//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Service Value als Werttreiber : Konzepte, Messung und Steuerung"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Service-Management"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Service management
28
Dienstleistungsmanagement
27
Betriebliche Wertschöpfung
13
Value creation
13
Beziehungsmarketing
9
Relationship marketing
9
Customer satisfaction
8
Kundenzufriedenheit
8
Dienstleistungsqualität
6
Service quality
6
Consumer behaviour
5
Konsumentenverhalten
5
Customer integration
4
Dienstleistung
4
Dienstleistungsmarketing
4
Dienstleistungssektor
4
Kundenintegration
4
Service industry
4
Service-Dominant Logic
4
Service-dominant logic
4
Services
4
Services marketing
4
Customer value
3
Kundenwert
3
B-to-B-Marketing
2
Beschwerdemanagement
2
Bundling strategy
2
Business-to-business marketing
2
Complaint management
2
Complex systems
2
Corporate culture
2
Customer service
2
Deutschland
2
Erfolgsfaktor
2
Finland
2
Finnland
2
Germany
2
Industrie
2
Innovation
2
Komplexe Systeme
2
more ...
less ...
Online availability
All
Undetermined
8
Type of publication
All
Article
28
Type of publication (narrower categories)
All
Article in journal
16
Aufsatz in Zeitschrift
16
Aufsatz im Buch
12
Book section
12
Case study
2
Fallstudie
2
Language
All
English
17
German
11
Author
All
Hadwich, Karsten
2
Nuutinen, Maaria
2
Roth, Stefan
2
Svensson, Göran
2
Barile, Sergio
1
Benkenstein, Martin
1
Benoit, Sabine
1
Bertels, Viktoria
1
Bone, Sterling
1
Bruhn, Manfred
1
Buschak, Daniela
1
Ceric, Arnela
1
Clinton, Suzanne
1
D'Alessandro, Steven
1
Dailey, Lynn C.
1
DeMeyer, Christine F.
1
Drengner, Jan
1
Ferraro, Carla
1
Fombelle, Paul W.
1
Forkmann, Sebastian
1
Gotsch, Matthias
1
Graf, Albert
1
Gregoire, Yany
1
Gummesson, Evert
1
Gustafsson, Anders
1
Halonen, Minna
1
Hampson, Daniel P.
1
Heinisch, Stefan
1
Henneberg, Stephan
1
Hoelzl, Erik
1
Ivens, Björn Sven
1
Jahn, Steffen
1
Johnson, Lester W.
1
Jones, Robert Paul
1
Jong, Ad de
1
Kadić-Maglajlić, Selma
1
Kallio, Katri
1
Kamleitner, Bernadette
1
Kokkoris, Michail D.
1
Lages, Cristiana R.
1
more ...
less ...
Published in...
All
International journal of quality and service sciences
Journal of business research : JBR
Service Value als Werttreiber : Konzepte, Messung und Steuerung
SpringerLink / Bücher
49
Journal of service management
33
International journal of hospitality management
30
Forum Dienstleistungsmanagement
23
Journal of service research : JSR
18
International journal of services and operations management
16
International journal of contemporary hospitality management
15
The journal of services marketing
15
Global cases on hospitality industry
13
Springer eBook Collection / Business and Economics
13
Competition in higher education branding and marketing : national and global perspectives
12
Springer eBook Collection
12
Tourism management : research, policies, practice
12
International journal of services technology and management
11
Managing service quality : MSQ ; an international journal
11
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
10
The Sage handbook of hospitality management
10
Gabler Edition Wissenschaft
9
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
9
Journal of retailing and consumer services
9
Lehrbuch
9
Services marketing quarterly
9
Wissenschaft & Praxis
9
Public management review
8
Research
8
Service science, management and engineering : education for the 21st Century
8
Controlling von Dienstleistungen : [die wichtigsten Instrumente und Kennzahlen ; Praxisbeispiele aus unterschiedlichen Branchen ; eigenständige und produktbegleitende Dienstleistungen im Vergleich]
7
Kundenintegration : Forum Dienstleistungsmanagement
7
Schriften zum Produktionsmanagement
7
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
6
Handbook of service science ; [Vol. 1]
6
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
6
Harvard business review : HBR
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
Journal of hospitality marketing & management
6
Krankenhausmanagement : Strategien, Konzepte, Methoden
6
Manufacturing & service operations management : M & SOM
6
more ...
less ...
Source
All
ECONIS (ZBW)
28
Showing
1
-
10
of
28
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Innovation in the sharing economy : a framework and future research agenda
Benoit, Sabine
;
Wang, Yonggui
;
Teng, Lefa
;
Hampson, …
- In:
Journal of business research : JBR
149
(
2022
),
pp. 207-216
Persistent link: https://www.econbiz.de/10013325588
Saved in:
2
The role of the service manager’s perceived career success in frontline employees’ learning processes and service improvement
Jong, Ad de
;
Schepers, Jeroen J. L.
;
Lages, Cristiana R.
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 601-617
Persistent link: https://www.econbiz.de/10012643924
Saved in:
3
Employee engagement and the service profit chain in a quick-service restaurant organization
Lambert, Abbie
;
Jones, Robert Paul
;
Clinton, Suzanne
- In:
Journal of business research : JBR
135
(
2021
),
pp. 214-225
Persistent link: https://www.econbiz.de/10012647809
Saved in:
4
Self-found, spellbound : the sense of own discovery shapes customer bonds with service venues
Kokkoris, Michail D.
;
Hoelzl, Erik
;
Kamleitner, Bernadette
- In:
Journal of business research : JBR
113
(
2020
),
pp. 303-316
Persistent link: https://www.econbiz.de/10012230490
Saved in:
5
Similarity over difference : how congruency in customer characteristics drives service experiences
Nguyen, July
;
Ferraro, Carla
;
Sands, Sean
- In:
Journal of business research : JBR
121
(
2020
),
pp. 592-603
Persistent link: https://www.econbiz.de/10012417380
Saved in:
6
Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M.
;
Fombelle, Paul W.
;
Gregoire, Yany
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 269-280
Persistent link: https://www.econbiz.de/10011745316
Saved in:
7
Using blueprinting and benchmarking to identify marketing resources that help co-create customer value
Ceric, Arnela
;
D'Alessandro, Steven
;
Soutar, Geoffrey N.
; …
- In:
Journal of business research : JBR
69
(
2016
)
12
,
pp. 5653-5661
Persistent link: https://www.econbiz.de/10011597433
Saved in:
8
Service Value von produktbegleitenden Dienstleistungen
Voeth, Markus
;
Bertels, Viktoria
- In:
Service Value als Werttreiber : Konzepte, Messung und …
,
(pp. 283-300)
.
2014
Persistent link: https://www.econbiz.de/10010359503
Saved in:
9
Service Infusion im Industriegütermarketing : Konzept, Wertschöpfung und Wirklichkeit
Ivens, Björn Sven
;
Henneberg, Stephan
;
Forkmann, Sebastian
- In:
Service Value als Werttreiber : Konzepte, Messung und …
,
(pp. 267-282)
.
2014
Persistent link: https://www.econbiz.de/10010359506
Saved in:
10
Service Value durch Customization : Implikationen für die Gestaltung des Dienstleistungsmanagements
Leischnig, Alexander
;
Messer, Uwe
- In:
Service Value als Werttreiber : Konzepte, Messung und …
,
(pp. 245-264)
.
2014
Persistent link: https://www.econbiz.de/10010359508
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->