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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Psychology & marketing"
~isPartOf:"Total quality management & business excellence"
~subject:"Service industry"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Service industry
Dienstleistungsqualität
241
Service quality
241
Customer satisfaction
131
Kundenzufriedenheit
131
Consumer behaviour
76
Konsumentenverhalten
76
Quality management
75
Qualitätsmanagement
75
Beziehungsmarketing
61
Relationship marketing
61
service quality
31
Gesundheitsversorgung
29
Health care
29
Product quality
27
Produktqualität
27
Hospital
26
Krankenhaus
26
Beschwerdemanagement
21
Complaint management
21
Customer service
21
Kundenservice
21
Dienstleistungssektor
20
Gesundheitswesen
19
Health care system
19
Emotion
16
Higher education institution
16
Hochschule
16
customer satisfaction
16
Measurement
13
Messung
13
Patienten
12
Patients
12
Students
12
Studierende
12
SERVQUAL
11
E-commerce
10
Electronic Commerce
10
Performance measurement
10
Performance-Messung
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20
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Ali, Sara
1
Ashraf, Rohail
1
Astrini, Nidya Judhi
1
Bossink, Bart
1
Brint, Andrew
1
Bröchner, Jan
1
Campbell, Colin L.
1
Chen, Ching-Chin
1
Cusin, Julien
1
Flacandji, Michaël
1
Folkes, Valerie S.
1
Fry, John
1
Groth, Markus
1
Grönroos, Christian
1
Hennig-Thurau, Thorsten
1
Hu, Sai-quan
1
Huang, Ping-Lung
1
Jankalova, Miriam
1
Jia, Heather H.
1
Jia, Ronnie
1
Kang, Fei
1
Lee Heng Wei
1
Lee, Bruce C. Y.
1
Lunardo, Renaud
1
Miles, Patti Collett
1
Mir, Mahmood
1
Mohd Suki, Norazah
1
Mu, Yu
1
Nawaz, Raheel
1
Nguyen, Helena
1
Ojasalo, Katri
1
Park, Jihye
1
Pitt, Leyland F.
1
Plangger, Kirk
1
Rakhmawati, Tri
1
Reich, Blaize Horner
1
Reimer, Anja
1
Sands, Sean
1
Saravanan Raman
1
Saunila, Minna
1
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International journal of quality and service sciences
Psychology & marketing
Total quality management & business excellence
The journal of services marketing
41
The service industries journal
31
Journal of retailing and consumer services
26
Journal of business research : JBR
25
Journal of service management
22
International journal of hospitality management
20
Journal of service research : JSR
19
Journal of service research
18
Services marketing quarterly
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
Service business
15
International journal of production economics
14
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of services and operations management
12
International journal of quality & reliability management
11
International journal of contemporary hospitality management
10
Journal of service theory and practice : JSTP
10
European journal of operational research : EJOR
9
Journal of the Academy of Marketing Science
9
Benchmarking : an international journal ; BIJ
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of services and operations management : IJSOM
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
International journal of business excellence
5
International journal of services technology and management
5
Journal of air transport management
5
Journal of hospitality marketing & management
5
Managing service quality : MSQ ; an international journal
5
The TQM journal : the international review of organizational improvement
5
European journal of marketing
4
European review of service economics and management
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
4
International journal of production research
4
International journal of productivity and quality management : IJPQM
4
International journal of services, economics and management
4
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ECONIS (ZBW)
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1
Mapping the service recovery research landscape : a bibliometric-based systematic review
Mir, Mahmood
;
Ashraf, Rohail
;
Syed, Tahir Abbas
;
Ali, Sara
- In:
Psychology & marketing
40
(
2023
)
10
,
pp. 2060-2087
Persistent link: https://www.econbiz.de/10014338470
Saved in:
2
The service sector in the classical world : focus on entertainment and well-being
Bröchner, Jan
- In:
International journal of quality and service sciences
15
(
2023
)
5
,
pp. 1-14
Persistent link: https://www.econbiz.de/10014456732
Saved in:
3
When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for service failure
Flacandji, Michaël
;
Cusin, Julien
;
Lunardo, Renaud
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
Saved in:
4
Buffer bots : the role of virtual service agents in mitigating negative effects when service fails
Sands, Sean
;
Campbell, Colin L.
;
Plangger, Kirk
;
Pitt, …
- In:
Psychology & marketing
39
(
2022
)
11
,
pp. 2039-2054
Persistent link: https://www.econbiz.de/10013465140
Saved in:
5
The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye
;
Yi, Youjae
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940
Saved in:
6
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
Saved in:
7
Exploring factors influencing service trade-offs in the higher education sector : evidence from Malaysia
Saravanan Raman
;
Mohd Suki, Norazah
;
Lee Heng Wei
; …
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 555-575
Persistent link: https://www.econbiz.de/10013454241
Saved in:
8
Regional bias when benchmarking services using customer satisfaction scores
Brint, Andrew
;
Fry, John
- In:
Total quality management & business excellence
32
(
2021
)
3
,
pp. 344-358
Persistent link: https://www.econbiz.de/10012423588
Saved in:
9
Senior leadership, customer orientation, and service firm performance : the mediator role of process management
Zhang, Han
;
Kang, Fei
;
Hu, Sai-quan
- In:
Total quality management & business excellence
31
(
2020
)
14
,
pp. 1605-1620
Persistent link: https://www.econbiz.de/10012312249
Saved in:
10
Service innovation quality in healthcare : service innovativeness and organisational renewal as driving forces
Mu, Yu
;
Bossink, Bart
;
Vinig, Tsvi G.
- In:
Total quality management & business excellence
30
(
2019
)
11
,
pp. 1219-1234
Persistent link: https://www.econbiz.de/10012199834
Saved in:
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