//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of quality & reliability management"
~subject:"Brand"
~subject:"Dienstleistungsqualität"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"experience"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Brand
Dienstleistungsqualität
Beziehungsmarketing
23
Relationship marketing
23
Service quality
21
Customer satisfaction
18
Kundenzufriedenheit
18
Consumer behaviour
15
Konsumentenverhalten
15
Customer loyalty
6
Quality management
6
Qualitätsmanagement
6
Confidence
4
E-commerce
4
Electronic Commerce
4
Gesundheitsversorgung
4
Gesundheitswesen
4
Health care
4
Health care system
4
India
4
Indien
4
Loyalty
4
Satisfaction
4
Trust
4
Vertrauen
4
AHP approach
3
AHP-Verfahren
3
Dienstleistungssektor
3
Gastronomie
3
Hospital
3
Internet
3
Krankenhaus
3
Online retailing
3
Online-Handel
3
Restaurant industry
3
Service industry
3
Bank
2
China
2
Commitment
2
Electronic commerce
2
Marketing management
2
more ...
less ...
Online availability
All
Undetermined
14
Type of publication
All
Article
21
Type of publication (narrower categories)
All
Article in journal
21
Aufsatz in Zeitschrift
21
Language
All
English
21
Author
All
Etemad-Sajadi, Reza
2
Izogo, Ernest Emeka
2
Malik, Shahab Alam
2
Aggarwal, Vaibhav
1
Ahlawat, Pardeep
1
Al Kuwaiti, Ibrahim A.
1
Bhoria, Navdeep
1
Campbell-Allen, Nicola
1
Carlson, Jamie
1
Cudney, Elizabeth
1
Dayan, Aysenur
1
Dayan, Mumin
1
Dhiman, Rahul
1
Di Mascio, Rita
1
Fatima, Johra Kayeser
1
Fatima, Taqdees
1
Ghosh, Pratik
1
Govindaraju, K.
1
Grigg, Nigel P.
1
Husain, Zafar
1
Iqbal, Zafar
1
Jhamb, Deepika
1
Jia, Yong
1
Jun, Minjoon
1
Koilakuntla, Maddulety
1
Kumar, Pankaj
1
Kumar, Parveen
1
Malik, Shujah Alam
1
Mamakou, Xenia J.
1
Masoudi, Ali
1
Medeiros, Francisco de Assis da Silva
1
Milesi, Maria
1
Ng, Poh Yen
1
Ogba, Ike-Elechi
1
Oliveira, Alessandro Silva de
1
Palacios, Sergio
1
Panda, Rajeev Kumar
1
Pannu, Hina
1
Paryani, Kioumars
1
Pattanayak, Durgesh
1
more ...
less ...
Published in...
All
International journal of quality & reliability management
Journal of retailing and consumer services
255
Journal of business research : JBR
182
International journal of hospitality management
143
The journal of services marketing
105
The service industries journal
82
Journal of hospitality marketing & management
76
The journal of product & brand management
73
The journal of brand management : an international journal
72
International journal of contemporary hospitality management
69
Journal of travel and tourism marketing
58
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Services marketing quarterly
54
Journal of service research : JSR
51
Journal of service management
50
Cogent business & management
48
Service business
45
Asia Pacific journal of marketing and logistics
41
Marketing intelligence & planning
39
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Journal of strategic marketing
38
Psychology & marketing
36
Tourism management : research, policies, practice
36
Industrial marketing management : the international journal for industrial and high-tech firms
35
The TQM journal : the international review of organizational improvement
34
European journal of marketing : EJM
30
The international journal of bank marketing : IJBM
28
International journal of quality and service sciences
27
Journal of service research
27
Journal of the Academy of Marketing Science
25
International journal of services and operations management
24
Journal of air transport management
24
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
24
Managing service quality : MSQ ; an international journal
23
Journal of marketing
22
European journal of marketing
21
International journal of services, economics and management
21
Journal of retailing
21
Total quality management & business excellence
21
International journal of productivity and quality management : IJPQM
19
more ...
less ...
Source
All
ECONIS (ZBW)
21
Showing
1
-
10
of
21
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Measuring customer satisfaction in electronic commerce : the impact of e-service quality and user
experience
Mamakou, Xenia J.
;
Zaharias, Panagiotis
;
Milesi, Maria
- In:
International journal of quality & reliability management
41
(
2024
)
3
,
pp. 915-943
Persistent link: https://www.econbiz.de/10014483077
Saved in:
2
The influence of library service quality, library image, place, personal control and trust on loyalty : the mediating role of perceived service value and satisfaction
Malik, Shahab Alam
;
Fatima, Taqdees
;
Jia, Yong
;
Pannu, Hina
- In:
International journal of quality & reliability management
41
(
2024
)
4
,
pp. 1111-1129
Persistent link: https://www.econbiz.de/10014520399
Saved in:
3
Enriching healthcare service quality by leveraging service experiences in Indian private hospitals : application of fuzzy-AHP approach
Senapati, Shubham
;
Panda, Rajeev Kumar
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2301-2325
Persistent link: https://www.econbiz.de/10014470784
Saved in:
4
Measuring QSR service quality on behavioral intentions of gen Z customers using QUICKSERV : mediating effect of service value and satisfaction
Ghosh, Pratik
;
Jhamb, Deepika
;
Dhiman, Rahul
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2351-2370
Persistent link: https://www.econbiz.de/10014470786
Saved in:
5
Impacts of service guarantees on consumers' perceived quality and satisfaction in e-commerce
Oliveira, Alessandro Silva de
;
Souki, Gustavo Quiroga
; …
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2559-2580
Persistent link: https://www.econbiz.de/10014470801
Saved in:
6
A model of health-related quality of life during COVID-19 pandemic : the role of food customer loyalty and affordability
Sik, Sumaedi
;
Sumardjo, Sumardjo
;
Saleh, Amiruddin
; …
- In:
International journal of quality & reliability management
40
(
2023
)
10
,
pp. 2612-2631
Persistent link: https://www.econbiz.de/10014470809
Saved in:
7
Destination quality, fantasy
experience
and revisit intention : a study on domestic honeymoon tourism
Kumar, Pankaj
;
Ahlawat, Pardeep
;
Aggarwal, Vaibhav
; …
- In:
International journal of quality & reliability management
40
(
2023
)
8
,
pp. 1899-1924
Persistent link: https://www.econbiz.de/10014332207
Saved in:
8
M-shopping service quality dimensions and their effects on customer trust and loyalty : an empirical study
Zhang, Ruoqing
;
Jun, Minjoon
;
Palacios, Sergio
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 169-191
Persistent link: https://www.econbiz.de/10013535631
Saved in:
9
Factors influencing patient loyalty to outpatient medical services : an empirical analysis of the UAE's government healthcare system
Dayan, Mumin
;
Al Kuwaiti, Ibrahim A.
;
Husain, Zafar
; …
- In:
International journal of quality & reliability management
39
(
2022
)
1
,
pp. 176-203
Persistent link: https://www.econbiz.de/10013169330
Saved in:
10
Investigating the influence of TQM, service quality and market orientation on customer satisfaction and loyalty in the Indian banking sector
Pattanayak, Durgesh
;
Koilakuntla, Maddulety
;
Punyatoya, …
- In:
International journal of quality & reliability management
34
(
2017
)
3
,
pp. 362-377
Persistent link: https://www.econbiz.de/10011694508
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->