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~isPartOf:"International journal of quality & reliability management"
~isPartOf:"Journal of retailing and consumer services"
~person:"Gong, Taeshik"
~subject:"Beziehungsmarketing"
~subject:"Quality management"
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Beziehungsmarketing
Quality management
Dienstleistungsqualität
4
Service quality
4
Arbeitsverhalten
3
Relationship marketing
3
Work behaviour
3
Consumer behaviour
2
Customer citizenship behavior
2
Konsumentenverhalten
2
Arbeitsethik
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Arbeitskräfte
1
Augmented reality characteristics
1
Betriebsklima
1
Business ethics
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Climate change
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Cognitive mechanism
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Customer engagement
1
Customer exhaustion
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Customer experience
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Customer fatigue
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Customer gratitude
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Customer immersion
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Customer perception of employees' emotional labor
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Customer satisfaction
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Customer service
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Customer-oriented constructive deviance
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Dienstleistungssektor
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Einzelhandel
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Emotion
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Employee guilt
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Employees' emotional labor
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Ethical climate
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Gastronomie
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Klimawandel
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Kundenservice
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Gong, Taeshik
Prentice, Catherine
7
Harun, Ahasan
3
Hollebeek, Linda D.
3
Izogo, Ernest Emeka
3
Mortimer, Gary
3
Park, Jungkun
3
Prybutok, Victor R.
3
Quach, Sara
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Rokonuzzaman, Md
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Ahmad Jusoh
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Al Khateeb, Amr
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Alnawas, Ibrahim
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Bamford, David
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Bilgihan, Anil
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Carlson, Jamie
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Cioppi, Marco
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Dwivedi, Yogesh Kumar
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El-Adly, Mohammed Ismail
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El-Manstrly, Dahlia
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Ellis-Chadwick, Fiona
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Fatima, Johra Kayeser
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Fazal-e-Hasan, Syed
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Fernandes, Teresa
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Francioni, Barbara
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Islam, Jamid Ul
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Karande, Kiran
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Le, Hoang T. P. M.
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Malik, Shahab Alam
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Mastrogiacomo, Luca
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Molinillo, Sebastian
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International journal of quality & reliability management
Journal of retailing and consumer services
Journal of service research : JSR
2
European journal of marketing : EJM
1
Journal of business research : JBR
1
Journal of service theory and practice
1
Marketing intelligence & planning
1
Psychology & marketing
1
The Cornell hospitality quarterly
1
The service industries journal
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ECONIS (ZBW)
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1
Effects of augmented reality technology characteristics on customer citizenship behavior
Gong, Taeshik
;
Park, Jungkun
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014371721
Saved in:
2
Effects of characteristics of in-store retail technology on customer citizenship behavior
Gong, Taeshik
;
Wang, Chen-Ya
;
Lee, Kangcheol
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013169678
Saved in:
3
The consequences of customer-oriented constructive deviance in luxury-hotel restaurants
Gong, Taeshik
;
Wang, Chan-Ya
;
Lee, Kangcheol
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305401
Saved in:
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