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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Betriebliche Kreislaufwirtschaft"
~subject:"Dienstleistungsqualität"
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Search: subject:"Nachkaufmarketing"
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Betriebliche Kreislaufwirtschaft
Dienstleistungsqualität
Customer service
22
Kundenservice
22
Service quality
11
Consumer behaviour
9
Konsumentenverhalten
9
Beschwerdemanagement
8
Complaint management
8
Customer satisfaction
8
Kundenzufriedenheit
8
Beziehungsmarketing
7
Relationship marketing
7
Contract theory
3
Dienstleistungssektor
3
Lieferkette
3
Service failure
3
Service industry
3
Supply chain
3
Vertragstheorie
3
Aerospace industry
2
After-sales service
2
Bundling strategy
2
Business process management
2
Emotion
2
Leistungsbündel
2
Luftfahrtindustrie
2
Online retailing
2
Online-Handel
2
Product quality
2
Produktqualität
2
Prozessmanagement
2
Service recovery
2
2002-2005
1
2007-2008
1
Air passenger transport
1
Airline
1
Apology
1
Arbeitsverhalten
1
Assortment satisfaction
1
Attachment
1
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12
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English
12
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Ahasanul Haque
1
Arun Kumar Tarofder
1
Azam, S. M. Ferdous
1
Bellos, Ioannis
1
Buell, Ryan W.
1
Campbell, Dennis W.
1
Chacko, Dony Peter
1
Chebat, Jean-Charles
1
Coughlan, Anne T.
1
El Hedhli, Kamel
1
Frei, Frances X.
1
Gera, Rajat
1
Golawala, Fatema Shabbir
1
Grant, Jim
1
Jose, Ajay
1
Liu, Nan
1
Mathew, Sonia
1
McKechnie, Donelda S.
1
Moussa, Salim
1
Nikhashemi, Seyed Rajab
1
Rejikumar G.
1
Savaskan, R. Canan
1
Selvantharan, Prashantini
1
Shan, Wang
1
Shulman, Jeffrey D.
1
Thomas, Ajith K.
1
Touzani, Mourad
1
Verma, Pranay
1
Wan, Guohua
1
Wardley, Marcus
1
Zourrig, Haithem
1
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International journal of quality and service sciences
Management science : journal of the Institute for Operations Research and the Management Sciences
Journal of retailing and consumer services
58
International journal of hospitality management
55
The journal of services marketing
54
Journal of business research : JBR
35
Journal of service management
21
International journal of contemporary hospitality management
19
Journal of service research
17
The service industries journal
17
Journal of service research : JSR
16
Journal of hospitality marketing & management
15
Journal of service theory and practice
14
Services marketing quarterly
13
International journal of services and operations management
10
Journal of air transport management
10
Journal of the Academy of Marketing Science
10
Service business
10
Journal of service theory and practice : JSTP
9
Psychology & marketing
9
The TQM journal : the international review of organizational improvement
9
Managing service quality : MSQ ; an international journal
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Tourism management : research, policies, practice
8
International journal of business and economics
7
International journal of services, economics and management
7
Journal of travel and tourism marketing
7
The Cornell hospitality quarterly
7
Asia Pacific journal of marketing and logistics
6
Cogent business & management
6
European journal of marketing
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of retailing
6
Marketing letters : a journal of research in marketing
6
Benchmarking : an international journal ; BIJ
5
Business horizons
5
European journal of marketing : EJM
5
International journal of consumer studies
5
International journal of productivity and quality management : IJPQM
5
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ECONIS (ZBW)
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1
The role of switching cost in the e-service recovery framework among banking customers
Jose, Ajay
;
Mathew, Sonia
;
Rejikumar G.
;
Chacko, Dony Peter
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 86-109
Persistent link: https://www.econbiz.de/10012884465
Saved in:
2
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
Saved in:
3
After-sales service shaping assortment satisfaction and online repatronage intention in the backdrop of social influence
Verma, Pranay
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 595-614
Persistent link: https://www.econbiz.de/10013454244
Saved in:
4
The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
Saved in:
5
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
6
Managing appointment-based services in the presence of walk-in customers
Shan, Wang
;
Liu, Nan
;
Wan, Guohua
- In:
Management science : journal of the Institute for …
66
(
2020
)
2
,
pp. 667-686
Persistent link: https://www.econbiz.de/10012213219
Saved in:
7
The mediating influence of service failure explanation on customer repurchase intention through customers satisfaction
Arun Kumar Tarofder
;
Nikhashemi, Seyed Rajab
;
Azam, S. …
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 516-535
Persistent link: https://www.econbiz.de/10011641344
Saved in:
8
A cross-cultural perspective on consumer perceptions of service failures' severity : a pilot study
Zourrig, Haithem
;
El Hedhli, Kamel
;
Chebat, Jean-Charles
- In:
International journal of quality and service sciences
6
(
2014
)
4
,
pp. 238-257
Persistent link: https://www.econbiz.de/10010469104
Saved in:
9
Customer-service firm attachment : what it is and what causes it?
Moussa, Salim
;
Touzani, Mourad
- In:
International journal of quality and service sciences
5
(
2013
)
3
,
pp. 337-359
Persistent link: https://www.econbiz.de/10010127399
Saved in:
10
Managing consumer returns in a competitive environment
Shulman, Jeffrey D.
;
Coughlan, Anne T.
;
Savaskan, R. Canan
- In:
Management science : journal of the Institute for …
57
(
2011
)
2
,
pp. 347-362
Persistent link: https://www.econbiz.de/10008901438
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