//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of global information management : an official publication of the Information Resources Management Association"
~subject:"Consumer behaviour"
~subject:"Social Web"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Beschwerdemanagement"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Consumer behaviour
Social Web
Beschwerdemanagement
10
Complaint management
10
Dienstleistungsqualität
9
Service quality
9
Customer satisfaction
8
Kundenzufriedenheit
8
Beziehungsmarketing
5
Customer service
5
Konsumentenverhalten
5
Kundenservice
5
Relationship marketing
5
Service failure
4
Emotion
3
Service recovery
3
Culture
2
Dienstleistungssektor
2
India
2
Indien
2
Service industry
2
Airline
1
Apology
1
Bank
1
Bank services
1
Banking industry
1
Call centre
1
Callcenter
1
Critical incident
1
Cultural identity
1
Customer Evaluation
1
Customers satisfaction
1
Deutschland
1
Dienstleistungsmanagement
1
E-commerce
1
E-service
1
E-service failure
1
E-service recovery quality
1
E-service recovery satisfaction
1
ESQ
1
Electronic Banking
1
more ...
less ...
Online availability
All
Undetermined
4
Type of publication
All
Article
5
Type of publication (narrower categories)
All
Article in journal
5
Aufsatz in Zeitschrift
5
Language
All
English
5
Author
All
Ahasanul Haque
1
Arun Kumar Tarofder
1
Azam, S. M. Ferdous
1
Chebat, Jean-Charles
1
El Hedhli, Kamel
1
Nikhashemi, Seyed Rajab
1
Padin, Carmen
1
Selvantharan, Prashantini
1
Sengupta, Sanchayan
1
Svensson, Göran
1
Wardley, Marcus
1
Zourrig, Haithem
1
more ...
less ...
Published in...
All
International journal of quality and service sciences
Journal of global information management : an official publication of the Information Resources Management Association
Journal of business research : JBR
39
Journal of hospitality marketing & management
26
International journal of hospitality management
25
Journal of retailing and consumer services
24
The journal of services marketing
22
Journal of service research : JSR
15
European journal of marketing : EJM
13
International journal of contemporary hospitality management
12
Psychology & marketing
12
International journal of consumer studies
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Journal of marketing
9
Service business
9
Journal of retailing
8
Journal of service management
8
Journal of service research
8
Managing service quality : MSQ ; an international journal
8
Ilmenauer Schriften zur Betriebswirtschaftslehre
7
Services marketing quarterly
7
Business horizons
6
The service industries journal
6
International journal of services and operations management
5
Journal of the Academy of Marketing Science
5
Marketing intelligence & planning
5
Marketing letters : a journal of research in marketing
5
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
5
Tourism management : research, policies, practice
5
Cogent business & management
4
Journal of consumer behaviour : an international research review
4
Journal of consumer marketing
4
Journal of consumer research : JCR ; an interdisciplinary bimonthly
4
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
4
Journal of internet commerce
4
Journal of marketing management : MM
4
Journal of service theory and practice
4
Journal of service theory and practice : JSTP
4
Journal of strategic marketing
4
Journal of travel and tourism marketing
4
SpringerLink / Bücher
4
more ...
less ...
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
Saved in:
2
How does culture impact customer evaluation in online complaining? : evidence from Germany and India
Sengupta, Sanchayan
- In:
Journal of global information management : an official …
28
(
2020
)
2
,
pp. 131-159
Persistent link: https://www.econbiz.de/10012304208
Saved in:
3
Understanding negative emotions in services through teleological actions
Padin, Carmen
;
Svensson, Göran
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 67-84
Persistent link: https://www.econbiz.de/10011650515
Saved in:
4
The mediating influence of service failure explanation on customer repurchase intention through customers satisfaction
Arun Kumar Tarofder
;
Nikhashemi, Seyed Rajab
;
Azam, S. …
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 516-535
Persistent link: https://www.econbiz.de/10011641344
Saved in:
5
A cross-cultural perspective on consumer perceptions of service failures' severity : a pilot study
Zourrig, Haithem
;
El Hedhli, Kamel
;
Chebat, Jean-Charles
- In:
International journal of quality and service sciences
6
(
2014
)
4
,
pp. 238-257
Persistent link: https://www.econbiz.de/10010469104
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->