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
6
,
pp. 1035-1050
Persistent link: https://www.econbiz.de/10014633831
Saved in:
5
The perceived quality of green buildings : from a review of occupant satisfaction towards a conceptual framework
Halicioglu, Fahriye Hilal
;
Gurel, Kubra
- In:
International journal of quality & reliability management
41
(
2024
)
3
,
pp. 757-777
Persistent link: https://www.econbiz.de/10014483065
Saved in:
6
Measuring customer satisfaction in electronic commerce : the impact of e-service quality and user experience
Mamakou, Xenia J.
;
Zaharias, Panagiotis
;
Milesi, Maria
- In:
International journal of quality & reliability management
41
(
2024
)
3
,
pp. 915-943
Persistent link: https://www.econbiz.de/10014483077
Saved in:
7
An empirical assessment of customer satisfaction of internet banking service quality : hybrid model approach
Kashyap, Sachin
;
Gupta, Sanjeev
;
Chugh, Tarun
- In:
International journal of quality & reliability management
41
(
2024
)
1
,
pp. 360-391
Persistent link: https://www.econbiz.de/10014470837
Saved in:
8
Healthcare service quality and patient satisfaction : a conceptual framework
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
- In:
International journal of quality & reliability management
41
(
2024
)
2
,
pp. 608-627
Persistent link: https://www.econbiz.de/10014470928
Saved in:
9
The impact of quality on health-insurance users' satisfaction in Saudi Arabia : the mediating role of brand image and utilitarian value
AbouRokbah, Safinaz
;
Husain, Khalid Sami
- In:
International journal of quality & reliability management
41
(
2024
)
4
,
pp. 1089-1110
Persistent link: https://www.econbiz.de/10014520395
Saved in:
10
The influence of library service quality, library image, place, personal control and trust on loyalty : the mediating role of perceived service value and satisfaction
Malik, Shahab Alam
;
Fatima, Taqdees
;
Jia, Yong
;
Pannu, Hina
- In:
International journal of quality & reliability management
41
(
2024
)
4
,
pp. 1111-1129
Persistent link: https://www.econbiz.de/10014520399
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